Transcript audit

📞 CALL — INBOUND Tue Aug 4, 2026 at 4:55 PM ET From: Medina (610-570-4983) Duration: 5m 47s [0:01] Thank you for calling me. [0:02] How could I help you? [0:05] Hi, I'm going to see if I can get a free estimation for my house. [0:11] Okay. [0:14] Who do I have the pleasure of speaking with? [0:18] Medina Cissé. [0:20] Sorry? [0:22] Medina Cissé. [0:24] Okay, could you say that? [0:27] M-E-D-I-N-A. [0:30] Turn the volume down. [0:33] M-E-D-I-N-A? [0:35] Medina? [0:37] Yeah, Medina Cissé. [0:38] Okay, great. [0:40] Thank you so much, Medina. [0:41] And could you tell me what part of the state you're located in or the city? [0:46] In College Park. [0:48] College Park, great. [0:53] And what type of things are you looking for to have done in your home? [0:58] My ceiling and paint the house. [1:02] But just right now for the ceiling. [1:04] Okay. [1:05] Okay. [1:06] And is it needing to be repaired or painted or is it drywall? [1:14] It's painted or repaired. [1:15] Okay. [1:17] And so, did it have a leak or something that happened? [1:21] Yes. [1:22] Okay. [1:23] And so, what we do here is I get all the information together. [1:28] We have a couple of packages. [1:29] It's typically how we work. [1:30] We have a half-day package and a whole-day package. [1:33] Is it an entire ceiling or is it just part of the ceiling or? [1:38] Just a part of the ceiling. [1:40] Okay, great. [1:41] And so, the number that you've called me from, the 610-570-4983, would you be able to send me pictures using that phone number? [1:49] Okay, but it's, you know, it's the hole. [1:54] You see where the hallway is long. [1:57] It's tall. [1:58] Let me see if I go upstairs. [1:59] I can take pictures. [2:01] Okay. [2:01] So, I can text you through this number, right? [2:05] Yes. [2:06] Yes, ma'am. [2:06] So, what I'll do is we would get the photographs and then I would forward those over to the estimation team. [2:13] I do not make the estimates. [2:15] I just gather the information. [2:17] Okay. [2:18] Okay. [2:19] And so, I get the picture. [2:20] Let me tell you to you now. [2:22] Okay. [2:23] And so, I'll get those photos over to the estimation team once we receive them and they'll determine how long they think the project will take [2:29] and get an estimate over to you in one to three business days. [2:34] Okay. [2:35] Okay. [2:36] And so, we rent out, like, we kind of, it's kind of like rent a handyman. [2:39] So, for four hours, it's $540. [2:42] For a whole day, it's $999. [2:45] Mm-hmm. [2:46] And I'm not sure how long that would take to do whatever size the hole it is. [2:50] And it may be that it has... [2:51] What's the phone number? [2:52] Can you, can you hold on, and after that, I want to hear what you say. [2:55] Can you repeat that again? [2:56] But right now, let me send you the picture. [2:59] It is 770-404-8573. [3:18] Okay. [3:18] Can you repeat that again? [3:20] Sure. [3:21] It's 770. [3:23] No, no, no. [3:23] I said what you were saying earlier. [3:25] Okay. [3:26] Great. [3:26] About the packages. [3:27] So, we typically have two packages that are our main ones. [3:31] It will also be specific to the job. [3:33] And so, our half-day package runs $540. [3:36] Okay. [3:37] And our whole-day package is $9.99. [3:40] Now, with it being a drywall repair, naturally, there will be time that the, depending on the size of it and getting it all in place and then putting the mud on. [3:49] And then the mud will have to dry, obviously, before there could be any painting or primering. [3:53] Did you want to get it to the point of painting as well? [3:57] Yeah. [3:57] I want to paint it every time. [3:59] Okay. [4:00] And do you have the paint on hand or would we need to match the paint? [4:04] I need to match the paint. [4:07] Okay. [4:10] Great. [4:11] Okay. [4:11] And so, then the $540 is for, say, if it was a half-day package, the $540 would not include the paint and any other materials that needed to be done. [4:20] And so, but that will all be lined out on your estimate. [4:24] Okay? [4:25] Okay. [4:26] All right. [4:27] Great. [4:27] I will be, it looks like I got your picture over. [4:30] I'll attach that over. [4:31] We'll get it over to the estimation team and they'll be back in touch with you. [4:34] Can I go ahead and get a street address for you? [4:36] How many? [4:37] 6-2-2-0. [4:39] Uh-huh. [4:39] New Magnolia Place, College Park, Georgia, 30349. [4:44] Okay. [4:45] I got 6-2-2-0 and then something Magnolia Place. [4:49] New Magnolia. [4:50] New. [4:51] N-E-W. [4:52] I've got you. [4:52] I found it. [4:53] Great. [4:54] Thank you so much for your patience. [4:55] I'm having a little trouble this afternoon in hearing. [4:58] So, let me get that over there. [5:01] All right. [5:02] Great. [5:02] As soon as I get off, I'm going to just acknowledge that I've gotten your picture [5:07] and we'll get that over to the team and they'll be in touch in one to three days. [5:10] Okay? [5:12] Okay. [5:12] Thank you. [5:13] Thank you so much, Medina. [5:14] You have a great evening. [5:16] You too. [5:16] Bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 4:39 PM ET From: Jessica Wood (770-404-8573) Duration: 9m 16s [0:02] Hello. Hi, is this Jessica Wood? It is. Jessica Lori Klein over to Crew. How are you doing today? Hey, I'm doing fine. How are you? Doing pretty good. I just got your email a few minutes ago talking about some things that you need done around the house. You need a good handyman for. And it looks like you came to us from a referral from Carrie Fowler. Is that a friend of yours that was one of our customers or something? [0:28] No, Carrie is an interior designer and contractor. And she works on residential as well as commercial projects. So she, one of her, in addition to having exquisite taste and making her house look cute, she, one of the great things about working with Carrie is she's got a guy or a gal for absolutely everything. [0:58] Related to your house. Absolutely. Network, network. It's all important. Network, network. And in my case, I am short and completely unskilled. So I delegate absolutely everything I can to seasoned professionals. [1:15] I would call that being smart, not unskilled. Yeah, I'm also, also not for nothing. Even if I got up on a ladder and I was, and I was capable of doing this stuff. Um, that's not how I'm going to end my life. You know, that's just embarrassing. It's just embarrassing. She died the way she lived changing a light bulb. Like, no, no, I don't know, man, we can't have that. [1:44] No, I don't know. I don't know what's going to happen to me, but I really, I really, that's just too dumb. It would be mildly hilarious, but also just dumb and unnecessary. There, there, there are people who are tall enough to do these things without any aid whatsoever. Why would I, why would I dance on the head of a pin and risk my life? It doesn't make any sense. [2:06] It doesn't, it doesn't. So let me tell you a little bit, let me go ahead and get your street address if you don't mind. [2:12] Yeah, sure. It's 1101 Juniper Street. And, and that is in Atlanta in Midtown. [2:20] Juniper happens to be a one-way street and it's between the building. It's like a 400 unit condo building. [2:28] Okay. It's between 12th and 13th streets down in, in Midtown Atlanta. [2:33] Gotcha. And what unit number do you live in? [2:36] I'm in unit 301. [2:39] All right. Awesome. [2:42] And then I've got your live. [2:44] And we have plenty of visitor parking. [2:46] Okay. [2:47] And, and I think it's, and I, and I think our entry is, is, you know, tall enough to accommodate most trucks and such. [2:57] Okay. Yeah. [2:58] We have a, we have those, uh, vans. [3:01] Yeah. [3:02] Plenty of, you know, tall vans, but. [3:05] Yeah. [3:06] Vans nonetheless. Plenty of, uh, visitor parking. [3:09] I'm just going to make a note there. [3:10] So we're aware. [3:11] Yeah. [3:12] And then I would do, you know, I would, I would schedule it for a time that I would come meet whomever or they'd be fuzzed up. [3:22] Gotcha. [3:24] Et cetera, et cetera. [3:25] We, and we have a, we have a concierge for, for such events. [3:29] Absolutely. [3:30] Okay. [3:30] So I do have, uh, the list that you sent me on email. [3:34] Yeah. [3:34] And it looks like all these things are definitely things that are, uh, things that we can do or our handyman can do. [3:40] Yeah. [3:41] Um, and so what I, what I typically do is I just call, make sure that we're, um, you know, on the same page as far as the scope goes and that we also, um, explain how we kind of work. [3:53] And so we typically have what we call half day package and a whole day package. [3:56] And those are our two main packages. [3:58] And our half day package runs $540 and our whole day package is $9.99. [4:04] And so we do have something called a two hour package. [4:08] Those are rare, more rare, uh, but we do have them on occasion. [4:12] And if they determine that yours is a two hour package, it would be $2.90. [4:17] Got it. [4:17] That's fine. [4:19] That's fine. [4:19] All right. [4:20] And so from here, what I typically do then is I ask you, um, this, this number four, zero, four, two, seven, five, zero, one, seven, six that you called me from is that, um, or I called you back down. [4:32] That is your cell. [4:33] And so I can send you a text message when we hang up that you could just respond back. [4:37] So send me pictures of the smoke detector. [4:41] Um, do you have air filters or do we need to bring them? [4:45] I've got them. [4:46] I have them in stock. [4:48] Yay. [4:48] All right. [4:49] And then light bulbs that are too high for you to reach. [4:51] When you say too high, how high are we talking? [4:56] We're talking. [4:57] I don't know. [4:58] I'm going, I'm going into the room to look at it right now. [5:01] Okay. [5:02] More than twice your height. [5:03] It's like, it's like a six foot five person could probably do it. [5:08] It's, it's high, it's high. [5:10] And it's a, it's a ceiling fan. [5:12] So I like, I don't know how to unscrew the thingy. [5:16] I don't even know what the thingy is called. [5:19] The globe or what have you? [5:21] Yeah. [5:21] The globe globe's a great word. [5:23] Um, so I'm just, I mean, I, I think I, I swear, I think, I think somebody, I think a person of normal height could do this. [5:33] It's on the lowest rung of a step stool. [5:35] Okay. [5:36] Okay. [5:37] So nothing. [5:37] So I don't need to bring a 20 foot ladder is what I'm trying to get at. [5:40] No, no, no, no, no. [5:42] Okay. [5:42] Awesome. [5:43] A giant mansion with 20 foot ceilings. [5:45] It's normal-ish. [5:46] It's a normal-ish place. [5:49] Gotcha. [5:49] All right. [5:50] Cool. [5:50] So then what I would love to do, um, after we get off the phone, Jessica, is to send you over a text message, just letting you know, this is where you can send photos. [5:58] And if you wouldn't mind just snapping the photos of the light fixtures that you want, the lights changed out there. [6:03] The place where you want the filter to be changed at. [6:05] And then, um, the smoke detector. [6:08] Do you only have one smoke detector or do you have several? [6:10] Two. [6:11] I've got two. [6:12] And just go ahead and shoot me a picture of those so that we are prepared for that. [6:16] And do you have the batteries or do we need to bring those? [6:20] I would need y'all to bring them if that's a standard. [6:23] Okay. [6:23] Okay. [6:24] It's typically a nine-volt battery. [6:26] Is that what you have or do you know? [6:28] Of course. [6:29] I have absolutely no idea. [6:32] Okay. [6:32] So here's what we'll do. [6:33] We'll just be prepared with the nine-volt. [6:36] And then they probably have other batteries on, on hand as well in their vans. [6:40] But I'll make sure that they are prepared with the battery. [6:42] And then if they need to run out and get something while they're there, they can run to the local hardware store or Lowe's or Home Depot and get whatever they need. [6:51] And so all of that comes in as part of the service. [6:54] Of course, the supplies or materials would be extra if we were to supply anything. [6:59] Yes, of course. [7:01] Okay. [7:02] All right. [7:02] Great. [7:02] And I don't know, I have a, I'm sort of getting, trying to get my house literally in order. [7:10] And so I may not even need help with the filters if the HVAC person gets here before y'all do. [7:18] But it's like, I, I, I'm fairly confident it's a two-hour package. [7:23] Okay. [7:24] Yeah. [7:24] It sounds like it to me, but I would promise you that. [7:28] And then it'd be something different. [7:29] And then, of course, without photos, it's really hard to say. [7:32] Of course. [7:33] Yeah. [7:34] So it's somewhere between 300 and 600. [7:38] Right. [7:39] Right. [7:39] Exactly. [7:40] Exactly. [7:41] I got it. [7:41] So I will go ahead, get you over a text message. [7:46] You'll get your photos. [7:47] I'll let you know I got your photos so you're not left wondering whether they came through or not. [7:51] And get my fantastic photos. [7:53] Right. [7:54] Right. [7:54] And what is going on with my estimate? [7:56] And so then what happens from. [7:58] What is going on? [7:58] Right. [7:59] From there, it's one to three days. [8:00] And we'll have an estimate in hand probably a lot sooner than later. [8:05] It looks like a pretty straightforward estimate. [8:07] So I'd imagine you may even get it within the one day. [8:10] And then we'll, but I have to give a range. [8:12] We'd like to over, over, like, what is it? [8:16] Over promise? [8:17] No. [8:17] Under promise and over deliver. [8:19] Under, under, under promise over deliver. [8:22] That's it. [8:22] That's the, that's the, that is. [8:24] I mean, that's what I'm trying, that's, that's what I've been doing me. [8:28] Hopefully I've been doing it right. [8:29] Right. [8:30] You're absolutely right. [8:31] I can't remember some days and it's almost five. [8:34] So it's been a full day. [8:35] Oh yeah. [8:36] No, we're all, we're all brain dead at this time. [8:39] Right, right. [8:41] So, and we'll get those, but, but like I said, you'll get to, to have the estimate review, [8:47] approve the estimate. [8:48] Once you approve it, we'll get notification that's approved and then they'll call you for [8:51] scheduling. [8:53] Okay. [8:54] Okay. [8:55] All right. [8:56] I think this will be the start of a beautiful relationship. [8:59] I hope so. [9:00] I am, I am feeling the same way, Jessica. [9:02] You have a great evening and we'll see you soon. [9:06] Okay. [9:07] Excellent. [9:07] Thank you. [9:08] Thank you. [9:09] Okay. [9:09] Bye-bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 4:36 PM ET From: Chris Sandman (770-404-8573) Duration: 1m 05s [0:00] right now. Just leave a message for me, your name and number and what you might want to [0:06] chat with me about. And I'll get back to you as soon as I can. Thank you. Bye-bye. [0:13] Hey, Chris, this is Austin with the Career Home Professionals. I was calling first to [0:17] apologize that it's taken us so long to get that estimate out to you. This has been quite [0:22] the team effort. We've had a lot of eyes looking at it. Good news is it is in final review. [0:27] And I feel confident I can have that to you first thing in the morning. So no need to call me back [0:33] unless you just would like to chat. But just to recap, we're finalizing that today. And I'll [0:39] plan to give you a call in the morning and go over the details with you. Thanks so much. Bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 4:28 PM ET From: Curtis Jarrett (770-404-8573) Duration: 6m 41s [0:02] Hello? [0:03] Hi, this is Lori with a crew. [0:05] I was just calling back the number. [0:07] I'm sorry we missed your call. [0:09] Is there something that we can assist you with or answer any questions? [0:13] Oh, yeah, yeah, yeah. [0:14] Yeah, yeah, no problem. [0:15] I was calling to see and do an assessment. [0:24] I'm trying to. [0:26] My mom, she got a, I'm trying to do a fenced-in front porch. [0:31] It's not that huge, but she's on oxygen and everything. [0:35] She hasn't been able to get outside. [0:37] But she don't want to go outside unless it's fenced-in, so I'm looking to do that. [0:41] I was just wondering. [0:43] And when you say fenced-in, do you mean screened-in? [0:45] I mean, that's screened-in. [0:46] That's what I meant. [0:47] I'm sorry. [0:47] You're fine. [0:48] You're fine. [0:48] I knew what you meant. [0:49] How about that? [0:51] Yeah, I meant screened-in. [0:52] I just want her to be able to get outside and do it. [0:54] Okay. [0:55] So there is a porch existing already, and we just need to place screening around it, [0:59] or does a frame need to be built on everything? [1:01] Yeah, there is a porch. [1:02] He's screened around it, and I'm pretty sure there's going to have to be, well, [1:10] there's a porch, but there's roofing above it. [1:17] So I would imagine you just attach the screen to the roof. [1:21] I don't think you have to build anything to attach it, I don't think. [1:26] But I just want to try it on. [1:27] Well, I think that's an amazing thing. [1:30] I'm so glad you were doing that for Mom. [1:33] Who do I have the pleasure of speaking with? [1:35] My name is Curtis Terry, and, yeah, she's been talking about trying to get out there [1:42] on the patio type stuff, I mean, on the porch. [1:45] So I ain't telling her nothing about it, but I want to try it. [1:54] Okay, well, we're going to do you one better, Curtis. [1:56] Instead of coming to see you, we're going to let you come see us in a way that you can send me photos. [2:00] Does 678-933-2017 allow text messaging, and can you send photos from there? [2:07] Oh, yeah, I can do that then. [2:09] I'll go over there and tell you photos and just send it to this particular number. [2:17] Yes, sir. [2:17] So as soon as we hang up, I'll actually just give you a follow-up text that you can just respond to, [2:23] and you can just add the photos to that text and send them back to me. [2:27] And so let me just make sure you're in our service area first. [2:30] What's the zip code at Mom's house? [2:34] I want to say it's on the area. [2:43] It's like right now off of, what's the name of it, Flatshose Parkway. [2:54] Okay. [2:54] Well, it sounds like, I mean, if it's in Decatur, it's likely in our service area. [2:58] Can I get a street address? [3:00] It's 5499 Flat Shoals Parkway. [3:07] Flat Shoals, okay. [3:08] I think that's the case. [3:10] I think it's 300345, I think. [3:12] You're absolutely right. [3:13] Look at you. [3:14] You knew what you were talking about. [3:15] Man, I don't know. [3:16] I didn't know how to get there. [3:17] You know how it goes. [3:18] I do. [3:20] We rely on Google for what to be more of that. [3:23] Yeah, it's just like I went to the other. [3:25] Yeah, I just had a daughter's appointment a couple days ago, and I went in there, and [3:30] I had to fill out paperwork. [3:31] They said, what's your emergency contact? [3:34] And that's akin, it was my sister's number. [3:36] I've only known my boss's number because he's been there for umpteen years. [3:40] And so I'm like, man, I remember the day we could just call out numbers. [3:44] Like, we didn't need no nothing. [3:45] We just used to be in the car now. [3:47] Without this phone, we don't know what to do. [3:50] That made me a dummy, if I'm telling you. [3:52] Yeah, straight dummy. [3:54] But, you know, if you send me that, I'll send you photos. [3:58] Probably tomorrow I'll go out there, and I'll send a photo, and you just let me know what [4:02] you think y'all might be able to do. [4:04] All right, so here's what we're going to do. [4:05] I want to just go ahead and explain a little bit about how we do and what our services are. [4:09] And so we have a couple of services that are our most popular. [4:12] And what that does is we have half day and whole day. [4:15] A half day package is $540, and a whole day package is $9.99. [4:20] And what that gets you is a skilled professional handyman who's insured, employed, W-2. [4:25] He's going to show up when he says he will, skilled to do the job at hand in an efficient [4:29] manner, okay? [4:32] And so typically what we do at this point is what I would do is get you to send me the photos. [4:37] Once I get the photos, I'll let you know that I got them so you're not left wondering [4:40] whether or not they came through. [4:42] And then I'll forward those on over to the team, and the team will take one to three [4:46] days to get you an estimate based on those photos. [4:48] Now, if they have any further questions based on they just need to have another knowledge [4:55] about it, then they'll contact you. [4:57] There is the opportunity that they may need to do a consult. [5:00] And if that comes up, the consult usually happens very quickly. [5:04] You get someone on over there, and then they can access everything. [5:06] But a lot of times, we can do everything just in the photos. [5:09] And so if you can get photos of the whole porch, like from the outside and maybe even [5:15] the interior, but just on both sides. [5:18] I've got a picture of the house pulled up right now. [5:20] Are you talking about the front porch? [5:22] Yeah, just a front, yeah. [5:25] So a porch, and so, yeah. [5:28] And so let's talk about that. [5:30] Now, the question that I do have is once you screen the porch, there would need to be a door [5:34] to access the porch because you couldn't screen it and, you know, just pull it off a screen. [5:41] Does that make sense? [5:43] And so there would be some type of framing that would need to be done in order to put up a floor [5:47] way. [5:48] Either we pull it off on that post that's there or we do it at the front of the set. [5:55] And so from what I can see here. [5:59] Okay. [5:59] Does that make sense? [6:00] And so what I'll do is just to be really good photos of it on both sides and even from [6:06] the, like, maybe even up on the porch and then come back from the porch and then to the [6:10] side so that we can see how everything's connected. [6:13] And then we'll let the experts put it in there. [6:15] Okay? [6:17] Okay, okay, fine. [6:18] Thank you so much. [6:19] You're so welcome, Curtis, and you have a great rest of your day. [6:22] All right, you as well. [6:23] Say, say, mama. [6:23] Thank you. [6:26] Bye-bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 4:23 PM ET From: Cherie Peyton (770-404-8573) Duration: 2m 08s [0:01] hello hey miss payton this is austin with the crew home professionals how are you doing today [0:06] i'm good austin how are you i'm doing very well thank you i told you i'd be reaching out to get [0:11] that consult schedule yes you did for meeting so i'm definitely and um i'll say this i'll start [0:19] we definitely have availability august the 11th um i know that next week um we have some exterior [0:28] projects this week that may get backed up um or rescheduled because of weather um so there's a [0:36] there's a there's a pretty decent likelihood that we could be able to get out this week i know [0:40] were you still available after 10 a.m yes okay would it be okay if once we know more i mean it [0:48] would likely be tomorrow that we would know um especially how i mean we've got some projects [0:53] that may get canceled tomorrow thursday and or friday um but could we give you a call um as [0:59] long as after 10 a.m and see if you're available we wouldn't we wouldn't say hey we're five minutes [1:03] yeah i don't have it i just know i would be back if i went out in the mornings i would usually do [1:08] something like seven to nine so i could be back by 10 um yeah you could you could even call before [1:13] then but um and actually tomorrow morning right now i don't have anything on my schedule so [1:18] yeah that could work okay well um if it's are you available on the 11th as well as a what day of [1:25] the week i'm sorry i'm not looking at that i'm sorry that's it's next tuesday tuesday um i could [1:33] be but it would be let me see i need to drop off it could still be after 10 would still work because [1:37] i'm gonna drop my mom off between yeah by 9 30. okay i'm gonna i'm gonna go ahead and pencil it in [1:44] for that day just so that we have something concrete and if we're able to work it out this [1:49] week and we'll we'll give you a call and uh okay that way okay sounds great thank you so much [1:54] awesome yes ma'am it's my pleasure thank you okay bye [1:57] bye

📞 CALL — INBOUND Tue Aug 4, 2026 at 3:57 PM ET From: Bryan Hutchinson (404-713-3392) Duration: 7m 18s [0:01] On the crew, this is Lori. How can I help you? [0:04] Hey, Lori, this is Brian. [0:06] I have a couple handyman chores that I was going to see about if you might be able to handle those for me. [0:17] Okay. Brian, is it Brian with an I-A-N or Y-A-N? [0:21] It's Y-A-N. Thank you. [0:23] Glad I asked. [0:24] Yeah, yeah. It's uncommon, but yeah, I'm glad you asked. [0:29] It is. Thank you. [0:30] And the last name? [0:32] Hutchinson, H-U-T-C-H-I-N. [0:37] Gotcha. Awesome. All right. And you said that you're located where? [0:42] Well, this is income property, so I'm located in Vindings, but the property that I'm asking about is in Alpharetta. [0:51] Alpharetta. Okay. Could you go ahead and give me the street address for the service address for the property? [0:55] Yeah. 502 Plymouth Lane, P-L-Y-M-O-U-T-H. [1:01] Okay. And that's Alpharetta 3-0-0-0-9. [1:06] Gotcha. Okay. Great, Brian. And this 404-713-3392, the phone number you've called me from, is that number, your primary number? [1:18] And does it receive text as well? [1:20] Yep. Yes. [1:21] Okay. Awesome. Because what I'd like to do when we hang up, of course, is be able to send you a text and you can respond to it with any photographs that might be helpful for us to determine and make an estimate. [1:31] Okay. Provided we're going forward. So, just wanted to see that. How'd you happen to hear about a crew? [1:37] I was behind one of your trucks on my way to work this morning. [1:40] Oh, great. [1:42] And I took a photo. [1:43] Well, we will let them know that they are stars today. Okay. Well, let me tell you a little bit about how we typically work. Typically, we're kind of like, we have a couple of packages that are our most popular. [1:57] Our most popular are half day and whole day. We do have one two-hour package, but it is for, like, very small jobs. [2:03] The two-hour package run starts at 290, but our half day and whole day goes 540 for half day and 999 for a whole day. [2:13] And that would encompass a skilled handyman that shows up when he says he's going to ensure W-2 employee, you know, looks good, smells good, and, you know, gets the job done. [2:26] And so, half day typically runs around four hours, and the whole day, it runs somewhere around eight. [2:31] And so, that is typically how we work. And so, during that time frame, we come in and try to maximize your value and do whatever request that you would have us do in that amount of time. [2:43] Of course, we do want to know what those are in advance just so that we can send the right person and set up for success and get the, you know, make sure we bring in the right tools and equipment to do whatever we need to do. [2:54] Okay. [2:54] Okay. [2:55] How soon are you looking to get this project done? [2:58] Well, yesterday, you know. [3:01] Yesterday. [3:02] I understand. [3:04] As soon as possible, then. [3:06] We are running about two weeks out. [3:08] Is that going to be too far out for you? [3:10] It probably is. [3:11] And for what I'm looking for, it's a, I mean, it's not a half day job. [3:17] And I would say it's probably a two hour job, but you probably think it's a half day job, I'm guessing. [3:23] And did you say half day was 590? [3:26] 540. [3:27] 540. [3:28] And the two hour was? [3:30] 290. [3:31] 290. [3:33] Yeah. [3:33] I mean, if I could schedule it for two weeks out and we could agree that it was a two hour job, I would probably want to do that. [3:40] Okay. [3:41] Well, tell me what you're looking to have done. [3:43] Well, upstairs in the closet is a wire shelf that is anchored to the wall, drywall construction. [3:54] And I guess some of the anchors have been pulled out or the shelf's been, like, pulled down and it's not secured. [4:04] So it would be to replace or add new hollow, you know, drywall anchors, maybe two, three or four new anchors. [4:15] If we don't need the sheetrock patch. [4:17] So just restore it to the wall. [4:18] Okay. [4:19] Yeah. [4:20] So that's one job. [4:21] And then I guess you'd have to take down the shelf and add the anchors and then put the shelf back up. [4:26] So the other job is in the kitchen, above the sink, is a light fixture. [4:32] I personally installed it. [4:35] It's one of those newer LED fixtures that if the bulb burns out, you have to replace the fixture. [4:43] And so there would be a material cost. [4:46] Well, I guess there'd be a material cost for the anchors also. [4:48] But it just needs to be, you know, turn off the circuit breaker, unwire the light fixture, and wire up the new light fixture. [4:59] Okay. [5:00] And then we'll replace, remove and remove. [5:05] Remove and replace. [5:05] Remove and reinstall. [5:07] Yeah. [5:08] Remove and reinstall. [5:09] Well, yeah. [5:09] Replace. [5:10] Yeah. [5:11] Yeah. [5:12] It's like a one foot. [5:13] It's like a one foot fixture over the sink. [5:16] Okay. [5:17] But yeah, maybe it's 18 inches. [5:19] I don't know. [5:20] Gotcha. [5:21] Now, would you want to supply that light fixture or would you want to enforce that? [5:25] Okay. [5:26] Well, I mean, I would probably find that it'd be cheaper for me to do that. [5:30] And I'm guessing you've got a markup, of course. [5:34] And anyway, it wouldn't be – I could get that in two weeks delivered to the property. [5:38] Yes, sir. [5:39] That would work. [5:40] Okay. [5:41] So now here's what we can do. [5:43] That does sound like to me that it could be. [5:46] But no, I'm not the expert. [5:47] So what I do is get all the information and I forward it over to the exclamation team who would then let you know. [5:54] Okay. [5:54] As soon as I get your photos – now, do you have photos of where it's been pulled out of the wall, the wire shelf, and then the kitchen sink light? [6:01] I don't think so. [6:03] I could probably get those. [6:05] Okay. [6:06] I could take photos of them. [6:08] Yes. [6:08] And I might have one of the – I might have one of the shelf. [6:14] But okay. [6:15] You want to send me a text of where to send the photos to, and then we'll get that worked out. [6:19] Absolutely. [6:20] So that's what I'll do as soon as we hang up, send that over. [6:23] I'll let you know when I get your photos. [6:25] I'll acknowledge receipt so that you're not left wondering. [6:28] And from that point, within one to three days, you'll have an estimate in hand. [6:32] You review it. [6:32] If you approve of it, then we get you scheduled. [6:35] Okay? [6:35] Okay. [6:36] Thank you so much. [6:37] Thank you, Brian. [6:38] Thanks for calling. [6:39] You have a great day. [6:40] All right. [6:40] You too. [6:41] Bye-bye. [6:42] My pleasure. [6:42] Bye-bye.

📞 CALL — INBOUND Tue Aug 4, 2026 at 3:52 PM ET From: Steve Karasick (404-229-4132) Duration: 4m 54s [0:01] Thank you for calling the crew. This is Brian. [0:04] Hey, Brian. This is Steve Carrasa calling. How are you? [0:07] Hey, Steve. How are you today? [0:09] I'm living the dream, man. What's going on? [0:12] Trying to stay dry, man. It has been quite a doozy. I don't know what it looked like in your area. [0:17] I was not too far from you earlier today, and it was, whew, goodness. [0:21] I was over off north side of Howell Mill, and I was like, this is a tornado or something going on here. [0:26] It was pretty heavy. [0:27] It was. [0:28] So, listen. Hey. [0:30] Go ahead. [0:30] Yeah, you probably know. I was going to say, listen, I'm generally speaking very happy. [0:34] Like, the quality of work is great. The people are the nicest people ever. [0:38] I think, obviously, for no one's fault, it just has taken longer than we thought. [0:43] But I'm getting a little nervous about how long it's sitting, and I can't use it. [0:48] And I'm just wondering, can we find a date and time when we can commit to getting it finished, painted, and working? [0:55] So I'm not worried about what's happened this far. [0:58] I'm just worried about making sure we have a firm. [1:01] Absolutely. [1:01] No, I'm going through that with people right now. [1:07] We're actually going to probably just cancel one of our jobs we had on Thursday because I want to do it. [1:12] So the plan would be to have Dylan back there on Thursday. [1:15] And what I was told from him earlier today was from Ray, you know, he wasn't able to make it on Friday. [1:22] He had a family issue, unfortunately. [1:24] I heard that. [1:25] I felt terrible. [1:26] Yeah. [1:27] No, I think that obviously didn't help anything. [1:30] But still, I still think it would have drug into this week regardless. [1:34] So I was told by Ray he felt like a day and a half because, again, we don't want to rush the painting. [1:41] So we'll be there on Thursday, and then I will have a clear understanding of if it's another half day, then we'll put that on the schedule as well. [1:50] But I don't want to just play this game where, oh, we'll try to fit it in here and there. [1:54] You've been too gracious for us to go that route. [1:57] So if Thursday works for y'all, we'll plan to get, you know, hopefully 89% of it. [2:05] I'm optimistic that it's not as much – it's not quite a day and a half, and it's more like just another day. [2:13] I also want to think about the weather a little bit, too. [2:15] You know, we can paint on the inside without worrying about the humidity too much, but the exterior painting, if it's anything like it was today, the last thing we want to do is you'd be unsatisfied with the end product. [2:26] Yeah, but we can use it then, right? [2:29] I mean, the key to me is the locks aren't fully – [2:30] The locks, yeah. [2:32] The locks. [2:32] Yeah, so I would say locks and then – so probably in order – locks, make it usable, then clear off the window, and then inside paint. [2:40] Yeah. [2:40] Outside paint, it does not matter how long it takes y'all to come back and do that. [2:43] Okay, well, Thursday will be the plan to get the locks set 100%, and then obviously wherever else you can make it with the interior painting and threshold and stuff like that. [2:56] Okay, do you want to have a backup date just in case if we need it? [3:00] Because I don't – [3:00] For next week? [3:01] I'd rather not – well, yeah, I'd rather – because it's kind of painted over, and my wife's got people coming over. [3:07] We were kind of hoping – she's got people coming over on the 9th, Sunday, and so I was actually hoping that we would have it usable by the time the guests come. [3:20] Understood. [3:21] Well, let me just – let me see if I can get Ray back there with Dylan on Thursday and get it taken care of. [3:29] So, that would help a lot. [3:31] You know, okay, well, I'll give you some time to do your work, but I just thought I'd give you a – [3:35] No, I appreciate it. [3:36] I don't know if he got back to you. [3:38] I know he had hoped to even come over there this afternoon and get a jump start on it, but that didn't work out with his schedule. [3:47] So, I apologize you had to call me as opposed to I was calling you, but Thursday we'll be there. [3:54] Okay. [3:54] Thanks, pal. [3:55] Yes, sir. [3:56] Have a great day. [3:56] Thank you, Steve. [3:57] All right, see you later. [3:57] Okay. [3:58] All right, man.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 3:50 PM ET From: Sunny Kim (770-404-8573) Duration: 7m 21s [0:00] hi hi okay so i did receive your picture and you said that that has wallpaper on it that's not paint [0:07] yes i think so okay so how can it estimate yeah i'm well what we have to do here's how we work [0:16] typically we have a couple of packages one's called a half day package and then a whole day [0:20] package um so in order to fix that they're going to have to like maybe cut it out a little bigger [0:26] and make it go stud to stud so that you have something to connect the new piece to [0:30] and so it would have to be cut open a little bit bigger but if that is wallpaper there's certainly [0:36] no way to unless you have wallpaper on the hand that they could even begin to match that back to [0:41] wallpaper and so then then the question becomes what do you do with the wall as far as after the [0:47] it's fixed do you want it primed and painted um but i'm not sure that uh like i can't tell from [0:55] the picture that it's wallpaper it looks like a different color paint um but you know pictures [1:01] don't always tell the whole story so that's why i asked um so we typically run like i said [1:07] whole day half day we do have one two-hour package so our minimum package starts at two hundred ninety [1:13] dollars you feel there at 90 290 for a two-hour package and then four hours is 540 and all day [1:22] is 999 um so um no i don't think it will take like a whole day so which one do you think is better [1:33] well and that's just it i'm not the expert in that part my my job here is to set everybody else up for [1:39] success so i get all the information from you i get it and get the pictures in and just make sure that [1:45] the customers are aware how we typically work and then if they want to move forward then i send [1:49] everything over to the estimation team and in one to three business days they'll have you an estimate [1:53] out um and then you have the opportunity to review and approve the estimate and once you approve it [1:59] then we put you on the schedule right now we're scheduling out about two weeks running about two [2:06] weeks okay so can you repeat that how much you cost again sorry yeah so a half day package is 540 [2:14] and a whole day would be of course 999 i agree with you i don't think it's a whole day package but i [2:21] would see that it could be a half day even if that half day is split into two different visits because [2:27] obviously we don't want to stand around and have you pay us to watch mud dry and so between coats [2:32] sometimes you have to have it dry if they're not able to um dry it with like a a heat gun or [2:38] anything without it uh causing more damage then they would probably do part of it one day and come [2:43] back especially for it to be painted and primed it would be the next day before they would um okay [2:49] come back so you're probably looking at a minimum of 540 yes i think it will require just minimum so [2:58] what is the how much is the minimum um i think i think it's going to be like a half day job that's [3:04] my opinion but now i'm not the expert so i would like to be able to send on over to the team [3:09] and let them let you know um but but just if you uh are okay with that i think that 540 is a good guess [3:17] and like i said it may even be two hours one day and two hours another day for the four hour block [3:23] does that make sense so you would take about you may take like two hours two hours so it may take [3:31] four two hours yeah it may take four hours total but it'd be two hours one day and two hours another [3:36] day um especially if you were looking to have it painted and primed but what i'd really like to [3:42] make sure is that that wall really does have wallpaper on it because if it does what's going [3:47] to happen at the end is you're going to have this this space on the wallpaper where it's been mudded [3:52] and it's not going to match up to the rest of your wall and so it need to really verify if [3:58] that's paint or wallpaper on the wall and then to see if it is paint see if you have any paint that [4:04] color on hand and if you don't we can match the paint um and of course i don't think it's a paint [4:10] you don't think it's paint yeah so then what would you want to do with the wall after it got [4:15] repaired because it's going to be a white spot on the wall where it got repaired yeah just like the [4:21] same color you want it to be painted the same color because we wouldn't have we wouldn't be able to [4:31] match the wallpaper itself unless you have yeah wallpaper on hand do you have the wallpaper [4:35] no i don't yeah that might be the issue is just trying to locate that wallpaper and we of course [4:42] don't have the wallpaper um and without you know being able to be there to see it and like that that [4:49] would be an impossibility so we wouldn't be able to match it back to the wallpaper unless you had it [4:54] on hand yeah but you would try best to um match you could paint it yeah we could match the paint [5:02] color uh if that is in fact that or we could even paint that spot to try and match the rest of the [5:08] wall surrounding it but if it's wallpaper it is going to stand out it's not going to look the same [5:13] um yeah in this case though which one do you think is better so just call me back once the uh [5:24] your uh i don't know your professional team like okay let me do that let me do that who do i have [5:32] the pleasure of speaking with let me go ahead and get your name and address yeah it's sonny kim [5:36] sonya and last name was kim kim k-i-m great thank you yeah it's the weather sonny sonny kim star [5:46] oh sonny kim what no it's the weather son it's the weather's name sonny kim my name is sonny and [5:56] my last name is kim god you sonny i'm sorry s-u-n-i [5:59] s-u-n-y the weather okay sunny weather okay now i'm getting there sorry about that all right [6:09] and your street address is 3036 uh-huh it's duluth it's uh heart right h-a-r-t [6:22] heart right bend court yes that is correct awesome all right and we just want to try to patch and [6:34] um patch hole in wall yes may be wallpaper or [6:43] ain't suggestions wanted all right we'll do that and how did you hear about a crew [6:56] well online search okay great all right and i appreciate you sending the pictures on over [7:06] what i'll do is i'll forward all this to the team and they'll get back to you in one to three [7:10] business days with an estimate okay okay thank you thank you sonny have a great day you too

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 3:45 PM ET From: 5158087583 (770-404-8573) Duration: 2m 41s [0:06] Hello? [0:07] Hi, this is Lori Klein. [0:09] I'm calling with the Crew Home Services. [0:11] I saw that you had submitted something about a small drywall hole with wallpaper [0:16] that you're looking to have repaired. [0:19] Yes. [0:20] If you did receive my email, I saw my part. [0:23] My picture. [0:26] Sorry, you're cutting out or something. [0:28] I'm not able to hear you. [0:32] Can you hear me better? [0:34] I can. [0:34] Yeah, so did you receive my email? [0:38] Sorry, not email. [0:40] Did you receive my picture? [0:42] I did not. [0:43] Let me take a look. [0:43] I didn't see a picture, but let me go back. [0:55] It is just a very small hole. [0:58] Yeah, I don't have the picture here. [1:00] Could I get you to send it to a different number? [1:04] Can I send you now? [1:05] Hold on. [1:06] Okay, to the number that I just called you from? [1:11] Yeah. [1:11] Okay, yeah, if you'll call it, if you'll send it, that's our direct line. [1:14] The other way that it's coming through is through the, I guess, the lead form on the Internet. [1:23] So sometimes it doesn't come through. [1:25] If you could send the picture to the phone number that I've called you from now, the 770-404-8573. [1:39] The number that you called me from, I guess, is a different number than your number, likely, just because it kind of disguises your number coming in. [1:50] So if I could get them. [1:54] Yeah, so do you want me to send it now? [1:58] Sure. [1:58] Can you send it, though, to, instead of sending it through however you sent it the last time, if you could send it through to 770-404-8573. [2:11] Charge direct line. [2:12] The number that you're calling to me, hold on a sec. [2:15] Yes, the number I'm calling you from. [2:16] Ending in 8537. [2:18] So do you want me to send it now? [2:21] Yes. [2:22] Yes, that would be great. [2:22] Okay, I'll send you. [2:23] You know, just send it, and then I need to cancel this call. [2:28] Okay. [2:29] So once you get it, just call me back, please. [2:32] I will. [2:33] I'll send you right away. [2:34] All right, thank you. [2:36] Thank you. [2:36] Thank you.

📞 CALL — INBOUND Tue Aug 4, 2026 at 3:45 PM ET From: Paula Reid (914-912-7612) Duration: 3m 24s [0:01] Good afternoon. Thanks for calling our crew. This is Austin. [0:06] Austin, hi. This is Paula Reid calling, and I had the crew come out this morning, and we did great work. [0:16] I'm very pleased with it. However, I did want to have a conversation because on the bill there was $125 for building materials, but they used all of my materials. [0:31] Okay. I can – let's see here. Let's see. I think that must have been an oversight on our end. Thank you so much for catching. [0:41] Typically, they will adjust that in the field for the appropriate materials. So did they – they used all of your pavers and sand and all that? [0:55] Okay. [0:55] Yeah. [0:55] Okay. I'm just going to cancel that out to zero. Okay. I've got that. [1:04] I'll just resend it because you may just be able to refresh the link, but I'll resend it just that way I know it will come through too for you. [1:14] Okay. Great. Perfect. [1:16] Awesome. And were they able to get those planters picked up for you as well? [1:21] They did. They did a great job. [1:23] Perfect. Perfect. [1:23] Yeah. They're full of soil, ready to be planted. And yeah, no, I was very pleased with them. They did great. [1:31] Good. I'm glad to hear that. [1:33] What do you have planned to go in the planters? [1:36] I don't know yet. I haven't – I've been thinking about that. Not sure. But it's fun. It's a fun problem to solve. [1:46] Yes, you're exactly right. I know we're coming into the fall season, maybe a good, like, point setter or something. I'm just thinking out loud. I know my zinnias have done great this year. But yeah, have fun with it. [1:59] So you'll have to send us a picture once you figure it out. I'd love to see the finished product. [2:04] Okay. I'll do that. I'll do that. Yeah, absolutely. [2:09] Awesome. Was there anything else I can help you with? [2:11] No. That was the only comment that I had. I wanted to talk to you guys about it. Yeah. So good. I'm ready to pay the bill if you just send it. In fact, I think it came through. [2:23] Yes. I re-sent it. Yeah. I just zeroed that out. Thank you. Thank you again for catching that. I'm sorry that we did not catch that on the front end. [2:31] But I'm glad that we were able to get it. [2:34] No worries. No worries. [2:36] All right, Ms. Paula, if you have a great rest of your day, please feel to reach out if we can ever serve you in the future. [2:41] I will do that. Thank you. [2:42] Sounds great. My pleasure. Thank you. [2:45] Bye. [2:45] Bye-bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 3:34 PM ET From: (818) 287-7069 (770-404-8573) Duration: 1m 54s [0:02] Hi, thanks for calling. This is Ashley William. How can I help you? [0:06] Yes, Ms. Liam. This is Lori Klein with the crew, and I just noticed we missed a call from you, [0:10] and I was just calling back to see how I could assist you or answer any questions. [0:14] Oh, maybe one of my associates called you. You guys doing what services? [0:21] Sorry? [0:23] What services you are providing? [0:25] Home services. [0:26] Home services. Like cleaning services, handyman services. [0:32] Handyman. [0:34] I get it. Well, we guys calling all the customers just to confirm that. [0:39] If you are struggling to get the customer, like from your platform, if you are listed on Google, [0:47] if you are listed on Google, wherever is the platform you are using, we can help you to optimize it. [0:55] This is something that we can assist you. [0:58] Yep. [0:59] Okay. Well, I appreciate you calling and letting us know. [1:01] Right now, I do not have any, like, authority over that or ability to answer any of those questions, [1:08] but I will mark the call as something for the owner to look at whenever he gets back. [1:16] Definitely. [1:18] Okay. [1:19] Thank you. [1:20] What's your name? [1:21] My name is Lori. [1:22] Okay. [1:23] Lori, if you can change my number. [1:25] Please call me back. [1:27] Okay. [1:28] And save my name. [1:29] My name is Sarah. [1:32] And then whenever it's an owner to review, I just have to call me back, and I will guide him, whatever you think I need. [1:40] Okay. [1:41] Will do. [1:41] No problem. [1:42] Thank you, Sarah. [1:43] Thank you. [1:44] Bye-bye. [1:44] See you as well. [1:45] Bye. [1:45] Bye. [1:45] Bye. [1:45] Bye. [1:45] Bye. [1:45] Bye. [1:45] Bye. [1:45] Bye. [1:46] Bye.

📞 CALL — INBOUND Tue Aug 4, 2026 at 3:14 PM ET From: Alex Jones (404-644-4098) Duration: 6m 10s [0:02] hey alex it's austin how are you doing hey austin doing good man good good thanks so much [0:08] for calling me back i yeah buddy uh i know i don't i want to take up too much of your time but i saw [0:14] you uh requested another round of service and just looking through your pictures and um yeah i just [0:19] wanted to talk through next steps with you if that's all right yeah man absolutely cool well [0:24] it looks like we had a little bit maybe the door hit the wall and got a lot going on here [0:29] yeah my uh my younger brother we just went out of town for like a week and a half and [0:36] long story short we let him watch the house and uh he had a house party and turns out there was a [0:43] fight upstairs and got home and it's like oh these are holes in my wall oh this is a door that's been [0:50] so um not not the sort of welcoming that you want to receive but this is what knucklehead [0:57] 25 year old people do so that's what younger brothers are for man yeah right right and then [1:03] and then and then older brothers got to pay for it so yeah oh man a little brother's gonna owe some [1:09] favors for a long time yeah we're uh we're keeping taps awesome well um good news is we can definitely [1:17] help out well we can help out with everything um the draw wall repairs is going to be the most [1:21] straightforward um what we're most concerned about is just what direction you want to go with this door [1:27] um i'm guessing the door is original with the home um it is just likelihood that we can source this [1:32] exact type of door um is going to be a bit tricky we could definitely find something close but there's [1:38] there's just a few options that we can do moving forward we can okay i would say the most time [1:43] consuming expensive option would be to try to repair this door um and repairing that panel on the [1:49] backside and then sourcing um a new piece of glass or mirror um to go in on the other side of the door [1:55] um we could we could save on that i mean i think the it would it'd be tough to determine the extent of [2:02] the door uh we'd we'd want to see it on site of course there's a chance yeah yeah that panel back [2:07] in um but it's like you know if you wanted to just replace that mirror with a piece of you know [2:14] another piece of wood we could we could likely do that um or if we went about sourcing a new door [2:19] um it's just you know we could either try to replace the slab itself um we could go with a [2:26] whole new pre-hung door unit um which would you know come with the trim and that sort of thing [2:32] already installed um it's just a matter of being able to source that i think what i what i'm getting [2:37] at is obviously like take your time think about what you want to do next steps regarding the door [2:41] um but what we could do is when you can go ahead and get on site and work up on the drywall for you [2:47] um while we're there if we need to take any measurements talk to next steps do any sort of [2:51] assessment there we can kind of kill kill two birds with stone with one stone yeah yeah i know my wife [2:57] would prefer to try and keep that door just because it matches all the other ones yeah yeah so so in a [3:03] perfect world get a new piece of mirror okay and and kind of make it work but you know i i don't [3:10] admittedly i don't know how mirrors work can you get them cut to size or you know are they stock or [3:15] how that works but um uh i would say that would be option 1a for us okay and and if that doesn't [3:23] work then yeah we we need to find a a similar solution that would have a mirror on the back [3:30] and then you know try and match the sort of trim work that's in that door yeah that makes sense [3:36] and there's we i mean we could get lucky there's some buildings uh supply warehouses around atlanta [3:41] that they sometimes they can carry older doors like this so we'll we'll have to do a little bit [3:46] of shopping but yeah best case we could we could find a brand new slab of this exact door um and [3:51] that would you know that would that would solve a lot of problems but if we need to work on repairing [3:55] it it just it'll take a little longer i mean we're patient that panel would be the easiest part we [3:59] can paint it and um you know caulk it reattach it that sort of thing but just finding the mirror [4:03] and then getting it and set into the door not impossible um it's something that we can we can [4:08] absolutely do um just want to take time and money i get it well hopefully hopefully you've got some [4:15] some lawn work or something coming up put little brother to work pay off his tab yeah i'm just [4:20] trying not to tell mom and dad you know what i'm saying save that save that absolutely yeah that's [4:27] that's good that's a good card to have in your back pocket that's right cool man well i appreciate [4:31] your time we'll get started i'll go ahead and send you everything over for the draw wall and uh we'll [4:35] plan to do a further assessment on the door while we're on site um then we can we can work up next [4:40] steps uh specifically from there rough estimate when when y'all could get out um let me take a peek [4:48] at the schedule um we're so the good news is we are onboarding a new team member this week [4:54] um who highly qualified um she'll take a little bit of time so it may be the latter half of next week [5:00] um before we could i mean which then normally it's quicker than that we have some pretty big [5:06] draw wall jobs at the the beginning of next week that our team is caught up in um but to get the [5:12] the draw wall experts there um it would be the latter half of next week if that's okay yeah yeah [5:18] that works i mean sooner is better but if that's when we can get you in that's when we can get you in [5:22] yeah and you know weather weather is changing some things for us um actively um so i'm actually about [5:27] to hop off this call into a scheduling meeting so as soon as i know more um about what our our options [5:32] look like um then i'll definitely get back to you and let you know and get it set up awesome man i [5:37] appreciate it my pleasure alex have a good day all right see you thanks bye [5:41] you [5:50] you [5:52] you [5:54] you [5:56] you [5:58] you [6:00] you

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 3:08 PM ET From: Alex Jones (770-404-8573) Duration: 25 seconds [0:00] Give your name and number. I'll get back to you as soon as possible. Thanks. [0:04] Hey, Alex. It's Austin with the Crew Home Professionals. I am reviewing your estimate [0:08] with the team and just had a couple questions to take care of for you regarding the door [0:14] and some of the drywall repair. So if you don't mind giving us a call back at your earliest [0:17] convenience, I'll look forward to speaking with you then. Thanks so much.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 3:05 PM ET From: Elizabeth Wright (770-404-8573) Duration: 1m 39s [0:00] Hello. [0:02] Hey, Elizabeth. [0:03] This is Austin with the Crew Home Professionals. [0:04] How are you doing today? [0:06] I'm all right. [0:06] How are you? [0:07] I'm doing very well. [0:08] Thank you. [0:08] I know we spoke last week about getting that estimate finished up, and I wanted to send it over to you. [0:15] Would you want to talk through it now, or would you like for me to send it and then follow up with any questions? [0:21] What would work best for you? [0:23] I think I just have been on a long call. [0:27] So maybe if you wouldn't just mind sending, and I can look at it, and then I'll get back to you maybe sometime tomorrow. [0:34] Yeah, yeah. [0:35] No rush at all. [0:36] I'll text it, and I can send it to your email as well. [0:39] And I'll go ahead and do that now. [0:41] And, yeah, take a look. [0:42] Let me know if you have any questions. [0:44] I know the team spent a considerable amount of time just making sure that we've got everything right. [0:49] I think it would be a really, really great final product for us to put together for you. [0:55] So take a look and enjoy the rest of your evening. [0:57] We'll look forward to talking to you later. [0:59] All right. [1:00] And email is fine. [1:01] I don't need it on a text. [1:03] Email is easier for me to read, actually. [1:05] Okay, perfect. [1:06] Yeah, I just sent it both to text. [1:08] It'll just be a link to the same page, but they'll both open up to the same thing. [1:13] Okay, great. [1:14] All right. [1:15] Thanks so much, Austin, and to Charlie. [1:18] Of course. [1:18] Sounds great. [1:19] I'll let him know. [1:19] Thank you. [1:20] Thanks. [1:21] Bye.

📞 CALL — INBOUND Tue Aug 4, 2026 at 3:03 PM ET From: Alexander (212-390-8965) Duration: 12m 18s [0:01] Thanks for calling a crew. This is Lori. Nice to help you. [0:04] Hi, Lori. This is Alexander. Thank you for returning my call earlier. I'm glad we finally connected. [0:11] Yes. How are you today? [0:14] I'm well. How about yourself? [0:16] Doing okay. No complaints? [0:19] So I know that you were calling in to, and I can't remember exactly if it was for different services [0:26] or if you even had the opportunity to mention that yet or what was going on there. [0:31] Yes. So we are looking for a few. Oh, not at all. I did not go into detail in the voicemail. [0:37] Right. I was like, oh, we're trying to rack my brain. [0:41] Thank you. But I think the primary thing we're trying to get help with is we're trying to replace [0:48] a door sweep on our front door where there's currently water intrusion when there's a heavy [0:54] rain. So hoping to kind of get that fully weatherproofed or whatever else is going on there. [1:01] Um, and then also like some random, like we have a hook that we're trying to put in the [1:05] wall. Um, things like that, getting some potentially caulking of some cracks in the wall. [1:12] Um, so those types of services. [1:19] Okay. And all of that sounds like it is within our wheelhouse. What I heard was the door sweep. [1:24] Do you mean like the threshold at the bottom of the door? [1:26] Yeah. So there's like a, like, um, we replaced like the weather stripping around the door at [1:33] the bottom of the actual door itself. There is, I think it's called a door sweep. I could [1:38] be using the wrong term, but whatever is attached to the bottom of the door itself, the door [1:43] itself. Got you. Okay. [1:44] Yeah. That's the primary. [1:47] Okay. Currently getting water intrusion. And then, and then also some caulking around the house. And [2:01] is that primarily in like bathroom, kitchen, or? [2:05] It's kind of all over. [2:09] Okay. Okay. [2:12] Yeah. And then also we have, um, I don't know if you're familiar with these like sound absorbing [2:19] tiles. Um, we purchased some of those and are hoping to at least get a quote for how much [2:26] it would cost to get those installed on a wall. [2:31] Yes. I think that somebody actually recently did that with us. Um, if I'm not, if I'm not [2:39] mixing up a couple of different things, but I do believe that that just recently came [2:43] through. So, um, Alexander, let me do a couple of things here. Let's verify that you're in [2:48] my service area. What's your zip code? [2:51] Three zero three one two. [2:55] Okay. Let me just look at that right quick. Three zero three one two. One day I'll know [2:59] them all, but right now I don't. And that is in our, uh, list of zip codes. Can I go ahead [3:05] and get a street address from you? [3:07] Sure. It is 53 Daniel street. [3:11] D-A-N-I-E-L? [3:13] Correct. [3:16] Gotcha. In Atlanta. [3:18] Yes. [3:18] Okay. Awesome. And how'd you hear about us? [3:28] I think I saw like a article in Instagram that mentioned, um, you guys and sounded like [3:36] a great place to start. [3:38] Awesome. Awesome. Good deal. Do you know if it was the AJC article or if it was actually an [3:43] Instagram type thing? I could not tell you the exact source. [3:48] Okay. All right. That's fine. All right. And so a couple of ways that we work, um, typically we [3:54] have what we call half day and whole day packages. It's kind of like rent the handyman for half day [3:59] or whole day. He comes in, um, as a professional handyman skilled in what the, uh, different things [4:05] that you need, whether it crosses trades or we have, um, you know, people who can do all kinds [4:11] of things. And then we have some who are professionals and experts in certain areas. And so we match the [4:16] skill to your need, um, and send out a guy that's going to look good, smell good, show up on time and do [4:22] what he says he can do. Um, the half day package runs at $540. The whole day package runs at around [4:30] $9.99. How does that sound so far? [4:35] Sounds reasonable. I guess just curious what we described, how long that sounds like it would take. [4:43] Yeah. And that's basically what, what I do. I get the information along with you. We team up [4:48] together to give them on the estimation team, all of the things that you need. And so the next thing [4:53] I would ask is, is this 212-390-8965 is allowed to have text messages? Yes. Okay. And so what I would [5:03] like to do with your permission is when we hang up, I'll shoot over a text message and say, Hey, nice [5:08] talking to you. Send your photos here. Um, and then if you would respond with like the photos of the, [5:14] the front door, um, door sweep area that you're looking to replace, um, a couple or three or four, [5:20] maybe a list of the places that you'd like the caulking around the house. Um, and then, you know, [5:25] a couple of photos so we can kind of see what it is because different types of gaps, depending on the [5:30] material that we're, you know, adhering the caulking to, some of it might be silicone that's needed, [5:35] might be water-based. So we'd want to make sure we knew what types of things to bring with us, [5:41] of course, and be prepared for that. And then just the amount of time it would take caulking [5:46] doesn't take long in itself, but if you're switching out different types and depending [5:51] on how much caulking, if you're caulking a whole room to get ready to paint, then it can actually [5:55] take a little bit of time. So there's a lot of different ways to look at that. And then the [6:00] sound absorbing tiles, if we could just get like a link to those or even the, uh, a picture of them, [6:06] if you have them on hand, along with a picture of where you would like them installed. I imagine [6:11] you're looking to get them on a wall, um, and you're, you know, looking to place them, uh, strategically [6:16] to, to have, uh, the maximum soundproofing kind of thing. Is that correct? [6:23] I think for that, it's more like aesthetic. We, we just have a wall and we have enough tiles, [6:28] I think to cover the full wall. So it's just, um, in place for that. Okay. Yeah. Happy to send all [6:37] of that information, I guess, curious. So for the door sweep and the tiles, obviously I have [6:42] those, um, the replacements in the tiles on hand. Are you guys going to provide your own like caulking [6:50] and things like that needed to get everything in? Yes. Now the caulking and different things like that [6:56] they can bring with, uh, there probably, we would be a small supplies charge on top of the, uh, 540 [7:03] or 999 that is for the labor only. Got it. Okay. So you guys will let me know in advance if there [7:11] are any additional supplies that we would have to. Absolutely. Okay. That sounds good. And then while [7:18] I'm curious also, I guess, so totally, I think the things we've talked about were like more general [7:24] kind of handyman type services. Do you guys do anything with like bathroom tiles or is that [7:31] beyond the scope of, um, your work? Well, it depends on what you mean by bathroom tiles. Do you [7:38] mean repairing some tiles that are already in place? Um, or do you mean, uh, trying to tile an [7:43] entire bathroom? So we have, um, one bathroom where there are two cracked tiles and we have replacement [7:50] tiles that we're hoping to put in place of those tiles. So that's one bathroom. And then there's [7:58] another bathroom where I think we just have some like grout that needs to be replaced as well here [8:03] and there, like small cracks and chunks that have fallen away. Okay. I know that we do the grout [8:11] replacement for sure. As far as, uh, doing a replacement tiles, that is something I'll need to [8:16] find out. And that doesn't mean we don't do. It just means that I've only been here. This is my [8:20] fourth week. And so I'm still learning all the things that we do and don't do. So you're helping [8:25] to train me today. So that's great. Um, and so we get asked questions and then, and then beyond that, [8:31] actually our website, if you've looked at it, just says, these are some of the things we do. And [8:35] under each heading, it'll say, and more because we can make an exhaustive list. We're letting our [8:41] customers kind of tell us what is your need. And if we can do that, we'll do that. Um, and so we, [8:47] we just didn't, you know, it's hard to make an exhaustive list of different things around the [8:50] house that can be done. And then of course it depends upon the skillset of the, um, you know, [8:56] handyman that we have, um, employed with us. So, um, and we, we've got some who've got as much as 30 [9:02] years experience and then some who are in every other stage along the way. So, and be a mentor by those [9:08] above that. So it's great. And it's working out really good. Um, and so just send me pictures of [9:15] everything that you're talking about, including the tiles that are cracked, where you need the [9:19] grout at, the caulking, uh, the tiles that you want on the wall and the wall that you want them on. [9:24] And then the picture of the door sweep. And what I'll do is just submit all of that. And then they'll [9:29] come back and let you know, Hey, we can do all of these things. This is what the amount of time we [9:34] think it'll take. And this is what it would take, uh, estimate wise where this is what we're [9:38] accounting for, for materials, um, or supplies. And then, um, if there's things that they said, [9:46] this probably would be better handled by, you know, uh, the flooring guy or what have you, [9:52] then they would also, if, if we have a referral, we'll actually send that to you as well. [9:57] Awesome. That sounds great. So that all makes sense to me. Happy to kind of send you guys an [10:02] exhaustive list. So like, these are all the things. And then you'll come back, tell me what is [10:06] possible. I guess if there's a way of being like, like bucket, a priority. Exactly. I just like [10:16] different, like kind of like the tile can get a separate quote in case that might be, you know, [10:20] not, not what we're ultimately going to go forward with versus everything else. Is it okay to like, [10:26] maybe split it into a few different quotes like that? However you would like to do it. We absolutely [10:32] can. And so if you would rather have it be in different buckets and just have, um, typical, uh, [10:38] like separate visits, four hours here, uh, you know, four hours there. Um, and then they do have, [10:44] if there's like a very small job, um, a two hour is our minimum. We do do those on occasion, [10:50] just if it's one really small job and that is 290 for the two hour. That's our minimum actually. [10:56] Okay. That sounds all great. And definitely we'll send you guys, [10:59] put some thought into it and try to organize the long list of things. Um, I know we discussed, [11:05] I think the bigger ones, but maybe there's some random things I'll add to the list if that's okay [11:09] as well. Absolutely. Now, Alexander is your first name. What's your last name? [11:15] Last name is Amadi, A-H-M-A-D-I. Oh, no, I wasn't ready. Oh, no, no worries. I was ready. My computer [11:22] wasn't. It's run a little slow in the afternoon. Um, let me get over here. Sure. Okay. I got A-H-M-A-D-I. [11:38] Yeah. Very easy. I could have probably remembered that, but okay. A-H-M-A-D-I. Wonderful. All right. [11:47] Thank you, Alexander or Alex Alexander, and I will get these back to you. Okay. Thank you so much. I [11:54] appreciate it. My pleasure. Bye.

📞 CALL — INBOUND Tue Aug 4, 2026 at 2:53 PM ET From: Hannah Tihey (404-771-8315) Duration: 6m 41s [0:01] Thanks for calling the crew. This is Lori. How could I help you? [0:04] Hey, Lori. This is Hannah Teichy. How are you doing? [0:07] I'm good. How are you doing, ma'am? [0:09] I'm good. I'm good. I did a call a couple, maybe like a month ago or longer, [0:14] and now I was just calling to see if I could schedule an appointment for some wallpaper install. [0:21] Okay, great. All right. [0:25] So this would be a new, you've already had an appointment with us is what I'm hearing you say, [0:30] and you want to set up a new appointment, correct? [0:33] I actually, no, I've only done like a consult call. I never, I just wanted to gather information. [0:40] Got you. I do remember. I think I talked to you last week. [0:44] Oh, we texted last week. Yes, ma'am. [0:46] Did we? Okay. Good deal. All right. Great. All right. [0:49] So Hannah, is this number that you called me from able to receive text messages? [0:54] Yes, ma'am. [0:55] Okay. Would you mind if I texted you when we hang up and you could respond there with photos of like, [1:00] the wallpaper and where you want to put the wallpaper? [1:04] Yes, ma'am. Of course. [1:05] Just to get an idea. All right. [1:06] Yeah. [1:06] And so if you wouldn't mind like just pulling the wall, you already have the wallpaper? [1:11] Yes. [1:12] Okay. If you would just pull it out a little so we can see the pattern. [1:15] Okay. [1:16] Make sure that is something that I send the right person out to. [1:20] You know, certain patterns will require higher skills. [1:23] So I think it's higher skill. [1:27] My husband and I have done like two different walls before and it was more like abstract. [1:35] This has a pattern. [1:37] But I have, I'll send you photos so you can determine with your own expert eye. [1:42] Okay. Okay. All right. That sounds great. [1:44] And so if you'll send those to me, I'll, I'll send you the text. [1:47] And so we've already explained before how our packages work and the different things like that. [1:53] Yes. Half a day or a full day. Right? [1:54] Yes. You are great. [1:56] I mean, when we're ready to see, we'll just have to call you and get you to answer phones for us. [2:02] Well, tell people, tell people what we do. [2:06] What do we look to have this done? [2:09] Well, I'm open. It's for our nursery. [2:13] Okay. [2:14] And we have time, but we're starting to get the furniture in. [2:20] So it really just depends on y'all's availability, you know? [2:23] Okay. Well, we're about a couple of weeks out. Does that work? [2:26] Okay. Yeah, of course. Yes. [2:28] Our real deadline is to do everything by October 1st. [2:31] So we have plenty of time. [2:33] Okay. And Hannah, could you remind me how you heard about us? [2:37] Yes. So my husband works for Chick-fil-A corporate. [2:40] I thought so. I thought so. [2:42] And so he had told me a little bit ago about it. [2:47] And, you know, corporate keeps him busy. [2:50] He travels a lot. [2:51] So we have, we might be using you guys for like more like handyman assistant services [2:58] as we try and prepare for baby and his, you know, limitations hit or we just need extra health around the house. [3:07] So. [3:07] I don't blame you. [3:08] Most people do, really. [3:11] Even, even I do. [3:13] Everyone. [3:14] I mean, no. [3:15] Everybody. [3:15] And this takes like the, we own a cabin in Blue Ridge, like an investment property. [3:21] And like in smaller towns, it feels easier to find reliable handyman. [3:27] But I feel like in big places like Atlanta, it feels really daunting to find like trustworthy, quality, reliable. [3:35] And Chick-fil-A just nails how they run businesses. [3:39] That's right. [3:40] That's right. [3:41] And so we definitely are on a mission to change the, or at least to give another alternative to what is out there now. [3:48] So definitely got it down. [3:52] I'm going to go ahead and send you a text over and I'll get that back in. [3:56] I'll let you know that I got your information and then I'll forward it to the team and they'll get it right over to you. [4:01] Okay. [4:02] Okay. [4:02] And are y'all doing a couple weeks out too for other services? [4:08] If I had some of my other tasks, I need to look at my list. [4:13] But one of them is like our laundry room, just, I have photos of it. [4:19] If you want me to send where it's at and what I was looking for, if all the services are a couple weeks out, I might book that as well. [4:30] Okay. [4:30] Yeah. [4:30] Right now that is where we're scheduling. [4:32] And so. [4:33] Okay. [4:33] So go ahead. [4:35] Send me the photos of that as well. [4:37] Okay. [4:37] Great. [4:38] And what are you wanting to do in the laundry room? [4:39] Um, so it's just never fully been finished. [4:44] Um, the, I had with the help of AI and Pinterest kind of have photos of what we want, but basically our washer and dryer, it just like it's sitting there. [4:56] It's not really like built in or anything. [4:58] And I just want to make it more functional and, um, put some, I don't want to call it cabinetry, but some wood, woodwork and have like a rollable laundry basket in the spare space. [5:14] There's a lot of space in between the washer and dryer. [5:16] Gotcha. [5:17] And so we were going to kind of like push them more together and make it just more like functional and maybe have, um, like a folding top with a laundry basket insert. [5:29] Okay. [5:30] That sounds like great. [5:31] And I have photos of that. [5:32] Yeah. [5:32] That would be awesome. [5:34] Okay. [5:34] So send that as well. [5:36] Yes, please. [5:37] And those could be different days. [5:39] Okay. [5:40] I will remove that on there. [5:42] Okay. [5:42] All right. [5:43] And you have my account. [5:44] Did they set one up, I guess, for me? [5:47] Um, yes, I have you at 1707 Childerly Lane, Northeast Atlanta, Georgia. [5:52] Okay. [5:53] Yes. [5:53] Great. [5:54] And this number, you've called me from 404-771-8315. [5:58] Yes, ma'am. [5:59] All right. [6:00] Sounds great. [6:01] Perfect. [6:01] Thank you so much. [6:02] I appreciate it. [6:03] I'll send you the photos shortly. [6:04] Okay. [6:05] Okay. [6:05] Great. [6:06] Thanks. [6:07] Bye-bye. [6:08] My pleasure. [6:08] Bye-bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 2:23 PM ET From: Anon Cust 0326 (770-404-8573) Duration: 1m 59s [0:00] Hello. [0:02] Hi, is this, I think it was Abash? [0:05] Yes. [0:06] Hi, this is Lori at Accrue Home Services. [0:09] We had a little phone tag. [0:12] Yes. [0:14] Yes, you were, oh, go ahead. [0:18] The reason I called, I'm buying an awning. [0:24] It is 12 feet wide and 8 feet long. [0:28] It's not motorized, it's manual. [0:31] So it's not too heavy. [0:33] But I need to hang it up on my window, outside of my window. [0:39] I don't know if you guys do work like this or you don't, whatever. [0:44] But I thought I'd give you a call since I got your hand. [0:47] Okay, well, you got to add in the direct mail. [0:50] Is that what happened in the mailbox? [0:53] Yeah. [0:53] Okay, great. [0:55] I was going to ask how you heard about us, so that helps me there. [0:58] But yes, it doesn't sound like something that we wouldn't do. [1:01] It does sound like something that we might be able to do. [1:04] So what I would like to do, though, is do you have like a link that you could send me so I could have one of our guys look at it to see if it's something that they're able to do? [1:12] And then maybe a picture of the house where you're wanting to have it installed? [1:18] Okay. [1:19] Let me do that. [1:20] Okay. [1:21] Is this phone number? [1:23] Yeah, you can text it to this phone number. [1:25] I think I've texted you here before, but I can shoot you another text right quick just to say, hey, send the pictures here. [1:31] Yeah. [1:32] Okay, I'll do that. [1:33] Send me that link and the photos, and I'll see if it's something that we can do, and then I'll give you a call back. [1:39] Okay? [1:39] Thank you. [1:40] Appreciate it. [1:41] Not a problem, sir. [1:43] Bye-bye. [1:43] Thank you. [1:44] Bye-bye. [1:44] Bye-bye. [1:44] Bye-bye. [1:44] Bye-bye. [1:46] Bye-bye. [1:48] Bye-bye. [1:50] Bye-bye.

📞 CALL — INBOUND Tue Aug 4, 2026 at 2:18 PM ET From: Richard Felder (202-615-3038) Duration: 2m 58s [0:01] Hey, Richard, it's Austin. [0:03] Hey, Austin. [0:04] I just spoke with, I guess she's, I'm not sure who she is, with Mayberry. [0:12] But she told me that they do cut, but they subcontact it out, [0:20] which I told her, I said, well, that's fine. [0:22] We're not worried about it. [0:22] We just need it cut out and, you know, and done. [0:27] And so apparently she's trying to get in touch with somebody so they can get [0:31] people in to cut. [0:35] Okay. [0:35] Hopefully, if I hear back from them today, I'll let you know what's going on. [0:40] And it don't have to be this week for you. [0:42] I mean, you know, if it doesn't work for you, that's fine. [0:46] But we just, you know, we want them to do their part. [0:49] Right. [0:49] And, you know, that's so funny because, honestly, I was going to mention, [0:52] I was like, you know what, if you want us to cut, like, we'll send you the bill. [0:56] I didn't think that they would actually go for that. [0:59] I withheld from saying that because, I mean, I didn't want to be that way. [1:04] But if they want a subcontract, but, yeah, that's fine. [1:06] I would, yeah, as long as they can figure it out. [1:08] I don't want to get, you know, I don't want to sour the relationship with them [1:12] or that sort of thing. [1:13] But if they want a subcontract, get it set up. [1:17] Yeah, we'd love to. [1:18] We'd love to, once they're finished up, we'll get everything taken care of for you. [1:21] Yeah, because we also have a, once, I mean, you know, once we get you in there, [1:27] other than the painting pass, we have a door that we need painted. [1:31] Okay. [1:32] It's not crazy, but, you know, yeah. [1:35] So, but, yeah, I'll let you know what they say or whatever. [1:39] I'm actually on the road right now, so. [1:42] That's okay. [1:43] Well, I'd love to plan to get our team out on, I mean, [1:47] if I'm assuming they're finishing up on Friday, we can get out Monday [1:51] and just get eyes on everything, work up an estimate, [1:55] and then get everything set up for you. [1:58] Right. [1:58] Okay. [1:59] Hopefully they can do their part and get you guys in. [2:04] Yeah, that sounds great. [2:05] Well, yeah, let us, I appreciate the call. [2:07] And, yeah, just let us know. [2:08] We're ready. [2:09] We're ready to get it taken care of for you. [2:12] So, yeah, if they finish up this week and we're able to come next week, [2:16] then we'll keep it rolling. [2:18] All right. [2:18] That'll work. [2:19] I'll let you, I'll keep you informed. [2:21] All right. [2:21] Thank you, Richard. [2:22] I appreciate it. [2:23] You're welcome. [2:23] Thank you. [2:24] Thanks. [2:24] Bye-bye. [2:25] Bye-bye.

📞 CALL — INBOUND Tue Aug 4, 2026 at 2:17 PM ET From: Anon Cust 1967 (470-904-1967) Duration: 2m 03s [0:00] Hi, thanks for calling our crew. [0:02] This is Lori. [0:02] How could I help you? [0:04] Hi, Lori. [0:05] I'm trying to find someone to help me with my toilet in my bathroom. [0:11] So I was trying to assemble the toilet seat on it, but the screws aren't coming off, [0:18] and I'm trying to install a new toilet seat on there. [0:21] So I was just wondering if someone could help me with that. [0:25] We sure could. [0:26] I mean, that is something in our purview. [0:28] But is that the only thing that you're looking to do? [0:32] Yes. [0:33] Like, it's usually an easy job, but the screws that's on there, I'm not able to, like, get them up. [0:40] It's, like, stuck on there, if that makes sense. [0:44] Right, right. [0:45] Have you tried to do it from the bottom? [0:49] Yes. [0:50] We try to do it from the bottom, but it's, like, it's not. [0:53] While you're holding a screwdriver. [0:55] Right. [0:56] While you're holding a screwdriver in the top, loosening the bottom. [0:59] Because here's how we work. [1:02] We actually have a couple packages, typically, that run half-day, whole-day. [1:05] Obviously, replacing a toilet seat is not a half-day job. [1:09] And so our minimum package is a two-hour package, and it's $290. [1:16] Okay. [1:17] I'm not sure that you would want to pay $290 to have someone come and put in your toilet seat. [1:20] But if you had other things around the house that you wanted to have done, then we could maximize our time and value for you. [1:29] No, it's honestly just a toilet seat, but it's okay. [1:32] I'll keep looking around. [1:34] Thank you. [1:34] Thank you. [1:35] Thank you. [1:36] Thank you. [1:39] Thank you.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 2:15 PM ET From: Anon Cust 0251 (770-404-8573) Duration: 27 seconds [0:00] not available. At the tone, please record your message. When you have finished recording, [0:04] you may hang up. Hi, it's Lori Klein again with the crew. Looks like we missed your call again. [0:10] We're playing a little phone tag, so I also forwarded you a text message. You're welcome [0:14] to reply there or just give me a call back and maybe we'll be able to connect today. I [0:19] hope so. Looking forward to talking to you. Thanks.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 2:07 PM ET From: Anon Cust 0251 (770-404-8573) Duration: 54 seconds [0:00] 3-5-2-4-6-7-0-2-5-1 is not available. [0:09] At the tone, please record your message. [0:12] When you've finished recording, you may hang up or press 1 for more options. [0:18] Hi, this message is for whoever may have called Accrue Handyman Services. [0:23] I was just given a call back. [0:24] We noticed we missed a call from you over the weekend, [0:26] and we just wanted to touch base to see if there was any way that we could assist you [0:30] or if you had any questions I could answer. [0:33] Please feel free to give me a call back on this line at 770-404-8573, [0:39] or I'll also shoot you a text to this number, and you are welcome to reply there as well, [0:44] whatever is more convenient for you. [0:46] Thank you so much, and I look forward to talking with you.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 2:00 PM ET From: Richard Felder (770-404-8573) Duration: 6m 41s [0:01] Hey, Richard. This is Austin with the crew. How are you? [0:05] Hey, Austin. I'm doing great. How are you doing? [0:07] I'm doing very well, thank you. [0:08] I am calling, I guess, maybe delivering bad news. [0:13] Obviously, we still would love to help with your project, but Scott with Mayberry Electric, these guys, they're not really budging on the, I guess, the hole-cutting process. [0:27] I have talked with multiple electrician contractors about this type of work, and they're very appalled that someone would even ask. [0:39] And, like, multiple times, he has given me just very different answers of why they're not willing to cut. [0:46] And so it's just not something that we're really comfortable getting into with them. [0:51] I even call it a sister company of ours who, like, owns an electrician company. [0:58] They do lots of commercial and residential work. [1:01] And he's like, I've been doing this for 30 years. [1:04] I would never ask someone else to cut the holes for my guys to install the lights. [1:08] And so I know we had originally agreed, talking, like, they would handle the lights, and we'd handle the paint and patching. [1:17] We still would love to help out with that. [1:22] It's just it doesn't seem like the Mayberry Electric guys are going to be willing to budge on that. [1:29] And so I'm not sure if that's a – I'm not sure if you're, like, contractually obligated to use these guys. [1:38] It sounds like they – I mean, they're not going to do it without someone else cutting the holes from them, which is pretty – it's just not industry standard at all. [1:46] But I just – I wanted to be up front with you that they're kind of stalling us out. [1:50] But, again, like, we're ready to help. [1:53] We'd love to attach and paint. [1:55] Just what they're asking us to do, I mean, it really falls in their court. [2:00] And it's a strange ask anyways. [2:03] So we're just not really comfortable moving forward with them, you know, at least expecting us to do part of their job for them, if that makes sense. [2:11] Right. [2:12] That's what it sounds like to me. [2:13] I mean, I'm on the page with you. [2:17] You know, electricians cut all the time. [2:23] Yeah, and, again, he gave me different – and the first time it was, oh, we're not really comfortable cutting because there's wires involved. [2:31] And then the next time it was, well, he's not going to be able to get his hands in there to reach. [2:36] And he's just – he's changing his tune. [2:38] I mean, I've talked with Scott multiple times now, trying to come to a conclusion. [2:43] And, I mean, because I even asked him, like, do y'all normally ask people to cut your holes through? [2:48] And he's like, oh, yeah, yeah, we never cut our own holes. [2:50] Which, again, like, that's just – that just sounds very odd coming from an electric contractor. [2:57] I mean, have you worked with them in the past? [2:59] Have they done electric work with you? [3:01] Well, they have done electrical work with us. [3:03] And they actually replaced our lights, but I don't think they actually – we haven't gotten to the point now that we needed any repair that was cut. [3:13] That had to be cut. [3:15] Mm-hmm. [3:16] So, you know what, I'm just going to – what I'm going to do right now, I'm going to let my manager get involved and see what can, you know, happen with that. [3:36] Right. [3:38] Yeah, but I've never not known an electrician – I mean, that's like somebody would say, okay, you know, I've got a faulty wire that I need repaired. [3:49] And they're like, oh, we're electricians, but we can't cut a hole to look at it. [3:51] Right. I mean, we've been doing this for a while. [3:55] I mean, it's like we come behind electricians and plumbers all the time. [3:58] And, I mean, they say, like, I'll cut the hole, but I'm not going to patch the hole, which no one – of course, no one would expect them to do the drywall repair. [4:05] But for them to not cut their own hole, I mean, truthfully, it sounds like they're trying to – you know, it feels like they're trying to get out of their end of the deal with, you know, the full scope of work. [4:17] So I'm not sure if that's – you know, obviously, Scott has come into this project. [4:21] Like, I don't think he was the original project manager, and so I don't know if he's still getting caught up or what. [4:27] But just – I know – I don't want to put you at a loss. [4:31] I know that's a big project that you're managing, and we're so thankful for the opportunity. [4:35] Again, would love to help out. [4:37] It's just – I wanted to let you know for whatever next action needs to be taken to kind of get these guys on board, [4:45] or whatever, maybe, and I just want to help keep the ball rolling there. [4:50] Okay. [4:51] Well, I think we kind of – we kind of – not obligated for them, but I think we've already paid for our – you know, for our life-end balances. [5:03] Mm-hmm. [5:04] Have they delivered them to you guys? [5:08] Well, no, they actually haven't, so that's why I'm going to get my manager involved. [5:12] Yeah. [5:12] So we're going to see what goes like that. [5:19] So I'm excited, you know, I'm sorry that you guys could, you know, do the things that we needed to do, [5:26] but, however, we are at the point of getting our office changes. [5:38] Right. [5:39] So that's going to be a pretty big project as well. [5:45] And I will – you know, let me find out what's going on with them. [5:50] I'm going to get my manager involved and see what's going on. [5:55] Yeah, yeah. [5:56] Just keep us updated. [5:57] If there's anything that we could do to help, we'd love to be a part. [6:02] Just we want to make sure that we're doing you right and treating the job with the utmost respect, [6:07] and ultimately we want to do it the right way. [6:09] And so, yeah, just keep us updated. [6:13] And if we can help in any way, we'd love to help out. [6:15] Even, I mean, if you need us to install the lights, we can figure out how to install the lights if we have to. [6:20] I'm not trying to cut anybody out or anything. [6:23] But whatever we can do to make it easier for you, yeah, just let us know. [6:28] All right, Austin, I really appreciate it. [6:31] Yes, sir, my pleasure, Richard. [6:32] We'll talk to you later. [6:33] All right, thanks a lot. [6:34] All right, thank you. [6:35] Bye. [6:37] Bye.

📞 CALL — INBOUND Tue Aug 4, 2026 at 1:48 PM ET From: Megan Hady (770-403-6890) Duration: 2m 46s [0:00] Thanks for calling a crew. This is Lori. How could I help you? [0:04] Hey, I need, I got an estimate and I wanted to take some things off and then schedule because I know you guys were a little, a couple weeks out. [0:16] Okay. Let me, can I have Austin give you a call back over on the team? [0:22] Yeah. [0:23] Okay, Megan, I will do that. And so do you know which items that you want to take off or do you just want to wait and talk to him? [0:28] Um, no, I know which items. [0:31] Okay. Want me to go ahead and take that down so that he could prepare? [0:35] Yeah. [0:35] Okay. All right. I'm ready. [0:38] Um, just the, um, the, let's see, the, the light fixtures can be taken off. [0:49] And then the, um, the door and window frame repair with the night nursery five-fold closet. [1:04] Okay. Door and window frame repair. Is that separate from the nursery closet? [1:12] Um, no, that is the one that says inspect the nursery five-fold closet. [1:21] Okay. All right. So take off the light. [1:24] Not the 17 windows. That one needs to stay. [1:27] Okay. 17 windows needs to stay. Gotcha. [1:30] Yeah. Yeah. [1:31] All right. Great. I will let Austin know. [1:34] Can you tell if that changes? What that changes? [1:37] I, yeah, that is not him. Uh, that would be definitely on the estimation team. I definitely [1:43] am just the person who grabs all the information and tries to make sure everybody knows what's [1:47] up. Um, and so I'm kind of like the bridge between, but, um, he's the expert, so we'll [1:52] leave him to be the expert. I would be way speaking out of my depth. [1:56] Okay. Sounds good. [1:58] All right. Thanks, Megan. [1:59] All right. Thanks. [1:59] Bye-bye. [2:01] Bye-bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 1:26 PM ET From: Shane Ross (770-404-8573) Duration: 1m 25s [0:01] hello hi miss ross this is quinn with the crew hey quinn how are you all right i was just giving [0:08] you a call um giving you a heads up um the weather is looking a little bit bad as far as me being [0:16] outside with the with the ladder um yeah yeah it was coming down pretty hard over here so i was [0:23] wondering about that yes ma'am um we're probably gonna have to give it a a reschedule if you don't [0:30] mind no that's fine yeah that's fine okay um we'll we'll give you a call i'm gonna get with [0:37] austin and he's gonna probably get you give you a call and let you know when we'll be back at a [0:42] later day hopefully we we won't have so much uh rain this week yeah i know it's been raining a lot [0:49] these days so um yeah it was coming down really bad so i've just figured i was thinking that you [0:55] probably weren't going to be able to make it so that's perfectly fine we can reschedule okay all [1:00] right ma'am um just be waiting for that call he probably won't give you a call today um but uh [1:08] tomorrow um i'm gonna get with him and give you get to get you a call okay that sounds good all right [1:15] all right thank you yes ma'am okay take care bye-bye [1:19] you [1:27] you

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 1:24 PM ET From: Alexander (770-404-8573) Duration: 52 seconds [0:00] trying to reach is not available. At the tone, please record your message. When you have finished [0:06] recording, you may hang up. Hi, Alexander. This is Lori with Crew Home Services. I was just [0:29] returning your call. Sorry we missed your call, but just reaching out to see what things we can [0:33] assist you with and if there's any questions I can answer. I'm going to go ahead and shoot you a text [0:37] as well, and you could even follow up there if that's more convenient for you. Thank you for [0:42] your call, and we look forward to talking to you. Have a good day.

📞 CALL — INBOUND Tue Aug 4, 2026 at 1:21 PM ET From: Shane Ross (470-415-9839) Duration: 1m 14s [0:00] Thanks for calling the crew. This is Austin. [0:02] Hello, Austin. This is Shane Ross. I saw that I had a missed call. [0:08] It was probably – I believe it was Quinn en route to your home. [0:13] I think he's coming to finish installing those light fixtures. [0:17] Okay. All right. So I know he's supposed to be here around 3, so is he coming early? [0:23] It was definitely Quinn that called around 1 o'clock. He might have finished his job up. [0:27] But let me give him a call, and I'll have him give you a call back. [0:31] Okay. Sounds good. Thank you. [0:32] All right. Thank you. My pleasure. [0:33] All right. Bye-bye. [0:34] Bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 1:06 PM ET From: Connor Stephenson (770-404-8573) Duration: 2m 12s [0:01] Hey, this is Connor. [0:03] Hey, Connor, this is Josiah with the crew. [0:06] How are you? [0:08] Hey, doing well. [0:08] How are you? [0:09] Doing good. [0:11] Did you get my voicemail? [0:13] I did. [0:14] Sorry. [0:14] Just missed your call. [0:16] Yeah, no problem. [0:17] Yes. [0:18] Jorge was out here, I don't know, maybe 30, 45 minutes ago and took a quick look and said [0:28] that he was going to, I believe he was going to follow up with you on Next Steps, but [0:32] just wanted to just connect with you quickly. [0:36] Sorry, I am in the van and you're on speaker. [0:45] Let me switch to my headset. [0:47] Can you hear me? [0:49] Yeah, I got you now. [0:51] You said Jorge was out there and took a look and he said he was going to follow up with [0:55] me? [0:56] Yes, I believe so. [0:58] Okay. [0:59] Okay, perfect. [1:00] I am sure he's probably going to be talking with his crew about what he needs to do and [1:10] then he'll give me a call and then I can relay. [1:19] My cousin David said he would look at it. [1:22] I sent him pictures and so he's going to be giving me his thoughts on it and then I can [1:33] connect y'all as well just to make sure if he feels like he can do it, then I shouldn't [1:40] want to connect you if he wasn't going to be able to do anything with it yet. [1:46] So, same with the Ripper stuff. [1:48] But once I hear back, I'll let you know what those next steps are for them and then get [1:55] you going from there. [1:57] Okay. [1:57] Sounds good. [1:58] Really appreciate it. [1:59] Thank you. [2:00] Absolutely, Connor. [2:01] Thanks for the call. [2:02] All right. [2:02] Talk to you soon. [2:03] All right. [2:04] Sounds good. [2:04] See ya.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 1:04 PM ET From: Mark (770-404-8573) Duration: 9m 23s [0:00] This is Mark. [0:02] Hi, Mark. It's Lori over at Acrue. How are you doing? [0:04] I'm good. How about you? [0:06] Doing good. Sorry about missing that call. [0:08] That's okay. [0:10] So I did get your message regarding the 80-gallon water heater, and unfortunately, the water heater is not something that is in the scope of work that we could do. [0:21] That would need to be a plumber, I believe. [0:24] Okay. Okay. [0:25] Okay. And so, but other than that, I did hear you say that you had several other things around that you would be interested in. [0:31] So do you want to call me back after you get the water heater taken care of, or did you want to, like, go ahead and put those things on the docket? [0:38] Well, I guess I can call you back on that, but I just wanted to kind of see what all y'all did do and what you didn't do. [0:44] So plumbing is not one of the things that you do. How about electrical stuff? Is that something? [0:49] Well, it's not entirely true to say we don't do any plumbing. We just don't do any kind of major things. [0:55] So, like, we can replace a toilet, replace a faucet, you know, help with, you know, a leak here or there, that kind of thing. [1:04] But the main thing, and then electrical, anything that's existing. [1:08] So if you think about anything that doesn't require a permit to be pulled is what we can do. [1:13] So we can replace light fixtures. We can troubleshoot certain things. [1:16] We can install other things. We can mount televisions. [1:20] We can even usually run the cords to be hidden for your television that we've mounted. [1:30] So a variety of things like that. [1:32] Cheap rock and things like that. [1:34] Drywall repair. Yes, drywall repair, pressure washing, wood rot replacement, you know, minor floor repairs, staining, painting. [1:47] Not the whole house, but, like, if you had some areas to touch up or one or two rooms, then we could look at that. [1:54] Okay. Okay. All right. [1:56] Well, that gives me a better idea because I didn't have anything really that told me much about you. [2:01] Somebody had recommended you and part of Chick-fil-A company or something. [2:07] I think I read some article somewhere or something. [2:10] The AJC did do an article about it. [2:12] Maybe that was it. Yeah. [2:13] Yeah. So, yeah. [2:15] So I was not, you know, wanted to check with you because, I mean, being a business, sometimes, you know, handyman is more for a house. [2:23] Right. Well, and we do help out churches. [2:25] We've done some things for churches and I've actually had salons and other businesses that we've actually talked to as well and have done work for recently. [2:34] So it's not just, I mean, we primarily advertise for homes, but, you know, church is God's home, right? [2:40] Right. So we do look at whatever types of handyman type items need to be done. [2:48] We do have a website called accruepros.com, A-C-R-E-W-P-R-O-S.com. [2:55] And that gives you another idea of all the things that we can do. [2:58] Okay. [2:59] And then it'll say even at the ends of each one of those sections and more because we didn't, like, make an exhaustive list because it's hard to tell what our exhaustive list is at this point. [3:09] I understand. [3:10] And so we're still feeling our way on some things, but there are just certain things that we know we can't do until we can. [3:17] But we'd like the feedback to know what the needs are so that we can eventually grow that direction. [3:24] Gotcha. [3:25] Well, let me ask you, you're speaking of homes. [3:30] What about, like, replace a window and maybe some part of a section of siding or something on a house? [3:37] Would you be that extensive or no? [3:39] If it's a small section of siding, like, not a whole side of the house, but, like, you know, repair? [3:45] Well, I have, like, on my house, I have a, it's not a true bay window, but it's very similar to one on the back side, which would be sort of like part of the dining area for the kitchen. [3:59] And it's got, like, a large glass window. [4:01] It doesn't open or anything. [4:03] It's just basically a double-paned glass. [4:05] But anyway, it's, the gas leaked out of it, so it needs to be replaced. [4:09] And then there's some wood rod in that wood, which is basically a, what they had originally used was, it was a plywood product. [4:20] Right. [4:20] So, I didn't know if you would do something like that or not. [4:24] Yeah. [4:24] Now, as far as the brick molding and seals and trim and any of those things, we can have wood rot. [4:31] And then even once you get in there, you know, you never know how far it's going to go. [4:35] Right. [4:35] Open it up. [4:36] But the sooner the better, of course, with wood rot. [4:38] But we do replace those types of things. [4:42] To replace the actual whole window, we would not do that. [4:45] We would refer you out to a window company. [4:49] Okay. [4:50] Okay. [4:51] All right. [4:51] Good deal. [4:52] All right. [4:53] Well, that helps a lot. [4:54] Okay. [4:55] So, yeah, because like I said, there's stuff that pop up from time to time. [4:59] And sometimes the guys here, you know, we have them do it. [5:03] But a lot of times it's, you know, they don't have time or it's going to be, you know, they can't, we don't know what kind of quality it's going to be sometimes. [5:12] That's exactly why we exist. [5:15] Yes, sir. [5:16] Okay. [5:17] Well, let me tell you a little bit about how our packages typically run, just so you have an idea on that as well. [5:22] Sure. [5:22] So, we typically charge just like for a half-day package or a whole-day package. [5:27] And that consists of either four hours, eight hours, respectively, of a professional handyman comes skilled for the needs that you have for the day. [5:36] We already have discussed in advance the scope of the work and we know what we're coming to do. [5:39] He shows up on time, looks good, smells good, and is professional in everything that he does. [5:45] And so, a half-day package runs $540 and a whole-day package runs $9.99. [5:51] Now, that doesn't include any extra materials or supplies that need to be used, but that does just grant the use of time for half-day or whole-day. [6:00] The worker. [6:00] The worker, exactly. [6:01] I got you. [6:02] Okay. [6:03] All right. [6:03] Well, that's, I like that. [6:05] Make it easy. [6:07] Yes, sir. [6:07] So, okay. [6:09] Well, I will definitely keep your name and number on hand for stuff as it comes about, you know, things come up. [6:19] I didn't have anything particular other than hot water right this minute, but like I said, there has been a number of things over the past four years that have popped up. [6:26] And it would have been great to have somebody come do that. [6:30] Do you do tile or flooring? [6:33] Sections that would be like come up and need to be put down or a tile? [6:38] Repairs. [6:39] Yes. [6:39] Yeah, like we have one where you had settling where a tile cracked, a couple of tiles cracked and stuff like that. [6:46] And do you have those tiles, extra tiles on hand? [6:49] That's a good question. [6:51] Because what I will warn you about is that a lot of times if it's been a while since that tile was laid, it may be difficult to find that exact tile. [6:59] There are places you can search for like odds and end tile that have been left. [7:05] Well, we had actually thought about like pulling up maybe a row. [7:09] I think there was one section where it had like two break and there's probably five tiles across that whole row. [7:15] It was just pull all five of those out and just do like a contrast tile. [7:19] There you go. [7:20] Like in a kid's bathroom. [7:21] So it would be okay. [7:23] Okay. [7:24] Right. [7:24] So you can do stuff like that. [7:26] I do believe that we can do something like that. [7:28] So we would just gather pictures from you, any other information at a time. [7:34] I can text you. [7:35] Let me give you the number that I've talked to you on now, the 770-404-8573. [7:42] That's our direct line that you can either call or text. [7:45] And when I, you know, when you're ready, you will send us photos. [7:48] That helps my estimation team give you a really good accurate estimate and everybody understands what they're coming to do and comes prepared for the job. [7:58] And so I would acknowledge receipt of those photos. [8:00] We'll talk, of course. [8:01] And then I'll forward everything over to the estimation team. [8:05] Okay. [8:06] Well, that makes it easy. [8:07] I like the fact that you can just take some pictures and send it to you and say, hey, can you do this? [8:11] And, you know, what kind of time frame? [8:14] Right. [8:15] Right. [8:16] Yeah, that makes it quick. [8:18] Awesome. [8:18] Well, we would love to help you out with anything at your home when you're ready to do that. [8:23] Of course, any other things at the church that you're ready to do. [8:26] I'm sorry that we can't do the water heater for you. [8:28] And I wish I had a referral for you down there, but I don't. [8:31] Well, I had some plumbers, but one of them was so extremely expensive. [8:37] It was, you know, I mean, I've done stuff like this before. [8:40] I'm like, wow, that's not that expensive a job. [8:42] Yeah, you know how it goes when they want to price it to the point where they didn't really want the work. [8:47] I kind of wondered that, yeah. [8:49] So anyway, that's where it's at. [8:53] But, I mean, we've got guys here that could do it. [8:55] It's just, you know, stuff like that. [8:57] I like to have somebody that's licensed and insured rather than people that, you know, come to church here because you never know what's going to happen. [9:05] That's true. [9:06] Very true. [9:07] Okay. [9:08] Well, Mark, we look forward to working with you. [9:10] And I hope you'll give us a call back when you're ready to shoot for the future projects. [9:14] We will do so. [9:15] Thank you, Laurie. [9:16] Thank you. [9:17] Have a great day. [9:18] You too. [9:19] Bye-bye.

📞 CALL — INBOUND Tue Aug 4, 2026 at 1:04 PM ET From: Connor Stephenson (678-710-5352) Duration: 40 seconds [0:01] Good afternoon. Thanks for calling a crew. This is Austin. [0:04] Hey, Austin. Josiah just left me a message. He was out of my house yesterday, and I just wanted to give him a quick call back, but I know everything kind of runs through this number here. [0:15] Yeah, it does. Okay, let me give him a call, and I'll have him call you right back. [0:21] Okay, yeah, I just missed a call from him, so. [0:23] Yeah, no worries. I got it. I'll have him call you right now. [0:26] Thank you. [0:26] Thanks, Connor. Bye.

📞 VOICEMAIL — INBOUND Tue Aug 4, 2026 at 1:01 PM ET From: Mark (770-328-3252) Duration: 2m 35s [0:00] Yes, this is Mark with Southwest Christian Church. [0:03] You had called me, and I was returning your call from this morning. [0:10] Lori had called me back and left a message. [0:14] What I'm looking to do is replace an 80-gallon electric water heater, [0:19] and I needed to know if you guys can do that type of work. [0:24] Either you guys can get the water heater, or we can get the water heater, [0:28] and y'all just do the plumbing in and everything. [0:31] I'm flexible in that respect. [0:36] We have knick-knack stuff here and there around the building [0:39] that we're looking at possibly doing also, [0:42] possibly a handrail down the north hallway, [0:46] which would be to help elderly people as they navigate from classroom to classroom, [0:53] stuff like that. [0:55] I don't know if you do stuff like that or not. [0:58] And we have different projects from time to time [1:01] that I don't know exactly what all you guys offer, [1:05] so I just wanted to talk with someone and find out. [1:09] I'm calling from my cell phone, which is the best way to reach me at 770-328-3252. [1:15] Thank you. [1:15] Thank you.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 1:00 PM ET From: Shane Ross (770-404-8573) Duration: 25 seconds [0:00] At the tone, please record your message.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 12:59 PM ET From: Connor Stephenson (770-404-8573) Duration: 55 seconds [0:00] not available at the tone please record your message when you have finished recording you [0:04] may hang up hey connor this is josiah with the crew i'm sorry i'm just uh getting around to [0:11] calling you back uh but i just wanted to let you know uh hey the roofer should be [0:19] getting to your house soon if he has not already showed up um i got a text earlier this morning [0:27] letting me know he'd be getting there between 12 and 1 so i'm not sure

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 12:52 PM ET From: Mary O'Hearn (770-404-8573) Duration: 1m 07s [0:07] Hello? [0:08] Hey, can I speak with Mary? [0:10] Yes. [0:11] Hey, Mary, this is Brian with the Crew Home Professionals. [0:13] How are you doing? [0:14] I'm okay. [0:15] How are you? [0:16] I'm trying to stay dry, but that's proving to be quite difficult this afternoon. [0:21] I guess it is. [0:23] Oh, my goodness. [0:24] I actually finished up my morning a little bit early. [0:27] I was going to see if it would be all right for me to go ahead and head in your direction. [0:31] Yeah, about how far? [0:34] Probably about 1.30 or so. [0:36] I mean, I need to wait until 2.00. [0:37] I know that was what we had discussed. [0:40] Yeah, 1.30, yeah, that'd be all right. [0:43] I need a few minutes. [0:47] Oh, yeah. [0:47] No, it'll be close to 1.30. [0:49] I'll see you then. [0:50] Okay, thanks. [0:50] Bye. [0:50] Thanks. [0:51] Bye-bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 12:36 PM ET From: Taylor Montes De Oca (770-404-8573) Duration: 8m 37s [0:01] hello hi is this taylor yes this is taylor so sorry this i was uh i think we got cut off and [0:09] i just wanted to give you a call right back and let you know that that's not normally what i do [0:13] but i just stepped away to my from my desk and didn't want to miss your call but i didn't want [0:17] to um do what have you so i know that you said your last name um was a little bit longer name [0:24] oh yeah montez de oca it's m-o-n-t-e-s space d-e space o-c-a okay m-o-t-e-s or f m-o-n-t-e-s [0:41] as in snake okay yes okay and then space or hyphen d-e and no hyphens just space okay yeah d-e space [0:52] o-d-o-c-a o-c-a and how did you say that monte monte de oca yep okay great and uh you did say that you [1:04] were in atlanta could i go to get a zip code three zero three two four great all right and while we're [1:14] here if i could just go to get your street address five seven eight callum road northeast got you [1:23] all right thank you taylor i appreciate your patience all right and so now i heard you say [1:29] that you wanted to hire henny man to come out and do some several things at your house [1:32] and so let me just tell you a little bit about how we work and then we can get into all of the [1:38] things that you need to make sure that they fall on our scope is that sound fair okay great how'd [1:44] you hear about us by the way you said you had heard about us um it was actually through work [1:49] someone had mentioned chick-fil-a subsidiary businesses okay and so do you work yeah uh we [1:57] have done work for them got you okay oh yeah well thank you so much yeah um so how we typically work [2:05] and it doesn't mean that everything falls into these two scopes but these happen to be our our main two [2:10] packages um we have half day and whole day services and half day gets you four hours and whole day eight [2:15] hours okay professional handyman to come out um we figure out what you need in advance we make sure [2:22] we send the right one so he's skilled smells good looks good shows up on time um and is insured and [2:28] there when he says he'll be uh trying to change the way the handyman are viewed in the uh industry [2:34] uh so a half day of service runs 540 dollars and a whole day is 999 does that sound um how does it [2:44] sound so far i'm sorry what was the cost it broke up i'm sorry it's 540 for a half day and 999 for a [2:52] whole day okay okay great and then so tell me a little bit about what you're looking to have done [2:58] um um let me pull up do you have a list also we love lists we have a list um [3:06] the uh master bedroom toilet whistles i think it's something to do with a um like seal okay [3:26] uh a pantry door came off it springs there is a towel rack that came out of the um drywall [3:37] um a couple of our air vents rattled and we can't seem to resolve it and finally um we're looking [3:48] into putting like an automated lock on our front door instead of a deadbolt okay and you want what [3:56] kind of a lock on the front door i'm sorry one of the like automated keypad locks got you and replace [4:04] deadbolt with auto lock great okay and all of those things do seem to be within our uh wheelhouse and [4:17] so what i would love to do um this phone number you've called me from 813-965-1644 [4:23] will that number actually accept text messages as well okay so what i will do with your permission [4:29] taylor is that when we hang up i'll send you over a text message just to make it a little easier [4:34] and if you wouldn't mind just sending me photos um one of the toilet i know that it sounds weird but we [4:40] just want to make sure that it's not anything special or different um the pantry door that came [4:45] off the springs the towel rack uh where it came out is it being reinstalled into ceramic tile drywall [4:52] okay it's drywall okay and so maybe a picture of the towel rack itself and where you need it to go [4:59] and then that being said with if the towel rack does not cover where it came off before [5:03] and there's holes do you want that drywall repaired as well okay and so something some folks don't think [5:12] about whenever they're looking at so possibly drywall repair all right and then um the vents are they [5:22] like vents in the wall ceiling floor like your ac vents is that what i'm feeling ac vents yeah right [5:29] and is it a tall ceiling no okay ceiling vents all right and so um just a photo of those vents so [5:41] that i can see kind of you can even come back from a wide view to let me see the whole room so we know [5:45] what or not to bring anything special to get up and um a picture of your deadbolt uh at the front door [5:51] that we'll be replacing and do you have an auto lock keypad already um oh we can purchase it we i [5:58] don't we didn't buy that automated keypad yet but we can have it for when they come right all right [6:03] yes ma'am if we swap the front door absolutely my husband yeah absolutely and what uh if you have [6:10] looked at one in the meantime that you think that that's what you're going to order if you could just [6:13] send us the link so we could make sure um that whomever we're sending is skilled in that as well [6:19] because it looks like they will be crossing over several trades and we do have handymen who can [6:25] cross over several trades um so we just want to match you up to the right um the right set to make [6:32] it good for for everybody right sounds good all right so i will text you you'll send me some pictures [6:37] i'll let you know i got the pictures you won't be left wondering and then i'll send those over to [6:41] our estimation team and they'll get back to you within one three business days and you'll have a chance [6:47] to review and approve the estimate and then uh ask any questions once the estimate has been approved [6:52] they put you on the schedule within a couple of days um and we're running about two weeks out right [6:57] now is that okay yep sounds great and awesome the estimate is is it like in addition to the half day [7:04] you quoted or is the repairs just basically does it take a half day or full day and you pay that [7:08] exactly that's more like that doesn't it doesn't include materials or supplies um there may be [7:15] you know any kind of thing like that but anything that we think we'll need to use we'll have [7:19] already estimated for you okay and since you're supplying um and you're always as the homeowner [7:25] welcome to source whatever materials that you think we might need but like drywall repair [7:29] maybe a small charge for um mud that gets used and i'm sure you don't want to buy like a whole thing [7:35] of mud so we typically would have stuff like that on the van um to be able to work with so [7:42] uh the only thing that might happen is semester bedroom toilet if it whistles and it's a matter of [7:47] the insides of the um toilet mechanism they may need to replace that if they do they can always run [7:55] out to the local um handyman store home depot or lowe's or even let you know what they need and and you [8:02] can run out yourself so we'll work on that um or if you'll send me a picture of the inside we can [8:07] have it on hand um just to in case it's needed okay great um i probably won't be able to do the [8:15] pictures until this afternoon or evening but i will get them over okay no no problem at your leisure [8:21] and then as soon as i get them i'll let you know but i'm going to send you a text over right now that [8:25] you can just respond to okay thank you so much thank you you're so welcome taylor you have a great day [8:30] you too bye

📞 CALL — INBOUND Tue Aug 4, 2026 at 12:34 PM ET From: 9134446848 (913-444-6848) Duration: 3m 36s [0:01] Good afternoon. Thanks for calling the crew. This is Austin. [0:05] Hi, Austin. Good afternoon. This is Asif from Majors Prairie Home Services. [0:10] We got your number from Google, and we need some help at our home in the zip code 30329. [0:18] Do you guys operate in that area? [0:22] I can double check for you. Give me just one second. You said 30329? [0:28] Yep. [0:36] We do service that area. [0:39] Okay. So the problem is with a water leak in a bathroom upstairs, which is causing ceiling damage. [0:47] So we need someone to go out there tomorrow and, you know, inspect the situation. [0:52] What is the cause of the leak and how bad the ceiling is, how it needs to be repaired. [1:00] And also we have two electrical outlets and a light switch which needs inspection as well in the same home. [1:09] So do you guys have anyone available that can be sent there tomorrow? [1:17] As of right now, we do not. [1:19] I know that some weather is coming in that could impact our jobs tomorrow. [1:24] Right. [1:25] So I can't make that determination right now. [1:28] I would know more this afternoon. [1:30] But typically we don't do sing-day or rush-day service. [1:34] No, no, no. [1:34] We don't need you to fix it on-site. [1:38] We just need you to inspect it. [1:40] Gotcha. [1:41] Okay. [1:41] Okay. [1:42] So what that would be for us would be an on-site service consultation. [1:47] It's a $75 charge for the visit. [1:49] And if you decided to move forward with any work, then we would credit that towards the final invoice. [1:55] Got it. [1:56] So for an estimate, you will need a $75, right? [2:01] Well, correct. [2:02] The estimate piece is free, but for the on-site visit and inspection, that would be $75. [2:10] Got it. [2:11] So do you have anyone tomorrow for this? [2:14] We do have availability tomorrow for a console, yes. [2:20] When can you guys make it? [2:24] It would potentially be, I mean, it looks like opening first thing in the morning at 8 a.m. [2:32] 8 a.m. [2:33] Okay. [2:34] All right. [2:34] Then I will, you know, talk to the resident and then tell them about your timing. [2:41] And if it is something they can entertain at that time, I will surely call you back and confirm a schedule for your visit tomorrow. [2:48] Is that fine? [2:49] Okay. [2:50] Yeah, that sounds great. [2:52] That would be great. [2:53] Okay. [2:53] Allow me some time to call you back. [2:55] All right? [2:56] Of course. [2:56] Yeah. [2:56] Whenever you get a moment, we'll be here. [2:59] Sure. [2:59] Thank you so much. [3:00] Thank you so much. [3:01] My pleasure. [3:01] Thank you. [3:03] Yeah. [3:03] Bye-bye.

📞 VOICEMAIL — INBOUND Tue Aug 4, 2026 at 12:33 PM ET From: Alexander (212-390-8965) Duration: 1m 27s [0:00] Hi there, this is Alexander calling to get an estimate for some home services. [0:07] If you could call me back at 212-390-8965, I would appreciate it. [0:12] Thank you.

📞 CALL — INBOUND Tue Aug 4, 2026 at 12:29 PM ET From: Taylor Montes De Oca (813-965-1644) Duration: 2m 01s [0:01] Thanks for calling the crew. [0:02] This is Lori. [0:03] How can I help you? [0:05] Hi, this is Taylor Montez DeOca. [0:08] I recently heard about y'all's services and would love to book a handyman to come do a few things in our house. [0:18] Okay, great. [0:20] Taylor, can I ask where in about the town do you live? [0:25] We're in Piedmont Heights. [0:27] Okay. [0:28] Right between like Midtown and Morningside. [0:32] Awesome. [0:33] Awesome. [0:34] That puts you squarely in our service area. [0:37] I'll tell you what, is there a way that I could give you a call back in just a few minutes? [0:40] I had actually stepped away from my computer and I answered you. [0:44] Yeah, of course. [0:45] That's totally fine. [0:51] Uh-oh. [0:51] Are you there? [0:56] Hello? [1:02] Hello?

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 12:11 PM ET From: Anon Cust 1601 (770-404-8573) Duration: 44 seconds [0:00] trying to reach is not available. At the tone, please record your message. When you have finished [0:05] recording, you may hang up. Hi, this is Lori with Accru Atlanta, and I was just calling to see if we [0:13] could assist you because I did see that we missed your call a couple days ago, and I wanted to just [0:18] reach out and see what maybe we could help you with your needs and answer any questions about our [0:23] handyman service. If you want to give me a call back at 770-404-8573, it'd be great. I'm also going to [0:32] reach out via text, and you can respond there as well. Thank you, and have a great day.

📞 CALL — INBOUND Tue Aug 4, 2026 at 11:49 AM ET From: Barb Griffey (770-956-9650) Duration: 4m 34s [0:00] Yes, I've never used your company, but I got your printout. [0:13] How does this work? [0:15] Does it, is it, do you pay by the hour or the job? [0:19] How does it work? [0:21] Well, we have two main packages typically, and they are half-day service or whole-day service. [0:27] And what that gets you as a handyman, ready to do whatever it is that you need, which has all been determined in advance. [0:34] We typically have a four-hour and eight-hour package in respective then. [0:39] And so the half-day service is $540, and the whole-day service is $999. [0:45] If you have just a very small job or something that's going to take like a couple of hours, they do have some at $290, but that is the minimum starting. [0:55] $290, okay. [0:56] Yeah, I've just got a mirror that fell off the wall, and it's quite heavy. [1:04] Right. [1:05] So then I should wait until I have enough to do a half a day. [1:12] Right, or at least the two-hour, I would imagine. [1:16] But even, and if it's really, really heavy, it might need more than one person, so it might be a half-day service that you would do two hours. [1:24] I think it would need two people. [1:27] Gotcha. [1:28] Okay. [1:28] Okay, because I'm going to need some weatherproofing also. [1:34] Okay. [1:34] So when I decide to do all this, then I would just call and say I need a half a day. [1:46] Sure. [1:47] You would do that, and we would actually just go ahead and get the information from you on what tasks you would like completed, [1:53] just so that we're all aware of what scope we're looking at, and that we send the right handyman out, someone with the right skills. [2:00] Okay. [2:00] So we want to be able to do the job when we get there. [2:03] And so, and then if there's a, is this phone number you're calling me from a good texting number as well? [2:09] No, I'm not near my cell phone, but I can give you that number. [2:15] Okay, great. [2:17] 404-376-1534. [2:23] Okay. [2:24] What I'll do when we hang up, if it's okay with you, is I'll just go ahead and shoot you over a little text to say, [2:29] hey, here's where you can send photos or any information. [2:32] So when you do get ready, you'll know where to send them, and we can then know what kind of job we're looking at. [2:38] Okay. [2:39] And get you an accurate estimate, and then you have the chance to review the estimate, approve it. [2:44] Once it's approved, we schedule the guys to come out and take care. [2:47] Okay, well, it sounds great. [2:50] All right. [2:50] I mean, I feel anything that Chick-fil-A is part of should be very good. [2:57] Yes, ma'am. [2:57] Can I give the, who do I have the pleasure of speaking with? [3:00] Oh, my name is Barb Griffies, and I live in Vinings. [3:06] Okay, great. [3:07] And I'm going to say, can you just give me that zip code for now? [3:11] Oh, sure. [3:13] 30339. [3:14] 30339. [3:15] That's wonderful. [3:17] All right, and Vinings, and then whenever you call back, we'll go ahead and get the rest of your address, [3:24] if that's okay with you. [3:25] Okay, great. [3:26] All right, and then, Barb, I'll shoot you over that text just so you have it convenient to respond to [3:32] when you're ready, or you can give me a call back at the same number that I'm going to text you from. [3:37] Okay. [3:38] It's our direct line. [3:39] Oh, okay. [3:40] Okay, great. [3:41] Well, thank you so much. [3:42] Thank you, Barb. [3:43] I look forward to hearing back from you. [3:44] Okay, great. [3:45] Thanks.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 11:49 AM ET From: Anon Cust 6196 (770-404-8573) Duration: 42 seconds [0:00] Hello? [0:01] Hi, this is Lori with Crew Home Professionals. [0:04] I was just giving a call back. [0:06] Looks like we missed a call from you yesterday, [0:08] and I just wanted to reach back out, see how we could assist you [0:11] or answer any questions. [0:15] What's the name of your company? [0:16] It's a Crew Home Professionals handyman service. [0:26] Okay, no longer needed? [0:28] No, ma'am. [0:29] All right. [0:29] Thank you. [0:30] Thank you.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 11:47 AM ET From: Anon Cust 8397 (770-404-8573) Duration: 59 seconds [0:00] I'll see if this person is available. [0:23] I'm sorry, this person is not available. [0:26] If you would like to leave an additional message, please reply after the tone. [0:31] Hi, Lori Klein with the Crew Home Professionals. [0:33] Just calling to check in. [0:35] Looks like we missed a call from you a few minutes ago, [0:37] and I was just calling back to see how we could assist or if I could answer any questions. [0:42] I'll go ahead and shoot you a text as well. [0:44] Reply there if that's more convenient or give me a call back at 770-404-8573. [0:51] Thank you so much, and have a great day.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 11:44 AM ET From: Anon Cust 4698 (770-404-8573) Duration: 1m 58s [0:48] Hi, this is Lori with the Crew Home Professionals. How are you doing today? [0:53] Doing great. How about you? [0:55] Doing pretty good. I just noticed that we missed a call from you yesterday, and I thought I would try to give a call back to see how we could help or if there was any questions I could answer. [1:04] And I just hate that we missed your call. [1:07] Yeah, my name is Cody, by the way. I'm with CEO Hero. [1:12] It was just going to be like a quick call, like 30 seconds. [1:14] Yes. Are you perhaps like the business owner? [1:20] Oh, yeah. No, he is not available right now. Can I take a message? [1:25] Well, basically, we are running a free local money leak check on a website like yours. [1:31] And we looked at your website and your Google profile yesterday, and we found like a couple of issues that it's almost certainly costing calls each month. [1:41] Nothing really crazy, and we just wanted to show it to you guys. [1:45] Got you. Yeah, I will pass this along to the owner and have him give you a call back. [1:51] Sure. [1:52] All right. Thank you. [1:52] Thank you.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 11:36 AM ET From: Anon Cust 7113 (770-404-8573) Duration: 25 seconds [0:02] hello yes sir i just talked to you about getting your granite cut uh or having a hole that is not [0:09] something that we are able to do but they did suggest that you call someone that does uh like [0:13] countertop installation or fabricating okay yes ma'am thank you all right thank you give us a call [0:18] in the future all right bye

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 11:33 AM ET From: Anon Cust 7113 (770-404-8573) Duration: 1m 37s [0:05] hello hello hi this is lori with the crew home professionals how are you doing today [0:11] i'm fine how are you doing good i just noticed i missed a call from you yesterday and i thought [0:16] i would return the call to see if there's how i could help or any questions that i could answer [0:21] oh oh i might call about some um granite being cut [0:26] i need some granite yeah granite cut for like a cabinet top or yeah put a sink in to put a [0:32] sink in the hole is there i'm going from an undermount to a top mount got you all right [0:38] well let me let me do this because that is um i'm i'm still kind of new and i haven't learned [0:44] everything that we can and can't do so i'd like to take down the information and just um get a [0:49] request for you and give you a call back would that be okay yes all right so do we cut a hole [0:55] the hole is there okay it needs to be it needs to be enlarged it needs to be enlarged okay so [1:04] basically do we cut granite or sink insulation needs enlarging all right can i go ahead and get your [1:23] number or your name sorry you just called me the number you just called me at okay i'll just call [1:29] you back okay yes ma'am thank you thank you

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 11:17 AM ET From: Steve Karasick (770-404-8573) Duration: 54 seconds [0:03] Hey, Mr. Steve, how are you doing today? Oh, maybe this is your voicemail. This is Dylan with the Crew Home Professionals. I was just calling to let you know that we're having just a couple scheduling issues today, and so our office team is working on a time to communicate with you so we can get back out there and finish well. [0:27] If you have any questions or concerns, please call us back, and we'll get right back with you. I do apologize that I won't be able to make it today, and so if you have any questions about when we get you back on the schedule, we are actively working on that now so we can come get the job finished up. Thank you, and I hope you have a great day, sir.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 11:11 AM ET From: Mark (770-404-8573) Duration: 51 seconds [0:00] Message for 770-328-3252. [0:06] Hi, this message is for Mark. [0:08] This is Lori with Accru Home Professionals. [0:11] And I was returning your call from yesterday regarding a water heater replacement at the [0:16] Southwest Christian Church, as well as maybe some other things that you had around that [0:21] we'd like to talk about. [0:22] Love to talk to you and get a better understanding of the rest of the scope of your job needs [0:29] and then also answer any questions that you may have. [0:32] If you would, please give me a call back at 770-404-8573. [0:42] Thank you so much. [0:43] I look forward to talking to you.

📞 CALL — INBOUND Tue Aug 4, 2026 at 11:06 AM ET From: Anon Cust 3201 (404-861-3201) Duration: 2m 01s [0:01] Do you all do things like renovating the bathroom, the whole thing, [0:13] or just kind of more fix-it type projects? [0:18] More fix-it type projects. [0:19] I don't believe that a whole bathroom renovation would be something that we would do. [0:23] We would be able to replace any existing faucets or toiletries or plumbing items. [0:30] But to rip out an entire bathroom, gut it, and then put it back together [0:35] is probably beyond the scope of what we would actually do at this present time. [0:40] Gotcha. Yeah, that makes sense. [0:42] Yeah, no, I have plumbing stuff, [0:46] but I think it makes sense to kind of put in a whole new shower and flooring and all of that. [0:53] That would be too much, right? [0:55] Just for fix-it things. [0:56] Let me just double-check really quick to make sure, [0:58] but I do believe that is outside the scope of what we typically do. [1:02] Yeah, it'd be like putting in a new bath and all the clothes and doing all the shower. [1:05] Oh, yeah, it'd be a whole bathroom remodel. [1:08] Yeah, maybe not the cabinets, but pretty much the shower, floor, everything. [1:14] Yeah, yeah. [1:14] That is probably beyond the scope of what we do at a handyman service level right now, [1:19] but hopefully in the future. [1:21] Yeah. [1:22] Okay, well, thank you. [1:23] I really appreciate it. [1:25] Not a problem. [1:25] I will call you all for other things. [1:27] Take care. [1:27] I appreciate it. [1:28] Bye-bye. [1:29] Bye-bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 10:45 AM ET From: Anon Cust0621 (770-404-8573) Duration: 45 seconds [0:00] 4-0-4-2-1-6-0-6-2-1 is not available. [0:09] At the tone, please record your message. [0:12] When you've finished recording, you may hang up or press 1 for more options. [0:17] Hi, it's Lori Klein with Accru Home Professionals. [0:20] Notice that we missed a call from you yesterday afternoon. [0:23] Just wanted to give you a call back to see how we could help or answer any questions you may have. [0:28] I'm also going to shoot you a text, and so feel free to respond via text or call me back at 770-404-8573. [0:37] And I look forward to talking to you. [0:38] Thanks so much, and have a great day.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 10:39 AM ET From: Anon Cust 1502 (770-404-8573) Duration: 1m 01s [0:00] I'll see if this person is available. I'm sorry, this person is not available. [0:26] If you would like to leave an additional message, please reply after the tone. [0:31] Hi, this is Lori Kline with Accru Home Professionals, and I just noticed we missed a call from you yesterday. [0:36] Wanted to reach back out to see if there's anything we could do, any questions I could answer, [0:41] and we just look forward to hearing back from you. [0:44] Give us a call back at 770-404-8573. [0:49] I'll also shoot you a text, and you can respond there as well. [0:53] Thank you so much, and have a great day.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 10:23 AM ET From: Charlotte DuPre (770-404-8573) Duration: 1m 24s [0:01] Hello? [0:02] Hey, Charlotte. This is Austin with the Crew Home Professionals. How are you doing today? [0:06] Good, thanks. [0:07] Good. I was just calling to see if you're available this afternoon. [0:10] We have had a slot open up for our team to return to see if we could help address those sticking doors for you. [0:18] About what time? [0:20] They're finishing up a job around lunchtime between 12 and 1, so they could probably be there between 2 and 3 if that works. [0:29] Actually, it doesn't. I'm sorry. I have some folks coming here at 2 today. [0:34] That's okay. Would Thursday work about the same time? [0:40] Let me get my book one second. After 3 would work? [1:01] Okay. I will get that set up for Thursday after 3. [1:07] Okay. That sounds good. [1:09] Okay. Thank you, ma'am. We'll send you a text message confirmation, and then we'll give you a call when we're on the way as well. [1:16] Okay. Great. Thank you. [1:17] My pleasure, Charlotte. Thank you. [1:18] Bye. [1:19] Bye-bye. [1:20] Bye-bye. [1:20] Bye-bye. [1:20] Bye-bye. [1:20] Bye-bye. [1:20] Bye-bye. [1:20] Bye-bye. [1:21] Bye-bye. [1:21] Bye-bye. [1:22] Bye-bye. [1:22] Bye-bye. [1:22] Bye-bye. [1:23] Bye-bye. [1:23] Bye-bye. [1:23] Bye-bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 10:15 AM ET From: (678) 534-7490 (770-404-8573) Duration: 58 seconds [0:00] real estate. For Karen Spaulding, press 2. For Myrtle Henry, press 3. For Mark Spaulding, [0:09] press 0. For after-hours emergency, dial 855-559-5525. [0:42] Welcome to our voicemail system. You have reached the mailbox of 0-2. At the tone, [0:48] please record your message. When you have finished recording, press pound or simply hang up.

📞 CALL — INBOUND Tue Aug 4, 2026 at 9:56 AM ET From: Anon Cust 7382 (470-418-7382) Duration: 3m 39s [0:00] Thanks for calling a crew. This is Lori. How can I help you? [0:04] Yes, I need somebody to give me an estimate on fixing my drywall. [0:10] What it is is a ceiling, and it's approximately 15 square feet. [0:16] Okay. And the ceiling is located in which room? [0:22] Hello? [0:23] Yes, ma'am. Can you hear me? [0:25] I can't hear you. [0:27] You can't hear me? Can you hear me now? [0:29] Barely. Hello? [0:31] Hello? I heard you flying a minute ago, but now I don't. [0:36] Huh. Can you hear me now? [0:38] Yeah. [0:39] Okay. I'm not sure what happened, but all right. [0:43] And so the drywall repair is on the ceiling. In which room is that located in? [0:50] Well, the water damage, and then the drywall came down. [0:55] There's a hole in my ceiling. [0:57] Gotcha. All right. In the kitchen, living room? [1:01] Bedroom? [1:01] It's the kitchen. [1:03] Okay. Got you. [1:07] And about 15 square feet. [1:09] Okay. And let me do this. [1:12] Could I get your zip code so I can make sure you're in our service area? [1:17] Three zero zero six two. [1:20] You are in our service area. [1:21] Yeah. That's awesome. [1:23] Thank you for that. [1:26] And could I go ahead and get your street address while we're here? [1:30] Pardon me? [1:32] Could I go ahead and get your street address while we're here? [1:35] My street address? [1:37] Yes, ma'am. [1:37] Yes. [1:39] First, give me a quote, and then I'll give you my street address. [1:42] Okay. Fair enough. [1:43] I need it done as soon as possible. [1:48] Right. We are scheduling about two weeks out. Is that too far out for you? [1:53] That would be acceptable as long as the price is. [1:58] Got you. [1:59] So, let me just go ahead and explain a little bit about how we do, what we do. [2:03] We have what we, our two main packages are called half day and whole day. [2:07] And so, depending on the amount of time that it would take. [2:10] Could you talk slower? [2:13] Yes, ma'am. [2:13] Go ahead. [2:14] Okay. [2:15] So, depending on the amount of time that it would take, we have what we call a half day package and a whole day package. [2:22] Our half day package runs $540, and our whole day package is $999. [2:26] Now, with drywall, it's going to be a little different because you do have to mud, and it has to dry, and then you have to come back for another coat. [2:34] And if all we're doing is the drywall repair, it may even be a multi-visit, meaning we would do two hours today and two hours tomorrow. [2:42] Wait, wait, wait, wait. You're wasting your time and my time. [2:46] Just give me a quote on 15 square feet for a kitchen ceiling. [2:53] Give me an estimate. That's all. [2:55] Just a ballpark figure. [2:57] What do you charge per square foot? [3:01] Ma'am, I don't have that information. [3:02] What I do is get all of the information together. [3:03] Then we're wasting time. [3:05] And I send that to them. [3:07] And I send that to them.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 9:13 AM ET From: 5128711091 (770-404-8573) Duration: 10m 57s [0:07] Hello, this is Tyler. [0:09] Hi, Tyler. My name is Lori. I'm with Accru Home Professionals. [0:12] And I thought that we missed a call from you, and I was just calling to follow up. [0:18] Yeah. I think I reached out. I've got a spot on my shower ceiling that, I guess, the little pipe that comes out where it connects to the shower head. [0:30] And it was, I guess, where they both connect, it was spewing some water out, and it caused some of, I guess, flaking and kind of nothing major, but definitely kind of like an eyesore in terms of, like, the ceiling. [0:44] It's about a one-square-foot spot kind of thing. [0:49] And it's just outside of my wheelhouse in terms of repair. [0:52] Gotcha. [0:53] I was just wondering if I might could maybe get an idea of what it might cost if you guys were to do it, if you wanted to do it. [1:00] Okay. Did we speak yesterday? [1:05] Sounds very familiar. [1:07] Yeah. I might have. [1:10] I do have a listing for you from yesterday. [1:13] Are you at 11261 Muset Circle Alpharetta? [1:17] Yeah. [1:18] That's right. [1:19] Okay. So it has been forwarded over to the – well, no, actually, it hasn't. [1:24] This is where I was going to call you. [1:26] Great. I'm so glad that we're talking. [1:28] So the phone number that I reached you at is a good number for you. [1:33] Let's see here. [1:34] That's right. [1:36] And, Tyler, could I get a last name for you? [1:39] It's Leard, L-E-A-R-D. [1:44] L-E-A-R-D. [1:46] All right. [1:48] And let me just put this property address in real quick. [1:55] Yesterday was a little crazy, so I apologize that I did not get back to you yesterday. [2:00] Oh, no worries. [2:01] I completely understand. [2:07] Great. [2:07] Okay. [2:08] Awesome. [2:09] So now what I wanted to just go over a couple things. [2:14] It says that you've got like a one-by-one spot and a photograph you had offered to send, [2:18] and so definitely would like to have a photograph. [2:20] The number I've called you on, is it able to receive text messages? [2:26] It is, yes. [2:27] Okay. [2:28] And so – okay, great. [2:29] So what I'll do, Tyler, send you a text after we hang up, [2:34] and you can just respond to that with the photos. [2:36] Are there any other items around your house that you would like? [2:39] You've got a honey-do list somewhere? [2:41] You know, it's funny. [2:44] There probably are. [2:46] I'm just not aware of anything, Major. [2:49] What – is there – do you guys kind of cover the gamut of things? [2:54] We do cover – yes, sir, absolutely. [2:58] And so the reason I ask is because we actually work in packages, [3:02] and so in order to make the most value for you and maximize our time [3:07] and our ability to schedule, we have a couple of main packages, [3:11] and they are typically half day and whole day. [3:15] There is a two-hour package if this is truly the only thing that you have going on, [3:21] and then I'm not even, you know, sure before I see the pictures [3:24] or before the team sees the pictures who are the experts that will make the estimate, [3:28] what kind of timeframe we're looking at for that. [3:31] But typically we have what's called the half day and the whole day, [3:34] like I was saying, and the half day is $540, and the whole day is $999. [3:40] And so for just a spot above the ceiling, [3:43] that's probably not value-driven for you at $540 to have a four-hour day, [3:50] unless that's what it is going to take. [3:53] But it sounds like it's just a matter of maybe, like you say, it's not wet. [3:57] It's just maybe made the paint flake. [4:01] Or do you think that it's actually damaged the drywall? [4:04] So it may just need, you know, a cleanup and, you know, sanding and repainting, [4:08] but that's not, you know, something that I can tell. [4:12] And it may not be something that can be determined [4:14] until they actually get there and see it too. [4:16] So pictures do say 1,000 words, but they also leave out 1,000 words. [4:21] I understand completely, yeah. [4:24] So sometimes their words are, you know, interpreted differently. [4:28] So there's always the opportunity, you know, when we get there, it could change. [4:32] If it does, of course, anything that changes would be discussed with you first [4:35] before anything was made of cost to you. [4:40] And so how does that sound so far? [4:42] That sounds great. [4:45] You know, it's funny, as you were talking about that, [4:46] I watch a lot of, like, car repair videos, and they always talk about, [4:49] well, I can't diagnose your car over the phone or over the, you know, [4:53] you've got to bring it in. [4:54] I've got to see it. [4:55] So it's kind of funny. [4:56] I know how that works, for sure. [4:59] Well, and when you're opening up things in a house, [5:01] sometimes it's just Pandora's box, you know. [5:04] You just don't know what you're getting into. [5:06] Now, it doesn't sound like a whole lot here, [5:08] and, of course, the pictures will tell a little bit of the story. [5:10] And I just, you know, want to make it aware that, like, you know, [5:13] we're not trying to say something that we don't know. [5:16] And as experts in the field, they definitely will tell you that sometimes, [5:20] you know, the in-person thing will reveal more than. [5:23] Is the showerhead fixed now? [5:26] Yes, I was able to do that. [5:28] Okay. [5:29] I just, when it comes to, like, drywall stuff, [5:32] I just feel like it seems to me like it's more of an art than a science. [5:36] And I just don't do well with art. [5:38] I do well with science. [5:41] I understand. [5:42] And so, yes, that is truly, it is truly an art. [5:45] I can do the first parts, but you don't want me doing the finished coat. [5:50] Right, right, exactly. [5:52] We're thinking of putting the house on the market, [5:53] so I just thought, you know, this is probably not a headache I need right now. [5:57] I'd rather just having a professional take a look at it. [6:00] Okay. [6:02] Well, and so what we typically do is you send me those photos. [6:06] We get you an estimate, one to three business days. [6:08] You have the time to review and approve the estimate. [6:11] And then once it's approved, we get you on the schedule. [6:14] So typically within a week or so after you first contact us, [6:17] as long as we're both prudent and getting back and forth with each other, [6:20] you could typically have an appointment within a week, [6:23] but we're now scheduling out about two weeks. [6:27] Okay, sure, sure. [6:29] You had mentioned, are there any other things? [6:31] There's a couple of things that they're so, like, random [6:35] and, like, not really major, [6:37] but I do, like, want to have, like, someone who is more knowledgeable than me [6:45] to maybe just verify that I'm okay. [6:47] But one of them is I replaced a smoke alarm about a year ago, [6:54] and I messed it up and ended up, like, cutting wires when I shouldn't have cut wires. [7:00] And so I kind of, you know, connected wires and used, like, [7:05] little connectors that you use. [7:07] And I am not an electrician and just thought maybe I'd have, like, [7:12] someone who's a little more knowledgeable about these things [7:15] and verify that I did this right. [7:17] Got it. [7:19] If that's something that, you know, you guys could do [7:22] or your folks could do, that would be, or maybe just, you know, [7:25] take a look at that or. [7:27] Right. [7:27] So there's a couple little things like that that I have that maybe I could, [7:31] you know, if that's something in your wheelhouse. [7:35] Absolutely. [7:36] Yeah, I do believe that that is possible, [7:38] that they could look at that and make sure that things are connected appropriately. [7:43] Right. [7:43] Anything that is existing, think of it like this. [7:47] If it's an existing light fixture, we can change that light fixture. [7:50] If it's an existing faucet or plumbing fixture, we can change those out. [7:54] But we're not going to run the new plumbing pipe or the new electrical from the box [7:59] in order to do anything because that does require permitting. [8:03] And so that's where we can help you with anything from hanging pictures to wood rot [8:09] to drywall repair to pressure washing to, like, the whole list of things. [8:15] And we kind of leave it open if you've ever looked at our website a little bit [8:18] and say, and more, because we get new requests every day of different things [8:22] that people would like us to do and some of those things we can do. [8:26] And so it's just hard to make an entire, complete, exhaustive list. [8:29] And everybody has different needs. [8:32] And so we are always open to, as well, trying to figure out how we can best serve our customers. [8:38] And so we just like to leave it open, leave the door open a little bit. [8:42] Now, if we can't do it and we have a referral for someone like that we know takes care of their customers, [8:48] we're happy to give you that referral, you know, and just make sure that you're taken care of. [8:54] But if we don't have a referral, we're happy to look up in your area [8:57] and find someone with some good reviews and assist you in that way as well. [9:02] Super. Great. Yeah, that's perfect. That's perfect. Yeah. [9:06] Okay. [9:06] Sounds great. [9:07] All right. So here's what I'd like to do is when we hang up, I'll send you over a text, [9:11] make it easy for you. [9:12] You can respond to me there with your photos of the shower ceiling and then just a photo of the smoke alarm. [9:19] You don't have to take it down or anything, but just the smoke alarm so we know what type it is. [9:23] That way I know I send the right person out to, or we send the right person out to make sure they're equipped [9:29] with what they need to be able to do it and skilled in that area. [9:33] And anything else that you think of, if you've got a couple of more things, [9:37] just go ahead and send those photos over, you know, TV mounting. [9:42] The list goes on. Have you been to our website yet? [9:45] I have not. No. [9:47] Okay. I think if you, I'll send you over the link for the website, you can check that out. [9:51] It might jog a couple of things and then you just, you know, [9:54] especially if you're looking to get your house on the market, [9:56] there may be some things that, you know, you just hadn't thought about and we'll get those all together. [10:01] Once I get your information, I'll let you know that I got it. [10:04] So you're not left wondering and I'll get it over to the team and the team will get you an estimate within one to three days. [10:10] How does that sound? [10:11] That sounds fantastic. [10:13] Okay. Great, Tyler. [10:14] Well, what I'm going to do is get this on over to you and you'll see a text in just a few minutes. [10:22] How does that sound? [10:22] How did you hear about Accrue, by the way? [10:25] I did some Google searches and just, you know, folks in my area that might, [10:30] this might be in their wheelhouse and that was, you know, saw the good reviews and thought, [10:36] okay, here we go. [10:37] Yeah, this is great. [10:39] Awesome. [10:39] Awesome. [10:40] All right. [10:40] Well, thank you, Tyler. [10:41] We'll get that right over to you in just a few minutes and we'll get this started for you. [10:46] Okay. [10:47] I greatly appreciate it. [10:49] Have a great day. [10:50] Okay. [10:50] You too. [10:51] Bye-bye. [10:51] Bye-bye. [10:51] Bye-bye. [10:52] Bye-bye. [10:53] Bye-bye. [10:54] Bye-bye. [10:54] Bye-bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 8:55 AM ET From: Tamra Ortgies-Young (770-404-8573) Duration: 1m 08s [0:00] this person is available. I'm sorry, this person is not available. If you would like to leave an [0:25] additional message, please reply after the tone. Camera, this is Lori Klum with Accrue Home [0:31] Professionals here in Atlanta. We received your request regarding some items you would like to [0:37] have repaired at your home, and I just wanted to call and clarify a couple of details and give [0:43] you an opportunity to ask any questions, and let me, you know, just connect with you and understand [0:49] the project better. So, if you would like to give me a call back at 770-404-8573, I would sure [0:56] appreciate it. I'm also going to shoot you a text right after this, and you can respond there as well [1:00] if that's more convenient for you. Thank you so much, and have a great day.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 8:05 AM ET From: Paula Reid (770-404-8573) Duration: 2m 27s [0:01] Hello. [0:02] Hey, Matthew and Paula? [0:04] Yeah. [0:05] Hey, good morning, Paula. [0:06] This is Brian with the Crew Home Professionals. [0:07] How are you this morning? [0:09] Hey, Brian. [0:10] I'm good, thanks. [0:11] Good. [0:12] Hey, FEMA 3 en route to your direction. [0:17] I thought you had messaged some. [0:19] Probably be one of the first ones there around 8.15 or so, [0:25] and Josiah and I are coming more from the north side. [0:28] It's probably going to be close to 8.30 before we get there with traffic. [0:32] So just wanted to give you a shout out. [0:34] And so are you the one that sent me the text this morning [0:40] about picking up the planners en route? [0:43] That was Austin. [0:45] We can, you know, we can handle that however you want to. [0:50] Is it close to 5 to your home? [0:53] Yeah, it's about six doors down. [0:55] Oh, okay. [0:56] It's kind of across the bigger street, but it's right down. [0:59] I mean, it's right down the street. [1:00] But I'm here right now, and I'm going to empty the planters out to the best of my ability. [1:08] Okay. [1:09] So that they're movable and, yeah. [1:16] So who's the first one here again? [1:18] I'm sorry, Austin? [1:19] No, Austin's our office manager. [1:22] It would be Pat. [1:22] Oh, Pat. [1:24] And who are you, Brian? [1:26] Brian, yes. [1:27] Pat and Brian, and then you've got another person with you, which is good. [1:32] That's right, yeah. [1:33] Yeah. [1:33] Okay, all right. [1:35] Once we get all set up and working on the other things, [1:39] then we can run down and pick those planners up with them. [1:43] Yeah. [1:44] Okay, very good. [1:45] Because I'm down here right now, but I will – will you let – [1:52] Oh, God, I've forgotten everybody's name now except for yours, Patrick. [1:54] That's okay. [1:55] It's all right. [1:55] A lot of names. [1:56] Would you let Patrick know that I'm down the street, [2:02] and I'll park on the street, and you guys can go in the driveway if that helps. [2:08] Okay. [2:08] Yeah, that sounds great. [2:10] Okay. [2:11] All right. [2:11] I'll let him know. [2:12] So just let him know I'm down the street. [2:14] Okay. [2:14] I'm not sure what he can do on his own except scope things out, but – [2:18] Yeah, no, that's fine. [2:19] We'll see you soon. [2:21] Okay, bye. [2:22] Bye. [2:22] Bye. [2:22] Bye. [2:22] Bye. [2:22] Bye. [2:22] Bye. [2:22] Bye. [2:23] Bye. [2:23] Bye. [2:23] Bye. [2:23] Bye. [2:23] Bye. [2:23] Bye. [2:23] Bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 8:01 AM ET From: Hardie Jackson (770-404-8573) Duration: 2m 06s [0:01] Hello? [0:02] Good morning. Is this Mr. Jackson? [0:04] Yeah. [0:06] Hi, this is Ray. I'm with your Atlanta Accru team. [0:10] Okay. [0:11] Just giving you a courtesy call to let you know that I'm en route to your home. [0:14] Traffic's been a bit challenging this morning, so it looks like I'm going to be about 840 on my arrival. [0:19] Wanted to make sure that that was still going to be okay with you. [0:23] Yeah. Yeah, that should be fine. [0:26] Are there any special instructions for parking the van once I... [0:33] No, I would just say, I'm trying to think, maybe if you come up the driveway, you'll see I've got a pickup truck, [0:47] silver pickup truck kind of straight ahead up the driveway in the back towards our garage. [0:53] If you just pull in next to that, I don't know how big a van you have or what you have, but... [0:59] It's a typical, I mean, they're basically called... [1:02] Like utility type van or... [1:04] Right. [1:04] Yeah. [1:06] Yeah, I think, I mean, my wife is in the first garage. [1:11] I think we should be fine if anything, you know, we can shuffle if she can't get out, but I would just pull right up next to my pickup truck on the right-hand side would be fine. [1:25] Okay. [1:25] And I'll be here. [1:28] I just plan to be here today, so, you know, I'll kind of point out everything to you, and I've kind of laid out any of the items you needed for installs and stuff. [1:42] So, it should be pretty straightforward, hopefully. [1:46] I will be able to let you know as quickly as possible, but we will see you soon. [1:57] Okay. [1:57] Sounds great. [1:58] Thanks for the call. [1:59] Thanks very much. [1:59] Bye-bye. [2:00] All right. [2:00] Bye. [2:00] Bye.

📞 CALL — OUTBOUND Tue Aug 4, 2026 at 8:01 AM ET From: Ernest Gibson (770-404-8573) Duration: 58 seconds [0:00] not available at the tone please record your message when you have finished recording you may [0:04] hang up good morning mr earnest this is aathan martin with the crew home professionals just [0:10] wanted to give you a heads up let you know that uh myself and quinn are headed your way we'll be [0:16] there between uh 8 30 and 8 40. if you have any questions or concerns please feel free to reach [0:23] back out to us thank you very much see you soon bye

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 4:38 PM ET From: Tiyawna Lilly (770-404-8573) Duration: 8m 10s [0:00] Hello? [0:02] Hey, can you speak with Tiana? [0:03] Yes, this is she. [0:05] Hey, Tiana, this is Brian with the crew. [0:06] How are you? [0:08] Hi, Brian. [0:08] I'm good. [0:09] How are you? [0:10] I apologize for not getting back to you on Friday. [0:13] This is quite an unexpected day for me. [0:17] I just got a little bit behind. [0:19] I understand. [0:20] Sorry you had a bad Friday. [0:22] It's okay. [0:23] It wasn't necessarily bad. [0:24] It was just very, very busy. [0:26] Just busy? [0:27] Yes, ma'am. [0:27] Very, very busy. [0:28] Okay, so I saw your messages, and the short answer is yes, absolutely. [0:35] So I didn't realize just I had already collected payment from you for the initial stuff. [0:40] I mean, I would have told them just to hold off until we get back to you for the other stuff. [0:46] But yes, so the biggest thing would be if we don't have to replace – so do you know what I mean when I say sheathing? [0:56] I mean, essentially, that plywood that you can see right behind the plate? [0:59] Yeah, so yes, when Josiah was here, he left his fan for drying, and honestly, he said we likely would not have to replace any of that because it didn't look damaged after he initially dried that area. [1:15] And then as I look at it now, I don't see any indication that it looks like molded or broken down as far as, like, the wood or anything like that. [1:29] So, like, the two-by-fours that are running parallel with the floor in between the vertical joists, do those seem like they're in okay condition? [1:42] Yeah, they're not – once they dried out, they just look like regular wood. [1:47] They're not, like, degraded at all. [1:50] Yeah, so we want – I mean, that'll make not only the labor, but obviously the materials will go down as well. [1:59] What I had messaged you about was really two different things, but we can circle back to that. [2:07] The first one was, like I said, I didn't realize you had already submitted payments. [2:12] I wanted to make sure we were on the same page that that was all going to be essentially new work. [2:17] And then number two being if – understanding what you wanted the finished product to look like from a painting perspective, because that's all obviously one big open area. [2:30] And what I intended to do, if you're going to be paying it out of pocket as opposed to an insurance, I wanted to start with just we'll paint, obviously, any of the new drywall we put in. [2:44] And we call it a paint-to-blend. [2:45] So, essentially, it's as far out, maybe a couple feet on each side of the repair to try and get it to blend. [2:51] And if you're going to go down the insurance route, then you may want to consider just painting the full wall on the back side of the house and on the TV side of the TV wall. [3:04] Well, my insurance, I've been communicating with them, and they're not covering much of anything. [3:09] Okay. [3:10] That's fine. [3:11] I have $1,000 deductible, and then they're paying basically $500. [3:16] So, I would prefer not to have to pay $3,000 out of pocket or $2,500 out of pocket. [3:23] If we add the $900, it'd still be over $3,000. [3:26] Sure. [3:29] But I also – [3:30] I also know that you have a – you got a nice home, and I don't want you to sit there and look at it every day and be like, oh, gosh, I wish they would have just painted – you know, because we're talking like another couple hours to finish – to paint like the full wall. [3:44] I just want to know, like, how much would – how much would that cost me, Brian? [3:49] Yeah. [3:50] As opposed to – [3:51] Because I'm saying the bulk of it's out of pocket. [3:54] Right. [3:55] Okay. [3:57] Well, I would say it all – if we're confident that the sheathing and those sill plates don't need to get replaced, it's – I think before that was in there, it was still going to essentially be two days of – [4:14] labor, right? [4:16] Mm-hmm. [4:17] So, I think we can still – excuse me. [4:20] Did you hear that? [4:22] Sorry. [4:22] I'm going to jump into my office. [4:26] So, let me just resend it to you with the removing the sheathing and the sill plates. [4:35] Okay. [4:35] And then, I mean, the paint itself is not a – obviously, the materials is not going to be a big cost. [4:44] But we're only talking probably one to two hours additional to paint the full walls as opposed to only painting the repairs. [4:54] You know what I'm saying? [4:55] I just think you're going to be happier with the end product, and I don't want you sitting there looking at it and thinking, every time I see this, I think of a crew. [5:03] Yeah, I want it done so that it looks seamless and it doesn't look like there is work done. [5:11] It doesn't look like a repair. [5:12] That's what – [5:13] Yeah. [5:13] And my guys are starting to educate me a lot about – early on, when we were putting these estimates together, we thought that's what the customer would want was trying to keep the cost down. [5:25] And then, it's like, but it just doesn't look good. [5:28] And they take a lot of pride in their work, too. [5:31] And they're like, we don't want to walk out of there and it looked like it was a repair done. [5:35] We want to look like we were never there. [5:38] Yeah. [5:39] Okay. [5:40] Sounds good. [5:41] Well, let me update that this evening for you. [5:46] We'll remove – I originally had wrote it with – I don't know if I left some of the wording in there. [5:52] I was like, option one was no sheathing in seal plates. [5:56] And then Josiah was like, well, I'll just go with that one because we don't know. [6:00] So, I should have just sent both of them to you because that would probably have made it more clear to you. [6:03] But, yeah, I'll do that. [6:06] And then I'm sorry to hear that insurance hasn't been very helpful. [6:09] That's just – [6:10] Yeah. [6:11] It's kind of a drag. [6:12] It's like, why do you pay – [6:13] That's the name of the game, I guess. [6:15] I know. [6:15] It's like you pay all that money and then what good are they when you actually – [6:19] Yeah. [6:20] Okay. [6:21] But I decided not to be frustrated because what can I do at this point? [6:25] Well, and then, you know, the other thing is just your premium not going up as well. [6:32] If you're only getting $500 for it, that's kind of a scam. [6:37] But, well, let me get that over to you and that way we can try and get you on the schedule so that it's done. [6:44] I know you're probably tired of staring at whatever that looks like. [6:48] I just – I was mortified when he started sending me those pictures. [6:52] I was like, oh, no. [6:53] So, no, I had to tell you. [6:56] Messiah did tell me, like, it would probably be a week of nothing based on, like, other work. [7:04] So, I anticipated that work would be done this week, probably at the latest. [7:10] So, we're still on track as far as, like, what I'm understanding. [7:12] But before I approve anything, I'd like to, like, just know the cost and see if it changes. [7:19] Absolutely. [7:19] Let me update that to remove those. [7:22] We'll paint the full walls. [7:24] I think we still get it done in two Labor Days. [7:26] It just was – it's going to go – probably cut it down by, you know, $500 on labor and at least probably $200 down on materials. [7:36] So, I'll resend that. [7:38] And then we can – I would like to try and do it two consecutive days if that works for you just so we can be in and out. [7:49] Awesome. [7:50] Well, thank you. [7:51] And I apologize for taking us so long to get back to you, but I'll send that to you tonight. [7:55] No problem. [7:55] Thank you, Brian. [7:56] We'll be in touch. [7:57] And you have a good day. [7:58] You do the same. [7:58] Thank you. [7:59] Thank you. [7:59] Bye. [8:00] Bye-bye. [8:00] Bye-bye. [8:02] Bye-bye. [8:02] Bye-bye. [8:03] Bye-bye. [8:04] Bye-bye. [8:05] Bye-bye. [8:06] Bye-bye. [8:07] Bye-bye. [8:08] Bye-bye. [8:09] Bye-bye. [8:10] Bye-bye. [8:11] Bye-bye. [8:12] Bye-bye. [8:13] Bye-bye. [8:14] Bye-bye. [8:15] Bye-bye. [8:16] Bye-bye. [8:17] Bye-bye. [8:18] Bye-bye. [8:19] Bye-bye. [8:20] Bye-bye. [8:21] Bye-bye. [8:22] Bye-bye. [8:23] Bye-bye. [8:24] Bye-bye. [8:25] Bye-bye. [8:26] Bye-bye. [8:27] Bye-bye.

📞 CALL — INBOUND Mon Aug 3, 2026 at 4:30 PM ET From: No Words (678-485-0940) Duration: 2m 33s [0:01] Oh, this is Lori. How can I help you? [0:05] Yes. You remove air conditioning units. [0:13] You mean whole house units? [0:17] Air conditioning units. Central air conditioning units in a condo. [0:22] You mean to remove it from the condo and take it off? [0:28] Yes. [0:29] Yes. No, ma'am. That is not something that we would be doing. [0:32] What do handyman services of your company do? [0:38] Okay. Well, I mean, I can invite you to take a look at our website. [0:42] We do everything from hang pictures, drywall repair, wood watt repair, [0:46] red to stripping, install lights, plumbing fixtures, [0:53] just a variety of things around the house. [0:56] But an air conditioning unit, you would probably need to talk with an AC company for. [1:03] This is not to replace an AC company. [1:06] This is not to replace an AC unit where technicals of an AC unit is needed. [1:14] All I need is to remove an AC air conditioning unit, [1:21] which is remove scrap metal attached to a wall. [1:25] Yes, ma'am. [1:27] And so probably, more likely, you would need junk removal? [1:31] That is not it. [1:37] This needs to be dismounted from its installed place. [1:42] So if a handyman cannot handle the contents of a home, [1:49] how is that a handyman service? [1:52] So your service is a fake-ass business, [1:56] which will be reported and then sued.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 4:12 PM ET From: Kathleen Williams (770-404-8573) Duration: 10 seconds [0:00] singing. Okay.

📞 CALL — INBOUND Mon Aug 3, 2026 at 4:01 PM ET From: Maggie Grund (732-258-3757) Duration: 6m 25s [0:00] Thanks for calling the crew. This is Lori. How could I help you? [0:04] Hey, Lori. This is Maggie Grun. I think I actually just missed your phone call, but how are you? [0:08] I'm doing all right yourself. Thanks for asking. [0:11] Yeah, I'm doing well as well. Happy Monday and back to school, first day of school with all the things. [0:18] Right. It has been one of those Mondays for sure. [0:21] It certainly has been. [0:24] I just looked up and saw it's 4 o'clock and went, whoa. [0:27] So I feel that so much. And I also have a, I'm working from home. [0:31] We didn't have a toddler having a little bit of a meltdown in the background. [0:34] So sorry if you hear any of that, but we're rolling with it. [0:40] Because it looks like you had written in and let me see, I believe this was the NSYNC cenerator. [0:48] Yes. Yep. That's correct. So our NSYNC cenerator is broken. [0:53] We have a temporary solve, but I since purchased a new part. [0:57] And admittedly, I'm not very handy, but my father-in-law was like, I think you just need someone who can install it for you. [1:04] And obviously, I can send a link to the specific part I'm referring to if that would be helpful as well. [1:09] That would exactly, that was exactly where I was going. [1:11] You read my line. [1:13] And so if you would, I just, I think I just texted you as well. [1:17] Yeah. [1:17] And so if you want to just send it to me and let me, is there, is your phone number 732-258-3757? [1:24] Yes, that's it. That is perfect. [1:26] Let me send you this link. [1:29] I'll just text you right back. [1:31] All right. And then additionally, if you don't mind, that same place that you're going to be sending, if you're sending the link, send it to, I don't know if you're sending it to 770-404-8573. [1:43] That's our direct line. [1:45] Okay. Perfect. [1:49] That'll get you out of the Google lead forms that'll have to go back and forth, so we'll be more direct. [1:54] Oh, okay. Let me know if that went through. [1:59] Okay. [2:00] It did. [2:01] Okay. Perfect. [2:03] Great. [2:03] So that is the new part that I purchased, and we'd just love for it to be installed under our sink. [2:09] Okay. And so if I, speaking of which, if you wouldn't mind just sending me a picture of underneath your sink, just so that I can show the technician what he's going to be working with, and he can come prepared for whatever. [2:23] Yeah, sure. [2:23] And so just, I try to give them as much of the experience of being at your house as I can without actually showing up, so that we can be accurate and everybody has an understanding of what needs to be done. [2:34] And so with that information, I'll get your other one. I'll let you know I got your photo after we hang up, and then I'll forward all that over to the estimation team. [2:42] They'll be back in touch with you within one, three days. [2:45] Okay. [2:46] And you review and approve. Once you approve, we get you on the schedule. [2:50] Okay. That sounds perfect. Y'all let me go ahead and send you a picture. [2:56] Okay. Now, I wanted to ask, do you have any other handyman jobs you've got going on around the house, like a tunny-do list somewhere? [3:04] I always do. [3:06] Okay. Let me explain a little bit about our packages. I don't think I actually did that yet. I just assumed you were just going to go with it. [3:16] So we have two packages that are our main packages. One is a half day, and one is a whole day. [3:20] And the half day package runs 540, and the whole day is 999. But now we do have some two-hour projects, which this might fall under. [3:31] And if we do, that is a $290 fee. And so as long as we're good with all of that, that means we still move forward, and everything I said is still true. [3:40] Okay, great. That's amazing. Well, it's funny. I'm sure I always have things around the house that are on our tunny-do list. [3:48] I have to hear about a crew. [3:52] Do what? [3:52] Oh, let's see. I work at the support center, and I'm like, I don't know how I haven't taken full advantage of this remarkable service yet. [4:01] And admittedly, I've kind of been dragging my heels on just getting some things done around the house. [4:06] But my father-in-law was here this past weekend, and he is very helpful, but he was like, okay, there's certain things that, like, y'all need a handyman to do. [4:13] And I was like, totally. I also have, and I can send a picture of this as well. [4:22] This is still the best way to text you, right, the pictures? [4:27] Okay, my other one, this is kind of random, but in my son's room, we used to have a mobile, like a, he's now a toddler, but obviously when he was a baby, we had one of those mobiles. [4:38] And so you'll see the remnants on the wall where it probably needs to be, like, spackled and maybe painted over. [4:47] So I just sent a picture of that. [4:49] Okay. [4:52] That's exactly what we do. There you go. That's awesome. [4:55] Okay. Great. [4:56] All right. Can I go ahead and get a street address from you while I have you on the phone? [4:59] Yes. Is it okay if I type it out? Because it's kind of a long one. [5:02] Yes, that's absolutely fine, too, and I'll just call it in a while. [5:06] Perfect. And sorry if I'm panting. We're in a townhouse, so a lot of stairs. [5:12] I get it. I get it. [5:14] It's quite all right. [5:15] But if I don't get my workout. [5:18] Hey, you've got a toddler. That's your workout. [5:21] That's true. And I have an eight-month-old baby, but she's not walking yet, so obviously she stays. [5:26] Right, so there's your weight and then your workout. [5:30] Yeah, I know you are definitely running around. [5:33] So I've got both of your photos, and then I have your address over. [5:37] So we've gotten everything. [5:39] I will put all this information together, forward it over to the team, and you'll hear something probably midweek. [5:43] Okay? [5:44] Amazing. Thank you so much, Lori. I really appreciate it. [5:46] Not a problem, Maggie. My pleasure. [5:49] Have a great day. Take care. [5:50] You too.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 3:55 PM ET From: 4092174375 (770-404-8573) Duration: 1m 15s [0:24] Your call has been forwarded to voicemail. [0:27] The person you're trying to reach is not available. [0:29] At the tone, please record your message. [0:32] When you have finished recording, you may hang up. [0:36] Hi, thanks. [0:36] This is Lori with a crew, Home Professionals, [0:39] and I was just responding to a request we had received over the weekend [0:42] for some home services that you were looking to have done, [0:47] and I just wanted to follow up, see if I could answer some questions. [0:50] It looked like it was a SNAP mailbox post, [0:52] and just wanted to check back in with you and see what we could do to help. [0:57] If you would please give me a call back at 770-404-8573. [1:02] I'm also going to text you as soon as we hang up, [1:05] and you can respond there if that's more convenient. [1:08] Thank you so much, and I look forward to talking with you.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 3:51 PM ET From: Scott Derring (770-404-8573) Duration: 8m 04s [0:02] Hey, Scott, this is Austin with the crew. [0:05] How are you doing today? [0:06] Hey, Austin. [0:07] Good, buddy. [0:08] How are you? [0:08] I'm doing very well, thank you. [0:10] I am just calling. [0:11] We're trying to finalize our details for this week and just want to connect with you briefly [0:16] to understand the plan so that we can get everything set up and ready to take care of Mr. Richard [0:22] at Bain & Company. [0:24] Okay. [0:26] Sounds good. [0:28] Go ahead. [0:30] No, go ahead. [0:31] Yeah, so I was just really looking to understand, I guess, what's the full scope? [0:36] You guys, are you installing new light fixtures? [0:39] Are you replacing fixtures? [0:41] Are you running wiring? [0:42] What's the plan on your guys' name? [0:45] So have you seen these fixtures? [0:47] They're little small fixtures. [0:49] They're little like square LED fixtures. [0:52] Yeah, yes, sir. [0:54] And so we're, some of them are going to be replacing ballast and some are the whole fixture. [1:03] We don't really know until we get in there, but he's got the material to do it. [1:09] So, you know, he's going to have to be able to get his hands up in there to replace everything. [1:14] So it's my understanding from Dustin before he left that y'all were going to come in and cut, you know, [1:31] put back the sheetrock and the drywall and paint it. [1:34] I guess a couple of questions I have. [1:38] One is, I guess that's just an assumption that Dustin has made because I don't think we've ever connected with Dustin to talk about that. [1:46] But I guess a follow-up question is that, is that normal that you guys have another crew cut holes before you make repairs? [1:53] Yeah, we don't typically cut sheetrock. [1:58] Okay. [1:58] And how many, how many fixtures are there if you had to? [2:02] I want to say there's 20 to 25, but I'm not sure. [2:06] Like I said, I'm filling in for him, so I'm not really sure. [2:09] Yeah, I understand. [2:09] I know, I know it's tough to play catch up and you kind of start in the middle. [2:14] So, you know, we want to, we want to make, make everything easy for everybody. [2:18] Right. [2:18] Um, so, I mean, I guess like what's, what's hard. [2:22] Um, I mean, typically when we've worked with electric contractors in the past, uh, you know, the electric, the electrician will make the cut and then we'll, we'll pass and repair. [2:31] Uh, and so if, if that's something that we need to do, um, I want to make sure that we're, we're able to commit to that or confirm that. [2:38] But like, are y'all, are y'all going to be marking the place that we're cutting? [2:44] Um, I mean, I, I imagine it's not super obvious. [2:47] Um, is it cutting around the fixture or cutting enough just for him to be able to access? [2:53] Yeah, you're cutting just enough for him to be able to access, to get his hands in there to do what he's got to do. [3:00] And he could, you know, he'll be there. [3:02] He'll be on site. [3:03] He can tell you how much he needs cut. [3:07] And you just, you'll just have one, one technician there? [3:10] Yeah. [3:14] Okay. [3:15] Um. [3:15] And then, you know, once, once you get the cover open, y'all just come in behind him and that way you're, you're not standing around waiting. [3:26] You're still working. [3:27] Right. [3:27] That's, that's definitely what we want to protect against is not, um, not, you know, paying, paying people to be idle kind of thing. [3:35] Um, I talked with Mr. Richard this week, uh, and I think our understanding, we, we were not planning to be there, um, on Thursday and Friday. [3:43] Uh, we, we might've worked something out, but we were really going to do the repairs post, um, post you guys coming in and taking care of the fixtures. [3:51] Um, so, uh, I know that, that this is a big project for Mr. Richard. [3:55] So we're trying to make everything easy for everybody, you know, and trying to take a little bit of the weight of the coordination efforts. [4:02] Um, but just want to, uh, do my part and make sure that I understand, um, everything that's going to be going on. [4:08] So 20 to 25 fixtures, you're replacing the ballast on some of these lights are, so the fixtures that are getting replaced, are, are they, is it because they're inoperable? [4:18] They're not working? [4:19] Yes, they're not working. [4:21] Okay. [4:21] That's correct. [4:21] Okay. [4:22] Yes, sir. [4:23] Gotcha. [4:23] Um, and yeah, you won't, you won't know the diagnosis until you actually get to get hands-on, test the fixture, test the ballast, that sort of thing. [4:31] Um, okay. [4:34] Um, do you have any questions for me? [4:39] I do not. [4:41] Can y'all be there Thursday to do this? [4:44] Or, I mean, I'm, I'm, I'm assuming this is going to increase your scope and you'll have to give him a new quote, but. [4:52] Well, yeah, that's, that's, that's what we're working through. [4:54] Um, and so I, we're, we're definitely looking at it. [4:58] I'll, I'll be able to know for certain tomorrow once we put the final plan together and I can, I can plan to give you a call back if that's helpful, just to make sure that we are, um, all ready to go. [5:08] Hopefully that'll give you a little more peace again, since you came in kind of in the middle. [5:11] And, uh, I mean, to be fair, Scott, you and I are the only people that have talked and ever talked with Dustin. [5:16] So we're, we're starting, uh, not, maybe not ground one, ground two or three or 26, whatever floor they're on. [5:22] We're, we're starting all together. [5:24] Um, so I, I, I definitely don't, don't want to be a bother, but just making sure that we've got everything, um, set up and all our questions answered so that we can all, we can all knock it out of the park this week. [5:35] Okay. [5:35] That's, that's awesome. [5:37] Yeah. [5:37] And my, my, my technician's one of our better guys. [5:40] So he's, he's pretty quick at doing this. [5:42] So, you know, I'm, I'm guessing probably taking about 30 minutes of fixture. [5:46] Okay. [5:47] Okay. [5:48] If that helps you. [5:49] That's good to know. [5:50] And then, I mean, this is just out of my curiosity. [5:52] Did y'all source this equipment or is that something that they have, they have purchased and you guys are just doing the install? [5:58] No, we, we sourced it. [6:00] Okay. [6:01] Dustin ordered the material. [6:02] It was my understanding. [6:03] And, you know, we've had this in for like six months or so, and then we got out there and realized that, you know, there wasn't any room to work. [6:12] So we've kind of regrouped since then. [6:14] It's my understanding. [6:16] And now, so we're back, we're back again. [6:19] Yeah. [6:19] On plan B. [6:21] On plan B. [6:21] I hear that. [6:22] I hear that. [6:23] Well, at least you're resourceful and figuring it out. [6:25] So, uh, well, thank you. [6:27] Thank you for that information. [6:28] Um, I, like I said, I'll, I'll, I'll connect with the team later this evening and tomorrow and we'll get everything together. [6:33] And, uh, I, if, if it makes sense to give you a call back, just to make sure that we're, we're all set up and ready to go. [6:39] I'm happy, happy to do that. [6:40] Um, otherwise we'll, uh, I'll plan, I'll plan to give you a call either way, uh, especially to come from. [6:45] Yeah, call me either way. [6:46] You don't let me know. [6:49] What, let me, let me, let me give the, uh, the, I guess the, uh, Armageddon scenario here. [6:55] If, if the chance that we're not able to be there Thursday, um, do you have a backup plan or what, how would that impact things on your side? [7:04] I don't have a backup Thursday and Friday. [7:09] I mean, I, we can reschedule if that's what we got to do. [7:14] Okay. [7:15] Okay. [7:15] Yeah. [7:16] I mean, I, I see what I know they're supposedly they're, they're closed Thursday and Friday. [7:20] Nobody's going to be in the office. [7:22] Right. [7:25] Okay. [7:26] Okay. [7:26] Well, that's helpful to know. [7:27] Well, thank you again, Scott. [7:29] Um, uh, look forward to working with you guys and we'll get everything set up. [7:32] And, uh, I was planning to give you a call today or Wednesday, uh, to make sure that we're ready to go. [7:37] Okay. [7:38] But thank you. [7:39] My pleasure. [7:39] Yes, sir. [7:40] You have a good day. [7:41] Have a good day. [7:42] Bye.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 3:43 PM ET From: Maggie Grund (770-404-8573) Duration: 1m 20s [0:00] person you're trying to reach is not available. At the tone, please record your message. When you [0:05] have finished recording, you may hang up. Hi, this message is for Maggie. This is Lori with [0:13] Accrued Home Professionals, and I was just calling in response to the request we received today. [0:18] I'm looking to install a new Insyncrator AR switch, and I just wanted to get some additional [0:25] details to clarify and also give you an opportunity to ask questions and have us all get on the same [0:31] page regarding your project. So if you please give me a call back at 770-404-8573, I sure would [0:39] appreciate it. Otherwise, I'm going to also chat you right after this, and you can respond there as [0:44] well, whatever's more convenient for you. Thank you, and have a great day.

📞 VOICEMAIL — INBOUND Mon Aug 3, 2026 at 3:43 PM ET From: Mark (770-328-3252) Duration: 1m 58s [0:00] So, yes, my name is Mark with Southwest Christian Church. [0:03] We're at 3836 Highway 29 North in Noonan, Georgia, 30263 – I'm sorry, 30265. [0:13] I'm looking for someone that could work with us on possibly replacing an 80-gallon electric water heater [0:19] and possibly other things around the building. [0:24] I didn't know if you all did just homes or if you did businesses and homes. [0:28] You can reach me at my cell phone, which is 770-328-3252. [0:35] Thank you very much.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 3:19 PM ET From: Ami Mathur (770-404-8573) Duration: 6m 16s [0:03] Hello. Hi, is this Ami Mathur? Yeah, speaking. Oh, great. I always give it a shot. Sometimes I, [0:13] you know, if I feel I'm going to do really, really bad, I won't. But this is Lori with the crew. I [0:18] was calling in regards to your service request that you sent about a glass shower door. Yeah, [0:23] perfect. Thanks for calling back so quick. No problem. No problem. Could I do a couple things [0:30] first? Let's go ahead and verify your zip code is in our service area. Yep, sure. It's 30030. [0:38] I believe that that is. But let me just check the list, make sure before I speak out of terms. [0:43] It absolutely is. I always feel like people, I'm telling people they won the lottery because [0:47] you're in our service area. Okay, do you want to go ahead and give me a street address while we're [0:53] here? Sure, it's 156 Madeira, M-A-E-E-I-R-I-S. Okay, Decatur? Yep, that's right. Sorry. [1:06] Awesome. You came right up. Awesome. All right. And this number that I'm talking with you on 919-244-4705, [1:15] is that your mobile and preferred number? Yes, please. Okay, awesome. Okay. How did you hear [1:23] about Accru? We have a friend who is a lawyer at Chick-fil-A and she told us about it. Oh, wow. [1:31] Great. Well, you can't go wrong with that, huh? Right, exactly. Great. Well, let me tell you a [1:38] little bit about how we work. I'm not sure if you were aware, but typically we have what's called a [1:41] half-day package or a whole-day package. I noticed that it looks like the broken glass has been [1:47] removed already and you just need the whole frame and the other panel to be removed. Do you want to [1:52] have something reinstalled as well? We'll probably just do a shower curtain at that point, like a shower [1:57] rod. Gotcha. So, the only thing you need is for somebody to come in and remove this shower curtain, [2:03] the shower container. Now, that will have holes in the walls. Do you want those like siliconed up and [2:11] big? Yes, please. Okay. And so, let me just put that on here and frame, then seal. [2:28] So, it won't do you any good if you take that off and just put a curtain up and then you get [2:32] everything wet behind there, right? Exactly. I was like, no, want it to, [2:35] unlike that frame never existed, so. Right. And so, all right. Well, that doesn't sound like a [2:41] extra-large project, but it is something that we would be able to do. Is there anything else that [2:50] you have on your hunting-do list you'd like to just go ahead and throw in while we're there? [2:53] You know what? I wish we would. We had Plunky, but we did it all before we heard about you, so. [2:58] Oh, no. I think it's left for now, so we just moved, and so we have like a laundry list thing. [3:03] Oh, okay. Well, great. Well, we'll go ahead and go with this. Let me see here. Were you able to send [3:09] me photos? I sent you a photo. I've got a video that's probably better, but I couldn't find a way [3:17] to upload the video, but I can take a bunch more photos if that's helpful. Yep. I don't think I need [3:23] a bunch more, but if you want to just send me one that's kind of a picture that's back when it gets [3:27] in the whole frame in, that might be helpful. And what is the shower made up there? Is that tile? [3:33] Let me take a quick... Or is that just fiberglass that looks like tile? [3:39] It's a really good question. We did not put it in ourselves. It looks like it's... I don't know. It [3:47] like looks like tile. It looks like fake wood tile is what it looks like. Okay, right. All right. [3:56] I thought it might be... That's what I thought it was. I can't remember the physical report now. [4:02] Oh, but it... Yeah, it looks... It definitely looks like tile. I can't tell though. [4:09] Okay. Awesome. Well, I just needed to know so I'd know what to put down and we'll know what kind of [4:18] sealant to bring, roll a stick, that kind of thing. So, and we'll go from there. All right. And so, [4:25] what I'll do at this point is we typically have, like I said, a half day and a whole day. A half day [4:29] runs 540. A whole day is 999. Okay. But it looks like this may be, and I may be seeking out a turn, [4:36] so just forgive me if I do, but I think this might be a two-hour wrap-up. Okay. And we do do those [4:41] occasionally, and the two-hour wrap-up is $290 for a two-hour block. Okay. We want to make the most [4:47] value in time for you as well as be able to, you know, schedule our guys and be considered other [4:53] appointments and things like that. So, we want to be able to get where we say we're going when we say. [4:58] So, we're out the way that you view a handyman, right? Right. Definitely. Honestly, like two-hour [5:03] wrap-up would be amazing. Yes. Okay. So, if it's okay with you, I'll go ahead and shoot you a text [5:09] over when we hang up. Sure. That way you can just respond with the bigger photo or the photo that [5:14] includes our frame. And I talk with my hands so you can't see me making a square, but [5:20] once I get that, I'll let you know I got it, and we'll forward that over to the team, and then [5:26] they'll be in touch with you within one to three business days in order to get you an estimate. [5:31] Once you approve the estimate, then we'll get you on the schedule. Does that sound good? Okay. Yeah, [5:35] that sounds great. And do you know about how long that whole thing takes? Usually, the estimate [5:39] comes to you within one to three business days, and they are really getting those out pretty good [5:44] right now. So, I would say definitely have something midweek, this week, no later, and then [5:49] if you approve right away, then they can work on getting you on the schedule within a couple of [5:54] business days from that. So, possibly by the end of the week, we could have you out on an appointment. [5:59] Okay. That would be amazing. All right. All right. Thank you so much. All right. Thank you. See you. [6:04] All right.

📞 CALL — INBOUND Mon Aug 3, 2026 at 2:44 PM ET From: Wayne (404-578-7269) Duration: 3m 41s [0:00] My crew, this is Lori. How can I help you? [0:04] How you doing, ma'am? [0:06] Doing great. [0:06] I'm looking to see if I can get somebody to help me. [0:11] I got what my ceiling is separating at the seams or something. [0:19] Uh-huh. [0:20] I guess recently, the roof's been on now for a year and a half, two years. [0:25] I don't know if it came from the original leak or what. [0:29] I just need to see if I can get somebody to give me an estimate on the repair of that area. [0:36] I don't. [0:37] Okay. [0:38] So it sounds like what I heard you say is that you had a leak in the roof, but that's been repaired. [0:43] But the ceiling may have gotten affected on your drywall, and you just need somebody to come out and take some repairs on that. [0:49] Is that true? [0:52] I guess there's some new estimates on it. [0:54] Yes, ma'am. [0:56] Okay. [0:56] It's separating, and like I said, it looks like it's going to come down, [1:00] and that's the last thing I need. [1:02] Absolutely. [1:03] I understand that. [1:04] All right. [1:04] So the number that you've called me from, 404-578-7269, is that a number that can receive text messages? [1:12] Yes. [1:13] Okay. [1:14] So after we're done talking and we agree to go forward, I'm going to text you to make it easy, [1:18] and I'm going to ask you to send me some photos of that ceiling so that we have a good idea of what's going on, [1:23] and we can get you an estimate on what it might cost to repair. [1:27] Okay? [1:28] Okay. [1:29] All right. [1:30] So who do I have the pleasure of speaking with? [1:34] My name is Wayne. [1:36] Wayne? [1:37] All right, Wayne. [1:37] And do you have a last name? [1:38] I'd rather give all that information out to somebody I'm looking at. [1:45] I don't like giving that information on the phone. [1:48] All right. [1:48] Can you tell me the zip code and what you're located in? [1:53] 30032. [1:55] Okay. [1:55] I just want to make sure that you are in my service area, and you are. [1:58] So for now, we'll just leave it at that, 30032, and in the state of Georgia. [2:04] And you have some things there. [2:06] And so how did you hear about a crew? [2:12] I started doing some research on the internet. [2:16] Gotcha. [2:16] All right. [2:17] And then so typically we have what we call half-day packages and whole-day packages. [2:22] Sometimes it does lie outside of that, but for the most part, [2:26] most of our projects fall within one of those two time frames. [2:30] And so a half-day package is exactly what it sounds like. [2:32] It's four hours of work. [2:34] Labor of a skilled professional handyman who comes out skilled in the trade that you need him to be, [2:39] he does the job and, you know, shows up when he says he will and all of that. [2:44] A half-day package runs $540. [2:46] And then there's the whole-day package, which is an eight-hour package, and it's $9.99. [2:52] Okay. [2:53] I'm going to have to call you back now because I don't even know if I got that kind of money. [2:58] Got you. [2:59] All right. [3:00] I don't think it would be that much. [3:01] Thank you so much. [3:03] Thank you. [3:03] Have a great day. [3:04] All right. [3:05] All right.

📞 CALL — INBOUND Mon Aug 3, 2026 at 2:26 PM ET From: Virginia Moran (770-591-0627) Duration: 8m 50s [0:01] Good afternoon. Thanks for calling the crew. This is Lori. [0:03] Hi, Lori. I don't think we have a good connection, so I may have to call you right back. [0:10] My name is Virginia Moran. I'm with Keller Williams. [0:15] I have a punch list. [0:18] It's not long, but I have a few things I need to do, and I have not worked with you before, [0:23] but I have heard of you, so I wanted to give it a shot. [0:26] Awesome. Great. I'm just making a couple of notes here. [0:33] Okay. Take your time. [0:35] All right. How did you hear about a crew? You said you heard of through... [0:37] Actually, one of your people went to Atlantic Communities, and I have a lot of friends in Atlantic Communities, and they told me. [0:46] Okay. Great. [0:58] How long has this company been around? [1:01] Since last September. [1:02] Okay. Yeah, they said it was new, so... [1:05] Yes, ma'am. [1:06] You're riding on a very big name, so... [1:09] Yes, ma'am. Well, that's why we are upheld to a very high standard, [1:12] and we want to change how handymen are viewed. [1:16] We think that it can be done better, and that's what we're setting out to do. [1:19] I love it. I love it. Thank you, too. [1:22] I've got your name as Virginia, and I heard Moran. Is that M-O-R-A-N? [1:25] Correct. [1:27] All right. And then I've got your phone number as 770-591-0627. [1:32] Is that your preferred method of contact? [1:34] It is a landline, and it is my office number, yes. [1:37] Yes. Okay. And do you have a phone that I can use for texting, or do you prefer to only do by email? [1:43] I prefer... Wow. What I prefer is... Nobody else prefers. [1:48] I prefer email, but I can give you a cell number. I just don't want a lot of text. [1:53] Okay. Gotcha. [1:54] Well, we can certainly do email. [1:55] They get lost. [1:57] I understand. I do not have to text you. I can certainly send this as an email. [2:02] Thank you. [2:03] All right. Your email address? [2:05] Virginia, V-I-R-G-I-N-I-A, at Moran Realty Group. [2:18] Okay. I've got Virginia at Moran Realty Group.com. [2:23] That's it. [2:24] All right. And could I go ahead and get a property address, service address? [2:31] You could, if I knew what I was doing. It is 1100-1100, Shiloh Lane, Northwest, Kennesaw 30144. [2:45] Got it. All right. And we have a punch list. Now, are we trying to get the punch list knocked out prior to closing or after? [2:52] Sure. No, I need it prior to listing. [2:56] Oh, prior to listing. [2:57] And unfortunately for some of us, this is in a state, and I have five siblings that we're dealing with. [3:06] So there's too many chiefs and not enough Indians. [3:11] I get it. [3:14] So I don't know how soon someone can meet me there to look at the work or. [3:19] Okay. Well, what I'd like to do is, if it's possible, [3:22] I mean, unless you just think that there is an enormous amount of work. [3:26] It's not. [3:26] We typically will work through email, and you could email me this list that you have. [3:33] And then any pictures that you have as well. [3:36] Do you have pictures of the work as well? [3:38] No, I don't. And I don't have pictures, and I can get photos. [3:43] Okay. [3:43] So I can get them. [3:45] Okay. And so you can either, like I said, I can give you a number that you could get those texted to me. [3:49] If somebody else is going to text them or what have you, just let me know they're coming in for you. [3:53] And then beyond that, we can work through email. [3:58] You can email me to photos as well, and I can attach them that way. [4:03] I will let you know when I. [4:04] It's quick to text them. [4:05] It is. [4:06] It is. [4:06] And so I usually, that's why I ask for a text number, [4:08] because I usually will shoot you a text just so you can respond and try to make it as easy on you guys as possible. [4:16] And so it doesn't, you know, it's entirely up to you how we work from that way forward. [4:22] But either way, I can give you the number. [4:25] I'm not sure if you called 770-404-8573. [4:29] I did. [4:30] That is the number you also would text pictures to. [4:36] And I just put your name in the subject. [4:38] Either way, it should come up. [4:43] Well, yeah, put your name in the subject. [4:47] Okay. [4:48] That way I know who to attach it to, because I did not put a mobile number for you, [4:51] and it's not going to attach to a customer when it comes in otherwise. [4:55] Okay. [4:57] Okay. [5:01] All right. [5:02] And so I don't know if you are aware of how we work. [5:05] Sounds like no idea. [5:07] But typically we go through, we have, basically what we've found is that it's easier for most things to either be in a half-day package or a whole-day package. [5:18] A half-day package runs 540 and a whole-day is 999. [5:22] And what that is is the time of a professional handyman who is skilled in all the trades that you need in order to complete the work. [5:29] Sometimes that crosses over trades, and sometimes it's specialized. [5:32] If there's just drywall repair, we can send out a drywall specialist. [5:36] And if it's a person who needs to come that does various things, then we send that person out to make sure that the job gets done by a qualified person. [5:45] They all work for us. [5:46] They're all W-2 full-time employees that have been vetted. [5:49] They are insured. [5:50] They show up in a crew van. [5:52] You get a picture of them and a notification when they're coming. [5:55] And they show up when they say they will, and they get the work done. [5:59] What's the full-day price? [6:00] Full-day price is 999. [6:03] That's a good deal. [6:05] It is. [6:06] And so that does include just our time and, of course, their skill and benefit. [6:12] But anything that would have materials, of course, we would need to put on top of that. [6:16] I'm not sure what your punchline is. [6:17] Yeah, these are just labor charges, right? [6:19] Yes, ma'am. [6:22] Okay. [6:24] Still a good deal. [6:24] We make sure the work gets done, and it's insured, bonded, vetted, smells good, looks good. [6:30] We know who's coming. [6:31] Okay. [6:32] All right. [6:32] I appreciate you very much, and I will see if I can – I don't have a key yet, so I'll see if I can meet her over there tonight or tomorrow. [6:39] Okay. [6:39] Great. [6:40] Well, I'll be on the lookout for them, Virginia. [6:41] As soon as I get them, I'll let you know I got them, and then we'll forward them to the team, and they'll get back with you as soon as they can. [6:47] Okay? [6:47] Thank you. [6:48] And how long are you booking? [6:50] Right now, a week and a half to two weeks. [6:52] Okay. [6:54] From the receipt of photos? [6:57] From the approval of the estimate. [6:59] Okay. [7:00] So once we will have one to three business days, they really are on top of it at the estimation department right now, so more towards the one to two days rather than two to three. [7:10] And then – so you could probably expect something within 48 hours to come back to you as an estimate. [7:15] You get the chance to review and approve it. [7:17] Once you approve it, we get you on the schedule. [7:19] Okay. [7:21] Now, if they were to determine that there's enough things that need a consult, they will call you and schedule a consult. [7:26] Consult does run $75, but that comes off of the end. [7:30] There's not. [7:30] It's basically rotten wood here and there. [7:33] Right. [7:33] We've got a couple of distills that need to be replaced. [7:36] Gotcha. [7:36] And so photos of all those things. [7:38] And, of course, any time you do have wood rot and things like that, you don't know what you're getting into until you get in there. [7:43] If anything were to change on the job, you would be consulted and approval would be sought before we went any further. [7:49] 100% understand that. [7:51] And your name was – I'm sorry? [7:53] It's Lori. [7:54] L-O-R-I or? [7:56] R-R-I-E. [7:57] Thanks for asking. [7:58] L-O-R-R-I-E. [7:59] I'll answer to either one. [8:00] Okay. [8:01] Do I need your last name, Lori, or? [8:04] You can. [8:04] It's Klein, K-L-E-I-N, like Calvin. [8:07] No relation, unfortunately. [8:10] Well, hopefully you're better. [8:13] All right. [8:14] I appreciate you, Lori. [8:15] Thank you so much. [8:16] I understand. [8:17] All right. [8:17] Have a great day. [8:18] You too. [8:18] My pleasure. [8:19] Bye. [8:19] Bye. [8:20] Bye. [8:20] Bye. [8:20] Bye.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 2:09 PM ET From: Kimberly Kirby (770-404-8573) Duration: 11m 18s [0:06] Hello. Hi, my name is Lori. I'm with a crew Atlanta home professionals here. And I received a request from you over the weekend. And we were texting over the line. I think that you have some work that needs to be done at your home. [0:24] Right. Right. Okay. It's going pretty good yourself. [0:28] Right. Okay. And so I see that you have, well, it's been Monday for me all day. So I'm sorry that it took me so long to get back to you, but I'm just trying to still catch up from the weekend. [0:41] I see that you have a need to have a spring cable attached to your, that's attached to your home, currently removed. And then two pieces of fascia where the spring hinge cable pulled it away and ripped the nails. And then the gutter removed and replaced. And then primed to paint it. [1:00] It doesn't have to be replaced. It has to be remounted after the wood is put back up there. [1:06] Right. R&R, we call it. Right. Reinstalled then. Reinstalled instead of reinstalled. [1:11] Replace. Okay. That works. And then the board's done and all that. So in order to, let me just tell you a little bit about how we work. What I'd like to do is see if I could verify your address, make sure you're in our service area. [1:27] Can you give me a zip code? [1:29] 30294. [1:33] 30294. You are in our service area. That's great. [1:37] Let's see. It's in Georgia. [1:39] 30294. And then, let me see here. Let's see. Go ahead and just copy that stuff in from the thing. And then, how did you hear about a crew? [2:07] No. I think I was online somewhere. I'm not sure. [2:10] Okay. I got you. And then, so let me go over a couple of things about how our packages actually work. [2:15] And how we, you know, try to, you know, give the best service and the most value for your buck. [2:23] We have two main packages. One is a half day and one is a whole day. [2:27] The half day package runs $540. The whole day package is $999. And that pays for a professional handyman that's skilled in the trades that you need him to be, shows up, equipped, ready to do the work. [2:42] And, you know, looks good, smells good. You know who's coming and shows up when he says he will. How does that sound so far? [2:49] So, it's not going to take a whole day. I can guarantee you that because my husband used to do this work. [2:56] But look, so he's going to show up with what he needs, what he needs for the job? [3:01] Hopefully so. As long as we are setting him up for success on this side, we would be able to get, because I'm going to, you know, after we, if you want to continue forward with the estimate at this point, [3:12] what I would do is ask if you could send me some photos. And then I could take those photos and deliver them all to the estimate team who can then make sure we've got the right guide and what kind of materials we're looking at. [3:25] And then as far as the painting goes, do you have the paint? [3:29] No. [3:30] Okay. So we need to match the paint and we could, so he'd have to match the paint when he gets there, of course, and run to the local store and pick up the paint. [3:37] And, um, but that, that's not a problem that we do that all the time. So, um, but those are, that, that's basically the trail that we go down at this point, just to make sure we understand the project. [3:51] We have kind of eyes on it that way with you sending me photos and we can kind of get an estimate back to you. [3:57] Hold on. Hold on. One second. Stop. Hold on. So you're telling me you're, you're, uh, not going to send somebody from your company, but you're just going to take somebody else. [4:07] No, ma'am. [4:07] That you have that works in this area? [4:09] No, no, no. [4:10] Or is it somebody that works all the time? [4:12] Yes. All of our handymen are W-2 full-time employed. We do not contract out work. [4:19] Okay. [4:22] So they're all verified, insured, W-2, work for a crew, show up in a crew truck, um, employees of just us. Yes. [4:34] Okay. So is it time that he has to run to the store to get the paint? Is that part of the time it takes? [4:42] Absolutely. [4:42] For him to do the job? [4:43] Yes, ma'am. [4:44] Okay. So, you know, I don't know if he's going to, excuse the expression, dig around when he's out there driving or not. [4:52] So how can I, how can I trust that he's not going to, you know, stop and have lunch or whatever, you know, stop at the store, fill up the tank with gas? [4:59] Who knows what? How do I know that? [5:02] Well, I mean, I can't tell you that you know that. I can tell you that we know our guys and that we know what they're doing and they do let you know when they're leaving and when they're back. [5:10] Um, and so they do get after it because they've got another appointment. Typically, if it's a half day's work at your place, they've got another appointment to get to in the afternoon and they want to be able to get there on time. And that's part of our whole premise. [5:20] So, now, if you are concerned about that, what we can do is, is he can give you the paint to go match and you can run to the store and get the paint while he's there so that it's ready when he gets ready. [5:34] So, so, uh, you're going to send this to your team and see if somebody can do this within four or eight hours? [5:43] Well, right. [5:45] Well, to see if it, what, what the actual scope of the project would call for? Yes, ma'am. [5:49] Um, and so that is out of my wheelhouse. That's not what I determined. I just get all the information together so that they can make that determination. [5:57] Yeah. And, uh, the fascia board, I think, is about a four foot from the corner to the house. I'll take some more pictures when I go outside and send you. [6:06] As far as the other board, I don't know how, you know, you're going to, you're probably going to wind up buying an eight foot piece anyway. [6:14] Right. [6:19] On the front side of the house. [6:22] Right. But just to be sure that we have what we need, we would probably just make sure that it's there. [6:28] Or he may just need to replace that whole piece on the front where the gutter is. [6:34] True. You never know what you're getting into. [6:37] Right. [6:38] Instead of having to cut it at an angle. So, uh, to put it up there, which is going to weaken the board on the end anyway. That's right. That's why when they put that spring up there and it pulled that board out. [6:50] Um, yeah, you go ahead. I'll get you some more pictures and send, and then you can send it to your people. And just tell me what you think, if you think you can do it in half a day or not. [7:00] Okay. [7:01] What can I do? [7:03] And you could charge taxes on this? [7:06] Sorry? [7:06] Are you charging taxes on any of this? [7:10] Probably. Uh, I'm not sure if they charge taxes or not. I'm sure that the labor doesn't get charged taxes, uh, from my, my expertise and service thing. But probably materials may, uh, have that. Or we pay the tax on the materials and we just pass that along to you. [7:27] Okay. So, you would just pay for the materials, any materials that we purchased. And so, um. [7:34] The material goes above the $599 labor? [7:37] The $540, yes, ma'am. [7:40] That is for labor only. [7:41] $540? [7:43] Okay. You said $540? [7:45] Uh-huh. For half day. $999 for a full day. [7:50] Okay. And give me an estimate on everything, the material and whatever. [7:54] Yes, ma'am. That's exactly what they'll do. Let me do this, if you don't mind. Could I, could I put down who I'm having the pleasure of speaking with? [8:02] My name's Kimberly. I said that to you. [8:05] Look, that, uh, that cable is about, is about 40 foot, 35, 40 foot long, maybe at the most. And it connects to another cable. It's just going to have to be cut down. [8:14] The other cable runs up the driveway. [8:17] And when you say this is a cable, is this an electric cable? [8:20] No, it's, uh, uh, uh, old Xfinity cable. [8:26] Xfinity cable. Gotcha. [8:28] Okay. [8:29] Yeah. [8:29] And can I get your last name, Kimberly? [8:32] Kirby. K-I-R-B-Y. [8:34] K-I-R-B-Y. Awesome. [8:36] And then, would you mind if I go ahead and get your street address? [8:40] Uh, yeah, it's 3420 Jones Road. I texted it to you. [8:44] Oh, did you? All I got was Ellenwood. [8:46] Yeah. [8:47] I don't know why it didn't come across. [8:49] Yes. Okay. [8:50] Well, it was all in the same text. [8:53] I appreciate it. Sorry about that. [8:55] And, um, all right. [8:57] Well, I've got everything down, um, the time frame, um, after you, what'll happen is I'll get your photos. [9:03] I'll let you know that I got them. I'll forward them to the team. [9:06] Yeah. [9:06] The team will get you an announcement over in one to three business days. [9:09] You review it. Once you've approved it, we'll get you on the schedule. [9:14] That's fine. I'll, um, I'll go ahead and measure and, um, take some pictures. [9:18] Okay, great. And then the phone number that I have that you're calling me through actually came through the computer, so it kind of gave a fake phone number for the moment. [9:28] Could I go ahead and get a contact number for you? [9:30] Okay. 404-345-4029. [9:37] 4029? [9:38] Yeah. [9:40] Okay. 404-345-4029. [9:42] Well, what I'll do to make it a little easier is whenever we hang up, I'll just shoot you a quick text and you can respond with your photos right there. [9:49] Okay? [9:50] Okay. And, uh, I want to let you know that, um, I've had some bad dealings with, uh, one person. [9:56] And, uh, I think that person, which I'm having to go to court, uh, and I know, uh, he had said before he never finished the job that he took on Outback that, uh, he was working for a company that was keeping them busy. [10:13] Okay. So I'm going to give you this name, and if it's that person, don't send them. [10:18] Okay. [10:18] His name is Rob, R-O-B, Schaefer, S-H-A-F-F-E-R. Yeah, because, you know, I, I just, don't send them. [10:27] Yeah, he's not employed by us, and we don't, we don't contract out with anyone, so he's not, he's not employed here. [10:33] He would have to be a full-time employee to work for us. [10:35] Um, and so. [10:36] Okay, that's great. [10:37] All right, and so we'll get this on there and get it started, and, um, I hate that you had that experience, but that's exactly why we opened the crew, is to try and change that experience for everybody, because we know that this business in particular, uh, kind of has a bad reputation. [10:52] And, right, I know, my husband used to be in this business before he died. [10:55] I understand. [10:56] I know, but he never, he never had a bad reputation. [11:00] Right. [11:00] But what, but what is, what's your name again? [11:03] My name is Lori. [11:05] Okay, Lori. [11:06] Thanks for your time. [11:07] And I'll get that, I'll text that over. [11:09] Great. [11:10] Thank you, Kimberly. [11:11] Thanks. [11:12] Have a great day.

📞 CALL — INBOUND Mon Aug 3, 2026 at 1:45 PM ET From: Matt Garvey (404-964-6342) Duration: 21m 19s [0:00] Hi, thanks for calling a crew. This is Lori. How can I help you? [0:03] Hey, Lori, this is Matt Garvey returning your call from a minute ago. How are you doing? [0:08] I'm doing fantastic. How about yourself? Thanks for having me. [0:11] Yeah, I'm hanging in there. Thanks for getting back with me so quick. [0:15] Oh, well, we appreciate that. Let's see what I've got here. [0:18] I know that we have a couple of TVs that need to be mounted, some different things. [0:23] And I'd just like to give a call and go over a couple of things just so that we're all on the same page. [0:27] Give you an opportunity to ask questions. Not sure if you're familiar with our service and how we work, but typically we – [0:37] I've got a vague idea, but yeah, happy to have you fill in the details. [0:43] Yeah, I tried to put in as much detail as I could on the little online quote request, but oh my gosh. [0:51] A hundred characters is nothing. [0:53] It is nothing. We need to try and see if we can get that better for you. [0:56] But then again, we just – that's one of the reasons that we call as well because sometimes people just can't fit everything there. [1:03] Yeah, for sure. [1:04] And we want to be able to give the opportunity to talk. [1:07] So looks like I have you in 30080 is the zip code. [1:14] Correct. Yes, correct. [1:16] All right, so go ahead and get a street address for that. [1:17] Yeah, it's 2769 Matthews, and it's M-A-T-H-E-W-S, so just one T, Matthews Street, Southeast, and that's in Smyrna. [1:30] Gotcha. All right. [1:33] And then in addition to that, just – by the way, how did you hear about a crew? [1:38] I actually – believe it or not, so coincidentally sort of, I guess, I work for the Chick-fil-A Peach Bowl. [1:46] And so a friend of mine who used to work for Chick-fil-A Corporate told me about you guys and how you guys were kind of an offshoot of the Chick-fil-A business model, getting into handyman service. [1:57] And I said, well, I've been partnering with these guys for 30 years. [2:02] Sounds like a good person to go with. [2:04] So here I am. [2:05] Well, we appreciate that. [2:07] Yes, we are affiliated that way through an affiliate of Chick-fil-A Red Dragon Ventures who helped us to get founded and started. [2:15] And so we've been in business nearly a year, and things are going pretty good. [2:19] Yeah. [2:19] And so we're real happy to be able to do that. [2:22] And we did adopt that same service model that you're talking about as far as customer-first, service-first. [2:26] And we just are trying to change how the industry looks at handyman. [2:31] And we think it can be done better. [2:33] Yeah, it's a great idea. [2:35] Awesome. [2:35] Well, thank you. [2:37] And so in addition to that, typically we have a couple of packages, a half-day package and a whole-day package. [2:42] Those are our main ones. [2:44] It's not the only ones we offer, but typically that's what people end up with just due to the nature of the list. [2:49] A half-day package runs $540, and a whole-day package is $9.99. [2:53] Now, that gets you a special- [2:55] Hold on. [2:56] Sorry. [2:56] I'm trying to keep it. [2:57] Half-day was what? [2:58] $500 and what? [2:59] $540. [3:01] Okay. [3:02] Sorry. [3:02] It's after lunch. [3:03] I might be talking a little fast. [3:04] I've been going all day. [3:06] Yeah. [3:07] And then the whole-day was $9 something? [3:09] $9.99. [3:10] Okay. [3:11] All right. [3:12] And so what that gets you, though, is a handyman who is skilled in what you need to get all the things completed. [3:22] Shows up. [3:23] He smells good. [3:24] He looks good. [3:24] He's been vetted. [3:25] He's a Dutch crew employee. [3:26] You know what I'm saying? [3:28] Okay. [3:29] Got it. [3:29] Well, in other words, there's no lingering odors of anything we shouldn't be smelling. [3:34] Understood. [3:34] Which is typical of that industry. [3:37] And I've worked around enough of them to know. [3:40] Yeah. [3:40] For sure. [3:42] So what we would like to do is be able to come out, and you sent me a lot of information. [3:49] But this number that I'm calling you are, that we're talking on now, is 404-964-6342. [3:55] Is that correct? [3:56] Correct. [3:56] Yeah. [3:57] That's my cell. [3:57] Yep. [3:58] Okay. [3:58] Great. [3:58] So with your permission, what I'd like to do when we hang up is I'd like to send you over a text message that you can respond to. [4:05] And if you could just send me a photo of the TVs that you want to be hung, the light fixture that you want to be hung, and the two ceiling fans that you want to be hung. [4:17] And where they're going to get, like the place, the ceiling fans that we're hanging and the ones that we're replacing, just so that we can see if there's any kind of differences we need to account for. [4:26] Sometimes there's, you know, flush mount, not flush mount, how high are the ceilings, that kind of thing. [4:33] Are they extra tall ceilings, or are they like your typical nine foot? [4:37] I'm trying to think. [4:40] In the downstairs, I think they're 10 foot. [4:43] Everything else is either eight or nine. [4:46] Okay. [4:48] And then, now, I don't know that I'm going to be able – let's see, I can definitely take pictures of the two TVs. [4:53] Well, one of them is still in the box. [4:55] Okay, that's fine. [4:56] You can actually just send me a link as well if you'd prefer. [5:00] Okay. [5:02] Or I can just tell you what – if I can just text you the model number. [5:06] I mean, it's one of those Samsung frame TVs that are flush mount to the wall. [5:11] Gotcha. [5:12] Only this one is going to go up above the fireplace. [5:16] Okay. [5:16] And is it drywall above the fireplace? [5:19] No, it is – what do you call it? [5:25] I always get these confused. [5:27] Shiplap. [5:28] Okay. [5:29] I always get them confused with Borden Batten for some reason. [5:31] Right. [5:32] But it's shiplap. [5:33] But there has already been a TV up there. [5:36] Okay. [5:36] So, it's already got the in-wall wiring. [5:38] It's got – there's a bracket up there already, but that bracket is going to come down. [5:42] The new bracket will go up. [5:43] So, it should be more or less ready to go. [5:47] Gotcha. [5:47] And that was one of my next questions. [5:49] So, that's awesome. [5:50] Wiring in place for the TV above fireplace. [5:52] Yep. [5:55] And replacing existing mounts with new mounts. [6:03] And is that where the 65-inch is going? [6:09] Correct. [6:10] All right. [6:17] Mounting on shiplap. [6:20] Okay. [6:21] Got it. [6:22] All right. [6:23] And then – so, if you'll send me just the links that you've got for everything, if that's easier for you, that will definitely work for us. [6:30] So, if you could, a photo of where we're going to be mounting that TV. [6:34] So, a picture above the fireplace, a picture of where the other one – is the other one going to go in a bedroom? [6:41] Yeah. [6:41] On drywall in a bedroom. [6:42] Exactly. [6:43] On drywall in a bedroom. [6:44] Okay. [6:45] And then – let me just write that right quick. [6:49] 65-inch. [6:53] Installing in bedrooms. [6:56] On drywall. [6:58] Got it. [7:01] All right. [7:02] And then, beyond that, there's a light fixture that needs to be moved. [7:06] We're installing two different light fixtures. [7:11] Okay. [7:12] So, there's one – we're basically replacing a light. [7:14] So, there's a light fixture in place over the kitchen table that's coming down. [7:18] The new one is going up in its place. [7:20] We're going to junk the old one. [7:22] Okay. [7:23] Then, there's two ceiling fans. [7:26] And one of the ceiling fans is just going where – you know, just like a standard overhead light is. [7:34] Okay. [7:34] Well, actually, both of them are. [7:37] But then, one of the other lights – like, one of the lights that we take down in order to make room for the ceiling fan, [7:43] we'd like to go into another location. [7:46] Okay. [7:47] So, we're going to take that one, move it to another spot, take that old light down, throw it away, and put that in its spot. [7:53] Does that make sense? [7:55] Okay. [7:56] Okay. [7:56] You're going to move the actual – so, we're not actually moving wiring anywhere. [8:00] No, no, no, no, no, no, no. [8:01] Okay. [8:02] That was where I was going. [8:04] So, we're going to – one of the things you're taking down, you're going to replace into a place that's already existing as well. [8:10] So, we're basically installing two light fixtures with different lights. [8:16] Correct. [8:16] You got it. [8:17] You got it. [8:17] All right. [8:19] Okay. [8:19] Replace light fixtures times two. [8:22] And I'm going to put on here, the customer has all – of course, the customer has sourced. [8:30] So, you have the mounts. [8:31] You have the TVs. [8:32] You have the ceiling fans, the light fixtures, everything that we need to install. [8:36] Well, on some of the stuff, I'm still waiting to be delivered, but it should be delivered this week. [8:42] I just wasn't sure how long it takes to get on your schedule, so I went ahead and started that process. [8:48] That's right. [8:49] That's smart. [8:50] I've got both of the TVs. [8:52] I've got one of the two ceiling fans. [8:56] The one ceiling fan is still on the way. [8:59] The other one, the light fixture is still on the way. [9:01] But I should have both of those later this week. [9:05] Awesome. [9:06] Awesome. [9:06] Well, our schedule – let me start over. [9:11] Now that you've brought it up, our schedule is running about a week and a half, two weeks out for most things. [9:17] And so, it's my job just to kind of get the information together, set my team up for success so that they can get you an accurate estimate over as accurate as possible. [9:25] So, those links will be helpful, pictures of where we're doing the work would be helpful, and then that way we can go from there. [9:33] In some cases where there's a lot of extra types of work, a different variety of work, we would actually do a consult. [9:39] I think that we could probably, just with the photos and the links of the equipment that we're going to be using, I feel confident that we could get an accurate estimate built on that. [9:51] And so, we'll have those things on site. [9:54] And it looks like there's no, like, really repairs or drywall repairs that are needed. [9:58] Everything should basically like for like. [10:01] Yeah, no, exactly. [10:05] And there actually was a couple other things that I wanted to put on there, but I ran out, you know, I just couldn't get it down. [10:11] And I just didn't know the depth of the services that you guys can provide. [10:18] So, here are the two other things that I may like to get done. [10:22] One is I've got a – about a three-and-a-half to four-foot-long crack in the driveway concrete. [10:32] That needs to be sealed. [10:35] It's fairly small. [10:37] I mean, it's not like a, you know, like it's a half-inch wide or anything. [10:39] It's maybe an eighth of an inch wide that just needs some concrete filler just, you know, done the right way. [10:46] Right. [10:46] I don't know if that's something you guys do. [10:47] If it's not, no problem. [10:49] Okay. [10:50] And then the other thing is I would love to reassign some electrical switches. [10:59] So, in other words, like let's say there's a panel of four-light switches. [11:04] Don't want to move anything. [11:05] I just want to change what switch operates which light. [11:10] So, just kind of reconfigure the panel of switches so that they go to different lights than they go to now. [11:20] And that one, I'm not sure about. [11:25] When you say switches, you're not talking about in the breaker box. [11:27] You're actually talking about switches that flip the light on and off. [11:31] That's right. [11:33] I'm talking about the switch on the wall that right now controls light A. [11:38] I want it to control light B. [11:40] Got it. [11:41] And I want light A, light switch A to control light C. [11:46] Right. [11:46] So, basically, what would have to happen is I'd need to see the configuration of the switches that you're speaking of as well. [11:53] Is it like a four-cross kind of thing that's all in one set? [11:57] Well, no. [11:58] There's probably three different areas that I would want to do. [12:02] There's a set of four. [12:04] There's a set of two or three. [12:07] And then there's another set of two or three. [12:09] Gotcha. [12:09] And whoever put them in just did not, you know, there's no logical order of how they're assigned. [12:20] And it just is driving me crazy. [12:22] I understand. [12:23] I would have the same feelings. [12:25] And so, a lot of that is basically going to depend on the wiring and how the – because what will have to happen is those switches will have to come off. [12:35] You'd have to actually then change out the wiring. [12:39] Yeah, just a matter of unhooking the wires from the switches and putting them on the different switch. [12:47] Right, which sounds easy enough, but it depends on how much slack they've offered into there and the ability to move it around. [12:56] And so, that could be something that we could do. [12:58] So, I would go ahead and encourage you to send me photos of those light switches. [13:05] And then that may be something they have to look at on site and take a look at to see if it can be done. [13:11] Yeah, sure. [13:11] And I just didn't know if you guys had – you know, if your crew members had – you know, if there were any electricians in the bunch. [13:20] We do have some that have a lot of electrical experience. [13:23] Yeah. [13:24] We do not have what's called a licensed electrician where you would be pulling permits and things of that nature. [13:29] Right. [13:30] But as far as – [13:30] Yeah, I don't think this is that – yeah, I don't think this is that involved. [13:34] But certainly some I don't want to mess with. [13:37] Okay. [13:37] Yes, I understand. [13:38] And so – but it does sound like literally – I mean, it may even be that you have to or we need to install, like, just the switch part. [13:48] Depending on how they hook them up and what type of switches they are, it may be a good idea just to have new switches because you're going to have a ground wire that's stuck in that sometimes doesn't come all the way out, just to be honest. [13:59] And, you know, just depending – it could just be the ones that are on the sides where you just wrap it around the screw and put it in. [14:07] And so I've worked with a little bit of that kind of stuff. [14:10] And then literally the bigger thing is going to be identifying the wires and then being able to move them in the box that it's existing without having to create – you know, without having to take the whole box out and repull them in. [14:23] And so as long as there's enough wire that can be pulled in, then that doesn't seem to be a problem. [14:29] Otherwise, you would need to – like, there's piggybacking and all that kind of stuff, but you want to do it correctly. [14:34] Yeah, for sure. [14:35] So we can probably take a look at those things. [14:38] I'm just going to put in here about three – would you say there's three different groups? [14:44] Yeah, three different – yeah, that's – yeah. [14:47] So, Lori, let me ask you this. [14:51] Here's my big question. [14:52] Like, how do you determine – if it's just – how do you determine – because I know that's a lot of stuff, right? [14:58] How do you determine how much you can get done in half a day versus how much is going to require a full day? [15:04] Well, some of that is actually based on the fact that we are – we've done a few TV mounts by now, so we know how long it takes to do that. [15:12] And we can also look at the links that you send us and see what kind of – like, for ceiling fans, there would be some – they come in a box, and so they have to be put together. [15:22] And then the one has to be taken down, the other one has to be put up. [15:25] And so we can kind of estimate the timeframe that it takes, and we have some experienced actual folks who are looking at this and know about what time it takes. [15:34] They've done it for a lot of years. [15:35] We have people on the team that have been in the industry for as many as 30 years, and so they consult with us, and if it's anything that we feel like is beyond that. [15:45] And just like this week in particular, we have a project that's going three days long at one location. [15:50] So we have actually kind of – we haven't shied away from taking on additional work or projects that are a little bigger than just what you would think or call necessarily maintenance or handyman type things. [16:04] And so we kind of have an idea about how long it should take. [16:10] It's kind of like an auto mechanic who has a book that says, okay, you're going to change out the O2 sensor. [16:16] Well, this is how long it should take. [16:18] And so we know based on those things. [16:22] Now, that being said, this light switch situation, that's going to be a little difficult to determine a timeframe on just because we don't know what we're getting into until we get into it. [16:32] Right. [16:33] And so before anything changes out of scope, and of course, for you, we want to maximize your time and your value for your buck, right? [16:41] But for us, we want to prevent – obviously, as a business model, you want to prevent scope creep and things of that nature. [16:47] That would mean that you had a morning planned here and an afternoon planned over there. [16:53] Well, if your morning runs over, you've affected another customer. [16:56] And so those are the kind of things that we want to make sure to avoid. [17:01] So we really take a look at the photographs. [17:03] We ask questions. [17:05] We get the links. [17:05] We know what we're doing. [17:07] And so we can pretty much – I mean, like we run pretty close on it. [17:11] Very few times have I seen in the four weeks – this is my fourth week on the job. [17:15] So very few phone calls have come in to say that anything changed on the estimate or anything. [17:21] If there were to be something that needed to change, it would obviously be run through you first for your approval, and it wouldn't be something that we just do. [17:31] Got it. [17:32] Okay. [17:33] So we want everything to be clear. [17:34] We don't like any surprises on our end. [17:36] We certainly don't want to surprise you on your end either. [17:39] Yeah. [17:45] All the different – the fans and the lights and CVs, and then photos of where they're going. [17:52] Right. [17:52] And then go ahead and send me a picture of that driveway and then the groups of light switches. [17:58] Don't have to take them off or anything. [17:59] Just send me the light switches or any of them on a dimmer switch, like any of that kind of stuff going on. [18:04] No dimmers. [18:05] That's good. [18:06] Okay. [18:06] So that makes it a little easier, just to be honest. [18:10] And I'm going to put on here, there's three groups of light switches. [18:13] He would like to reassign the switches within the box. [18:23] Yep. [18:24] Got it. [18:25] All right. [18:25] And so just send me those things, everything that you can think of that you think would make it us understand your project better. [18:34] And then once I get them, I will let you know, hey, I got all of the things you sent me. [18:37] Thank you. [18:38] And I will forward it over to the team who will be out back in touch with you within one to three business days. [18:44] Okay. [18:44] And is there – for the links, is there – would it be better to email that to you or – [18:53] Either or, whatever – yeah, whatever's easier for you. [18:57] If it's easier to text, I'm going to hang up, text you so you can just respond and try to make it as easy on you as possible. [19:03] That's – you can send it there. [19:05] Or if you would like, I'll include our email address if that turns out to be an easier way for you to do it. [19:10] Yeah, I think that'll be easier because that way I don't have to look up every single thing on my phone. [19:15] Gotcha. [19:15] Which is going to be a pain. [19:17] So, yeah, if I can – if you can send me an email to send – I mean, I can text you the pictures. [19:23] That's easy. [19:23] But for the links and stuff, I think email would be better. [19:27] Okay. [19:28] Great. [19:28] Well, that's what I'll do right now. [19:30] And then you can just email to us. [19:31] I'll be on the lookout. [19:32] I'll still verify that I got your email. [19:34] We don't like anybody being left wondering what's going on. [19:37] We try to stay in touch the whole way through. [19:40] And like I said, and so – and then the team will be in touch with you. [19:44] Okay. [19:44] All right. [19:44] It'll probably be – it'll probably be 6 or 6.30 before I can get you those photos and links, but I'll try to get those to you tonight. [19:53] Okay. [19:53] And then it'll probably be tomorrow – right. [19:54] So then tomorrow morning is when I'll see them, and I will shoot back over to you and let you know that we got them. [19:59] Now, the only other thing that might be, just because there is a lot of things, if they determine from the photos that they need to have other questions that they want to come take a look first, they might suggest a consult. [20:10] A consult would be somebody coming out to your home a lot sooner than what we would schedule for the whole project, and they would be able to actually lay eyes on everything and get you a really accurate estimate that way. [20:23] Got it. [20:23] There is a $75 charge for a consult. [20:25] However, that is taken off at the end of the job. [20:29] Right. [20:29] Got it. [20:30] We'll get credit back for that. [20:32] All right? [20:32] Okay. [20:33] That sounds great. [20:34] Lori, I appreciate it, and I'll get that stuff to you as soon as I can. [20:37] Sounds great, Matt. [20:38] Have a great night. [20:39] Okay. [20:39] You too. [20:39] Bye-bye.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 1:38 PM ET From: Matt Garvey (770-404-8573) Duration: 1m 05s [0:00] you're trying to reach is not available. At the tone, please record your message. [0:05] When you have finished recording, you may hang up. [0:08] Hi, this message is for Matt Garvey. This is Lori with Accru Home Professionals, [0:12] and we received a project request over the weekend, or today actually, and I just wanted [0:18] to touch base with you, verify a couple of details, give you a chance to ask me questions, [0:23] and get on the same page, and then we can move this forward to an estimate. [0:26] If you would return my call at 770-404-8573, I would very much appreciate it. I'm also going [0:35] to shoot you a text when I hang up, and you can respond there, just whichever is convenient [0:38] for you. Thank you so much, and I look forward to talking with you. Have a great day.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 1:27 PM ET From: Greg Wohl (770-404-8573) Duration: 1m 18s [0:00] Hello. Hey, Greg. This is Josiah with a crew. How are you? Hey, Josiah. I'm well. How are you? [0:09] I am doing pretty good. I'm wrapping up with my first stop and I was going to, I'm less than 10 [0:17] minutes from you. I was going to see if I could swing by. Yeah, sure. This won't take very long, [0:23] I don't think. Yeah, I think it was that, I'm not caught up with the notes, but I think it was that [0:31] one small patch that I had to. Exactly. Right. Okay. Yeah, I think I did. I think it was probably [0:38] absorbed into the gypsum. Yeah, I think the, I didn't get a stain blocking primer on there. I just [0:48] used a regular primer. So, but yeah, I'll, I'll be able to hit that pretty quick and I can be there [0:56] in seven minutes. Sounds good. I'll see you in a few. Awesome. Sounds good. Thanks, Greg. See ya.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 1:22 PM ET From: Lauren Hayes (770-404-8573) Duration: 47 seconds [0:04] Hello. Hi, this message is for Lauren Hayes. This is Lori with a crew home professionals. We received a request from you over the weekend trying to look into put together an IKEA wall unit. And I was just getting back with you so we could connect on a couple more things and make sure that we're all on the same page. [0:25] I'm going to shoot you a text when we're done with this phone call and you are welcome to respond there or give me a call back at 770-404-8573. Thanks so much and have a great day.

📞 CALL — INBOUND Mon Aug 3, 2026 at 1:05 PM ET From: Douglas Wolfe (717-877-5939) Duration: 9m 29s [0:01] Hi, my name is Douglas Wolfe. I put in a request yesterday, and I got an email back that said your booking with a crew home professionals is confirmed, but it didn't give me a date and time of arrival. [0:22] Is there a way that I can schedule a date and time for arrival? [0:26] Absolutely. Well, let me take a look here because I had you on my list to call today. [0:30] Oh, okay. Sorry about that. [0:33] That's okay. It's quite all right. I'm glad you called me. It's a manic Monday, just like we think, but we're not complaining, right? [0:43] Yeah. [0:43] All right. So hold on one second. So you already have an – let me just go to your chat and see what was sent to you. I hope that it wasn't sent in error. Sorry, my computer is having lunch. Slow down. [1:06] No worries. [1:08] How was your weekend? [1:11] It was good. [1:12] It was good. [1:13] Good. [1:14] Yeah. [1:40] Okay. Here we go, finally. [2:03] Okay. [2:04] Well, now that is – well, I don't even show a record that we sent anything to you, but I'm not doubting that something came to you at all. [2:15] So let me just take a look. It looks like the estimate or request for an estimate was just put in yesterday. [2:21] Yep. [2:21] And the reason I had you on my list today was so that I could give a call and just get some details about what you're looking for, make sure we're all aligned and it's in our scope. [2:30] Okay. [2:31] Of work that we do. [2:33] And I see that you had put in for a half-day work. [2:38] Drywall repair. [2:39] Yep. [2:39] Okay. [2:41] And it is drywall repair. [2:43] Let me take a look. [2:46] May have been an automated text that went out. [2:49] I think it was an automated email. [2:52] It went out maybe only a few minutes after I submitted my request. [2:57] Oh, okay. [2:58] Probably just saying, you know, we got the request and that kind of thing. [3:01] So one of the things that I do is I give you a call and I say, okay, this is what we're looking at. [3:06] And I do see that you sent me a picture. [3:09] Uh-oh. [3:10] What happened? [3:10] Did someone step through by accident? [3:12] Sure did. [3:14] Oh, that's really fun. [3:14] Luckily, my phone didn't go the whole way through. [3:16] It just boop. [3:18] Yep. [3:18] But enough to make it less – a little bit, huh? [3:21] Yeah, and so likely they'll have to cut that out and just put in a new patch. [3:25] Yep. [3:27] And so that's what I'm expecting. [3:29] And it looks like we've got the information. [3:32] You've already submitted your address, and so that's good. [3:37] Yes. [3:38] And so it looks like we've got what we need in order to make the estimate. [3:46] And did an estimate actually come over for an approval yet? [3:50] No. [3:51] Okay. [3:52] And so let me forward this information over to the estimation team. [3:56] I can see they've already started working on it. [3:58] They typically get it out within one to three business days. [4:01] And so I can see they're already working on it. [4:03] Now, the question I do have about your drywall repair is do you want us to repair it to the point of ready to paint, [4:09] or do you want us to go ahead and have it primed and painted, meaning that we would try and either match the paint, [4:15] or we can use paint that you have on hand, or you can use a lot of paint? [4:19] Yeah. [4:20] If you could prime it and paint it, we have paint from the house. [4:28] Obviously, I think that might be more than a half day, though, because of the time for the spackling to dry. [4:35] But that's – [4:37] And based on that, here's what we will do. [4:39] Right. [4:39] And so typically, it will take time for the mud to dry. [4:42] And since that is the only thing that we're doing, we're not going to charge you to stand around and watch mud dry. [4:47] So it's typically going to be a two-day process where we'll get it in, we'll patch it, and then we'll get it mudded to the first coat, [4:55] and then we'll have to come back. [4:56] So they can use heat guns and things of that nature to kind of speed things along, but it is still likely, in order to paint and everything, [5:03] it will be at least a two-day process. [5:05] So even if it is a half day, like two hours a day and two hours another day, it kind of works off of that. [5:12] But being that I'm not the expert, let me go ahead, and they'll update with materials because that half day and whole day packages are, of course, just the labor. [5:22] However, materials are something that go, obviously, above and beyond the package price. [5:29] And so I can see that Austin's been working on it. [5:32] He'll likely be sending you out an estimate soon, and I will let him know that we're looking at painting it and that you have the paint, and we can go from there. [5:42] How does that sound? [5:44] That sounds great. [5:45] Is there a way to maybe drop it on the calendar a while? [5:49] Well, here's how – [5:50] All the way for it to come through. [5:51] Right. [5:51] So what will happen typically is that you'll get the estimate. [5:55] Once you approve the estimate, then we put you on the schedule, and that usually happens within a couple of days of approving the estimate. [6:01] And what kind of timeframe are you trying to hope for? [6:05] Oh, well, my wife's pretty irritated at me right now, so I was going to try to see if you could get out there on Wednesday and Thursday of this week. [6:13] Oh, okay. [6:15] Well, let me let him know that it is a – we're trying to make a wife happy, and so we need a life to be happy to make the wife happy, right? [6:24] And so let me let him know that, and I don't know if we have any gaps that we can fill in this week with that, but I will let him know that you're hoping for this week. [6:32] And then you can just talk to him about the scheduling part at that point, okay? [6:35] Yeah. [6:36] And then if not, I also have time available on the 11th and 12th. [6:40] The 11th and 12th? [6:41] I'll put a note on the file now. [6:43] But preference would be to pull off a miracle this Wednesday. [6:48] Right. [6:48] We need to save Doug. [6:51] All right. [6:53] Wife's not happy. [6:55] And then available 11th and 12th, if not, this week. [7:02] Yeah. [7:03] Well, let's see what we can do. [7:05] I will pass that along to the team, and the team will be in touch with you shortly. [7:11] Awesome. [7:11] Hey, just out of curiosity, where are you all based out of? [7:15] Are you on the north side of Atlanta, south side? [7:19] Well, I am located in the office most days. [7:23] I'm not working from the house. [7:24] I'm located on the south side of Atlanta, close to the Chick-fil-A Support Center. [7:31] But all of our guys are based everywhere because we do have a pretty good-sized service area all the way from Alpharetta down to Noonan, where you're located. [7:42] And east and west a good fit. [7:43] So we have technicians who live all over, and we don't make them drive to the office every day. [7:48] We try to get everything handled and be as efficient as possible. [7:52] Yeah. [7:52] That's awesome. [7:53] Well, it's great to hear. [7:54] I'm really excited for a crew or a crew. [7:56] I don't know which way to say it either, and I work here. [8:01] Yeah, right, right. [8:02] I think they both work. [8:05] Yeah. [8:05] So I work for Chick-fil-A. [8:07] I'm on staff, so. [8:08] Oh, okay. [8:09] Super. [8:09] Well, we're over at the Lincoln Buildings, then, if you know where we are. [8:12] That's so funny because I'm in Lincoln 100 right now. [8:15] Oh, really? [8:16] Well, we're down here in 300, so. [8:18] That's awesome. [8:19] Hello. [8:20] Yeah. [8:21] Wave to you through the ceiling tiles, maybe. [8:23] But, yeah, we're super hopeful that y'all will grow that business. [8:31] Yes, sir. [8:31] Cool. [8:31] That is the goal. [8:33] All right. [8:33] Well, we thank you so much, Mr. Wolf, for reaching out, Doug, and then we'll get this on [8:36] there, and Austin will be right back in touch. [8:38] Okay? [8:39] Awesome. [8:39] Thank you so much. [8:40] Great. [8:40] I appreciate your help. [8:41] All right. [8:41] No problem. [8:42] Bye-bye. [8:42] Bye-bye. [8:42] Bye-bye. [8:42] Bye-bye.

📞 CALL — INBOUND Mon Aug 3, 2026 at 12:46 PM ET From: Sarah Brodine (650-269-8431) Duration: 5m 11s [0:04] Hi Sarah. Hey Lori, how are you? I'm good. How are you doing? Good. Things keep shifting around, so I figured I'd just call if you were available, we could chat. Yes ma'am, that's fine. I was looking for your call to come in, so let me just get over to you. You're welcome. Okay. Okay, and I know that you sent me a text asking me if three ceiling fans could be done. [0:29] I guess I wonder, is there a minimum amount of work that we need to have done to have the team come out and what that might be? [0:41] Okay, and if I remember correctly, you were going to make the wish list. Is that all that you have right now as a three-bedroom ceiling fan? [0:57] Well, so we have that two-hour credit, and our budget right now honestly isn't very big, but we were really excited about trying this out. [1:08] Okay. [1:09] So we would probably start small. I'm currently looking for a job, and things are just kind of in flux, but replacing the fans, especially in our boys' bedrooms, has been on our list for a long time. [1:22] And so we'd love to get that done. [1:26] Okay. [1:27] And if we need to add more stuff to fulfill a minimum, we can, but the fans are really sort of, yeah, priority. [1:36] Yes, fans. Okay. And so, and just so that they're, have you already purchased the fans? [1:42] No, not yet. I was going to, though, but that was another thing just to make sure. [1:46] Like, they, we, it would be just a basic, it would have a light, but a basic ceiling fan that we, my husband probably could change, but we'd love to have somebody who is more experienced to it. [1:58] Oh, absolutely. Absolutely. [1:59] And so do these fans all flush mount to the ceiling, or do some of them have a... [2:03] They would be flush mount with a light, yeah. [2:06] Okay. And so those are the kinds of things that we're looking for, and are the ceilings extra tall or anything? [2:12] Nope. Regular height. [2:14] Regular size, eight, nine foot. [2:16] Yep. Okay, great. [2:18] And so those are the things that I'm really looking for. [2:21] Okay. [2:22] I'm imagining that you have the links, maybe, of the fans you're looking at. [2:27] The 52-inch is what I'm looking at. [2:29] And I could even, I'll probably order them today and can send you the specs on that. [2:35] Okay, exactly. [2:35] All right. And so that's what I would like to get from you is just go ahead and send me those links. [2:40] You don't even have to, like, send pictures. [2:42] If you've got the links, we can go and look it up and see what the installation is. [2:45] Yeah. [2:45] And then also pictures of the three fans that you, that are currently installed. [2:49] That we want to have, right. [2:50] That's where you'd want them replace that, just so we can see if there's any, like, sloped fill-ins or, you know, anything that we might see that would need to be looking for. [2:58] Do you want to see, like, the electrical box to things, anything that you might need to have access to to be able to do it? [3:05] We shouldn't need access to any of that other than just to, you know, maybe flip off the power. [3:13] But most of the wiring and everything else should be okay. [3:17] And as long as it's a regular breaker box, there shouldn't be an issue there. [3:21] So I don't expect that. [3:23] But just send me anything that you think would be helpful as well. [3:26] Okay, great. [3:27] And so you never can send too much, in my opinion. [3:30] Okay, yeah. [3:31] And then what we'll do is we'll work that up and get it over. [3:33] But I think three ceiling fans and your two-hour gift certificate time is probably right out of that. [3:41] I mean, because you just have the difference and, you know, and it's on a ladder and you've got to go room to room and take down the wall and put up the other one. [3:47] And so even if you spend a half hour apiece, you're an hour and a half. [3:51] Okay. [3:52] And so it would be pushing right up against that two-hour gift certificate. [3:57] Okay. [3:59] And so I'm not the expert. [4:01] So what I'll do is get the information. [4:03] I'll send it over to our estimation team. [4:05] They will let you know. [4:07] And we'll go from there. [4:08] That sounds great. [4:09] All right, cool thing. [4:10] Do you need me to send you another text or do you still have our text up? [4:14] No, I've still got it. [4:15] And I will – I've started to look. [4:18] I'm probably going to send a few options to my husband, see what he thinks. [4:21] And then once we order, I'll send it to you. [4:24] Awesome. [4:24] Sounds great. [4:25] Yeah. [4:25] Okay. [4:26] Thanks, Pam. [4:26] Thank you. [4:27] All right. [4:27] Bye. [4:28] Bye. [4:28] Bye.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 12:05 PM ET From: Christie Farmer (770-404-8573) Duration: 46 seconds [0:01] Hello? [0:02] Hi there. [0:03] Is this Christy? [0:04] Yes. [0:05] Hi there, Christy. [0:06] This is Ethan Martin with the Crew Home Professionals. [0:08] How are you today? [0:10] Good. [0:10] Thank you. [0:12] You're very welcome. [0:13] I just wanted to call and give you a heads up, let you know that I'm heading your way, [0:18] and we'll be arriving right about 1230. [0:22] Does that sound okay? [0:23] Yeah, that's great. [0:24] I'm here. [0:25] All right. [0:26] Fantastic. [0:26] Well, I'll see you soon. [0:28] Okay. [0:28] Thank you. [0:29] Yes, ma'am. [0:30] Bye-bye. [0:30] Bye-bye.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 12:04 PM ET From: Stephen Kump (770-404-8573) Duration: 48 seconds [0:03] Hey, this is Steven. [0:05] Hey, Mr. Steven. [0:06] This is Quinn. [0:06] I'm downstairs. [0:08] It looks like you have two fixtures you want to change out down here? [0:14] Yep. [0:15] That's right. [0:16] There's two on the top deck and then two, yes, down below. [0:21] Where are the fixtures? [0:25] They should be outside. [0:27] Maybe they're on the deck. [0:28] I know they're outside. [0:29] They're either down below or they're on the deck at the top. [0:33] Okay. [0:34] All right. [0:35] Thank you. [0:36] Yeah. [0:37] Absolutely.

📞 CALL — INBOUND Mon Aug 3, 2026 at 12:02 PM ET From: Jon Moravec (512-365-4902) Duration: 8m 47s [0:01] Good morning. Thanks for calling our crew. This is Lori. Who do I have the pleasure of speaking with? [0:05] Hi, Lori. This is John Moravec. [0:08] Uh-huh. [0:09] I was just calling to see if your company can do tile, bathroom tile repair. [0:18] Sure. Repairs. Yes, sir. What kind of – are you looking for a grout line repair? [0:23] Are you looking for actual tiles to be brought up and replaced? [0:27] So it's actually a shelf that's in our bathroom, and it just fell down, but it's a marble kind of inset. [0:42] Got you. But, yeah. [0:45] So do you think we put back in probably – did the shelf itself break or – [0:50] It broke, yeah. [0:51] Okay. So we need to replace it. [0:53] Yeah. Replace it, and then I'm not sure about the size of it. [0:57] Gotcha. Okay. And so let me do a couple of things, if you don't mind. [1:04] Yeah. [1:05] Let me see. Where are you calling me from? What part of town, sir? [1:09] Buckhead. [1:09] Okay. And we do service Buckhead. So could I go ahead and get a street address? [1:16] Yeah. It's 555-Argonne, and Argonne is A-R-G-O-N-N-E, Northwest. [1:25] Drive Avenue. [1:27] Drive. [1:28] Okay. [1:30] Atlanta, 30305. [1:33] Gotcha. All right, John. And then your last name again was? [1:37] Yeah, J-O-N-O-H, and then my first – or my last name was spelled M-O-R-A. [1:44] M as in Mary? [1:46] Yeah. [1:46] Sorry. [1:47] Okay. M-O-R-A. [1:49] M-O-R-A. V as in Victor. E as in Edward. C as in Charlie. [1:54] Moravik. [1:55] Yep. [1:56] Okay, great. And you said J-O-H-N for John? [1:59] No H, just J-O-N. [2:01] No H. J-O-N. Gotcha. [2:04] All right. [2:04] Okay. That sounds great. And then we're looking to replace, repair, rehang, reinstall rather, [2:18] shelves or bathrooms. And you said the backlay is kind of marble tile? [2:27] The backlay is tile, just normal shower tile. [2:31] Grammit? Okay. [2:33] Yeah. [2:33] Oh, it's in the shower. [2:35] Yeah. Yeah, it's in the shower. And then the shelf is some type of stone. [2:41] Gotcha. [2:44] And then, yeah, the shelf broke, so we just need to have a replacement. [2:48] Okay. And do you want to source the shelf or do you want us to try and source the shelf [2:53] and help you out with that? [2:56] Let me talk to my wife and see if we can do that part. [3:01] Okay. [3:02] And I can follow up. [3:05] That would work. All right. [3:06] And so, in the meantime, I want to just give you a little bit of an idea about how we typically [3:12] work. How'd you find out about a crew, by the way? [3:15] My good friend, his wife works at Chick-fil-A and says, I guess Chick-fil-A has preferred [3:26] vendors or might have started like a VC fund to help support companies. [3:32] Yes. We actually are connected through Chick-fil-A, through a subsidiary of Chick-fil-A called [3:37] Red Wagon Ventures. And Red Wagon exists to help, just like you said, launch other businesses. [3:43] And so, we are the handyman business was launched in September of last year. And so, things are [3:51] going pretty good so far. [3:52] That's wonderful. [3:54] And we are, you know, enjoying being of service to the people. And it's just a good service [3:58] to have because a lot of people need things done around their house. [4:02] Yeah. Yeah. My friend, Barrett Grant, said you'll come out to help him with several different [4:07] projects. [4:08] Oh, good. [4:09] And I highly recommended you. [4:10] So, well, that's awesome. We love that. And that's the experience we want everyone to [4:14] have. And so, the way we typically work is we work in blocks of time. And so, a half day [4:19] package and a whole day package are our typical, most popular packages. And so, a half day runs [4:25] $540. A whole day is $9.99. Sometimes there can be a two-hour time frame. And those run $290. [4:34] Yours being the shelf, is there anything else around the home that you're looking to get [4:38] done? Any honey-do list items? [4:40] Yeah. Do you all do electrical? [4:43] If you are talking about running a brand new electrical somewhere, that does require a permit. [4:47] And we don't do that. But if you are looking to replace an existing light fixture, a switch, [4:52] that kind of thing, we definitely are on board for that. [4:55] Yeah. We just have some lights out in one of our rooms. And I think a ballast needs to be replaced. [5:02] Okay. I do. [5:04] You do. [5:05] But there's already electrical lines to it. It's just an old ballast. [5:11] Right. So, like a ballast in a, what do you call those, ultraviolet UV type lights? [5:20] Yeah. I think it's LED. [5:23] Okay. Okay. We'll definitely take a look at that. [5:28] Come out and take a look. [5:31] True. [5:31] Just to see if they can do it. [5:34] Okay. And many times they can come out, take a look. If we can get a picture in advance, [5:38] sometimes we can come prepared. Other times we do have to come on site, see what's needed, [5:43] and then run to the local hardware store and pick it up if that's available or order it and come back [5:47] on a second trip. And so that's always a possibility too. [5:51] Okay. [5:51] But all those things would be discussed with you and you would have, you know, full control of review [5:57] and approval prior to anything changing. Okay. [6:00] And so we'll take that down. And so what I'd like to do, this number you've called me from, [6:05] John, 512-365-4902, does that receive and send text messages? [6:12] It does. Yeah. [6:13] Okay. So what I'd like to do with your permission is when we hang up, I will text you over a little [6:18] thing just to say, hey, and here's where you can send some photos. And then if you would just [6:22] respond back with your photos and any other information that you find helpful, if you and [6:27] your wife do source a shelf, if you could just send us a link, a copy of that link would be helpful. [6:32] So then we can actually look at what's recommended to install and, you know, different things like [6:37] that. So we come prepared for the job. That's the main thing. And then send the right technician [6:40] as well. So we don't want to send somebody out there to do something they can't do. [6:45] And we have a varying degree and some that cross trades and some that specialize in only [6:50] certain trades. And so we want to match you up with the right right man for the job. [6:54] Correct. Yeah, that's perfect. [6:57] Yeah. And so what time what kind of timeline do you think you're working with? [7:03] As soon as possible would be great. [7:06] I got you. All right. Right now we are scheduling out about a week and a half to two weeks. [7:10] And so the timeline typically works like this. You give me the photos. I get everything. I'll [7:15] let you know I've gotten them so you're not left wondering. I forward those over to the [7:19] estimation team. The estimation team takes a look at everything, tries to give you the most accurate [7:24] estimate possible, forward you the estimate. You approve the estimate after reviewing it. And then [7:29] we put you on the schedule. All of that can happen within the same week if we are, you know, [7:34] responsive, but just depends on the back and forth. Yep. That sounds great. [7:39] All right. Great deal. Well, John, I'm going to hang up and forward you over a text message. [7:43] Just respond back with your photos. Anything else that you think would be helpful for us to understand? [7:47] If you want to add anything else to the scope, let us know. And then you'll get a text back or [7:53] an estimate back from us in one to three business days. [7:55] Okay. Do you need my email or, uh, I will certainly take it. Yeah. It's just my name, [8:02] John Moravec at Gmail. Okay. I've got it on there just in case, uh, texting doesn't work for [8:11] you at any point in time and you prefer email. Just let us know. Okay. Okay. Great. Thanks for [8:16] your help. No problem. Have a great day. Bye.

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 12:00 PM ET From: Mary Wilson (770-404-8573) Duration: 2m 53s [0:03] hello hey miss Mary is that better oh yes oh sorry for the trouble I couldn't [0:11] hear anything on my side and I was like I don't know if the call is going out if [0:15] I couldn't hear you either I could not hear you either but my phone does that [0:21] my phone does that too so I thought it was if I'm calling from my computer this [0:25] time just in case it was my phone I tried calling myself I couldn't hear so we [0:30] just might have to reset my phone or whatnot anyways how's your morning going [0:34] today okay believe it or not I've had my car service this morning I've had one [0:42] meeting and I've got you know the rest of the afternoon I have to go down to [0:48] Piedmont but going well I'm good that's right that's a good way to start your [0:58] week off awesome well I'm calling just one to confirm your appointment I know [1:03] we have scheduled for this Thursday August the 6th we are monitoring some [1:07] weather it's probably a little too far out right now we're not we're not gonna [1:11] make the call but just want to let you know that we're monitoring the weather in [1:15] case it does rain I know we had had to push last time because the weather we just [1:19] want to make sure that we get it done right so we'll continue to monitor that [1:23] but I'm also calling to follow up on the second half of that service as well so [1:31] we can finish the drywall repairs are you available that that Friday so we have [1:36] you there we will be there Thursday barring any any weather concerns would you be [1:40] available Friday for a return visit or would it work better for us to schedule [1:44] something at a late date if you if it looks good you know weather wise let's try to [1:51] do it Friday okay okay perfect awesome I'll go ahead and make note of that yeah that [1:58] makes that that works for us to have it be consecutive days I just I wanted to make [2:02] sure that that was okay with your schedule especially if we're going to be in your [2:06] home we got to make sure that you you're okay with that so we'll get [2:09] everything set up and we'll look forward to seeing you Thursday if anything changes [2:13] with the weather obviously we will give you a heads up and let you know but you [2:16] know you never know with Georgia it says 50% right now hopefully it'll it'll go to [2:21] it as long as it doesn't snow I guess I guess it'll be alright yes yes yes and [2:28] thank you thank you so much for that consideration of course it's my pleasure [2:33] well I hope you have a great rest of your Monday and we'll look forward to seeing [2:35] you later this week alrighty I'm sorry bye bye bye bye

📞 CALL — OUTBOUND Mon Aug 3, 2026 at 11:56 AM ET From: Austin Lashley (770-404-8573) Duration: 17 seconds [0:00] Hello, hello, hello, hello, hello, hello, hello, test, test, test. [0:10] Um...

📞 CALL — INBOUND Mon Aug 3, 2026 at 11:53 AM ET From: Mary Wilson (404-936-8131) Duration: 59 seconds [0:08] If Trump doesn't know yet, or he might know something, too, [0:11] because he has the anything revealed.