CSR Action Dashboard

Fontaine Kohler

Job created May 29 — 2383 Dellwood Dr NW, Atlanta, GA 30305

Needs Scheduling 67d ago AL

Frank Allen

Job created Jun 27 — 600 Oakstone Ct, Alpharetta, GA 30004

Needs Scheduling 38d ago AL

Keiarra Payne

Job created Jul 9 — 4041 Smithfield Trail, Ellenwood, GA 30294

Needs Scheduling 26d ago AL

Reggie Lampkin

Job created Jul 15 — 3921 Oak Hill Rd, Douglasville, GA 30135

Needs Scheduling 20d ago

Mary Wilson

Job created Jul 20 — 3201 Broadleaf Ave, College Park, GA 30349

Needs Scheduling 15d ago AL

Renata Neri

Job created Jul 22 — 342 Durand Falls Dr, Decatur, GA 30030

Needs Scheduling 13d ago

Mark Johnson

Job created Jul 23 — Lithonia, GA 30038

Needs Scheduling 12d ago

Gary Knopf

Job created Jul 23 — 765 Old Post Rd NW, Atlanta, GA 30328

Needs Scheduling 12d ago AL

Christie Farmer

Job created Jul 23

Needs Scheduling 12d ago AL

Steven Craig

Job created Jul 24 — 3660 Clubwood Trail, Marietta, GA 30068

Needs Scheduling 11d ago

(718) 878-1443

Missed call — rang out unanswered.

Missed Call 11d ago

Sarah Murphy

Unanswered text “Hi Quinn! Justin is home.”

Needs Reply 11d ago

Betsy Whitson

Job created Jul 24 — 1101 Kelvington Way SW, Lilburn, GA 30047

Needs Scheduling 11d ago AL

Chad Eikhoff

Unanswered text “That all looks good. Estimate away :-)”

Needs Reply 10d ago

Cass

Unanswered text “Let's touch base tomorrow.”

Needs Reply 9d ago

Jennifer Del Risco

Unanswered text “Hi Austin! I hope you are doing well. I wanted to let you know that my neighbor had someone working on her house doing similar things, so he was able to knock out most of my projects. Thank you for your time and attention to work on getting things scheduled. If I have another project in the future I will definitely keep Acrew in mind.”

Needs Reply 8d ago

Mary Stuart Iverson

Unanswered text “Got parts for door lights today”

Needs Reply 8d ago

Amar Vaswani

Unanswered text “We're fine. We won't need the service at this time.”

Needs Reply 8d ago

Santhosh Abraham

Unanswered text “Thank you for the update.”

Needs Reply 6d ago LK

Cherie Peyton

Unanswered text “Any day next week could work after 10 am. Thank you”

Needs Reply 6d ago LK

Kdubs

needs estimate

Needs Estimate 5d ago Due Jul 31 AL

Steve and Kristen Shepherd

Unanswered text “Lorrie, hey! Thanks for remembering and checking in with us. By some miracle, the GC has shown up for the past two days, and he's working through the punch list. We should know next week what items remain to be addressed by outside help. We'll circle back with an update either way!”

Needs Reply 5d ago LK

Sherri Fountain

Unanswered text “Thank you Sherry Fountain”

Needs Reply 2d ago LK

Andrew Walker

Unanswered text “Hey! I ended up not needing it, but will be in touch when something else comes up.”

Needs Reply 2d ago LK

Brian Norman

Unanswered text “Chapple”

Needs Reply 11d ago

Ruben Hemsing

Inbound call, no recording captured (likely voicemail or hang-up).

Missed Call 11d ago

Hannah Westbrooks

Inbound call, no recording captured (likely voicemail or hang-up).

Missed Call 11d ago

Carol Cordray

Inbound call, no recording captured (likely voicemail or hang-up).

Missed Call 11d ago

(513) 300-4377

Inbound call, no recording captured (likely voicemail or hang-up).

Missed Call 11d ago

Ruben Hemsing

Inbound call, no recording captured (likely voicemail or hang-up).

Missed Call 11d ago

(202) 487-3029

Missed call — rang out unanswered.

Missed Call 11d ago

(404) 819-7795

Missed call — rang out unanswered.

Missed Call 11d ago

(478) 353-0842

Missed call — rang out unanswered.

Missed Call 11d ago

Chyna Cotton

Unanswered text “Likewise Lorrie. Thank you so muchh”

Needs Reply 11d ago

Ellen Malow

Unanswered text “Thanks. Have a nice weekend.”

Needs Reply 11d ago

(770) 257-9904

Missed call — rang out unanswered.

Missed Call 11d ago

Teresa Joel

Missed call — customer left a voicemail 🎙 (transcribed on the call record).

Missed Call 11d ago

Betsy Whitson

Unanswered text “can work start either Monday, July 27 or Monday, August 3? we have workers coming in after that.”

Needs Reply 11d ago

(404) 313-6495

Missed call — rang out unanswered.

Missed Call 11d ago

(404) 313-6495

Missed call — rang out unanswered.

Missed Call 11d ago

Linda Benson

Unanswered text “The photo would be a picture of a wall. There is a hole in the wall and we can see that there is about 15" depth before there is an HVAC tube. We would love a pantry type closet to be built. It would need one stud eliminated and we have room for a pantry that would be about 20" wide (a door, that we could order and provide) we would love a pantry built with shelves. It would require Sheetrock and that is something we cannot do. Would love a ballpark estimate on this! Thank you!”

Needs Reply 11d ago

(404) 313-6495

Missed call — rang out unanswered.

Missed Call 11d ago

Alex Przybyszewski

Customer sent a photo 📷 — no reply yet

Needs Reply 11d ago

(404) 313-6495

Missed call — rang out unanswered.

Missed Call 11d ago

(404) 313-6495

Missed call — rang out unanswered.

Missed Call 11d ago

Kyana Bascomb

Customer sent a photo 📷 — no reply yet

Needs Reply 11d ago

Robert Kelly

Unanswered text “Awesome. How do I pay?”

Needs Reply 11d ago

Amanda Parks

Unanswered text “Good morning. Hoping to catch up with you next week. We got home last night and I'd like to talk about the project. It seems as many of the items were not done. The laundry bathroom is moldier than ever and some of the other items were referred to electricians, plumbers or roofers. The door is still ajar and squeaks etc. please send me a few good times next week to catch up. Thank you!”

Needs Reply 10d ago

Ruben Hemsing

Unanswered text “Hi Austin, I want to thank the Acrew team for their time. From our conversation, we weren't able to come to an agreement about the standard for not having gaps and pinholes in the exterior caulk sealant. It sounds like from the Acrew management conversation, your team's focus to complete the work would be to paint. I've given it some thought and prefer to handle the rest of the final prep and painting myself. Please send the final invoice deducted for the incomplete work you agreed was owed.”

Needs Reply 10d ago

Betsy Whitson

Unanswered text “We'll go with August 10- the other crew is waiting on a back order of balusters. Could be another 8-10 days. Y'all will be in 2 separate areas”

Needs Reply 10d ago

Amanda Parks

Unanswered text “Could 2:30 on Monday work? Thank you!”

Needs Reply 10d ago

(770) 598-7112

Missed call — rang out unanswered.

Missed Call 9d ago

Myong Johnston

Unanswered text “Sorry I am going with different company”

Needs Reply 8d ago

Cristelle

Missed call — rang out unanswered.

Missed Call 8d ago

Teresa Joel

Customer sent a photo 📷 — no reply yet

Needs Reply 8d ago KW

Erin Boettger

Unanswered text “Hi yes I'm still interested! I'll send pics tomorrow after I have a chance to take more tonight”

Needs Reply 8d ago

Linda Benson

Missed call — rang out unanswered.

Missed Call 8d ago

Hannah Stokes

Customer sent a photo 📷 — no reply yet

Needs Reply 8d ago AL

John Cardascia

Unanswered text “It would be that section where the car is from back wall to door”

Needs Reply 8d ago

Tiyawna Lilly

Unanswered text “Thanks, Brian!”

Needs Reply 8d ago

Helen Schroeder

Unanswered text “Attn Lorrie, per our conversation. Helen Schroeder 404-321-1588. Thx”

Needs Reply 8d ago

Elizabeth Ralls

Unanswered text “We also have a leaky faucet if it's possible to add to the docket. Thank you.”

Needs Reply 8d ago

Janet Watkins

Unanswered text “Also, please tell me again about the pricing for a half day's work and a whole day's work. I understand that then the price of the Ring doorbell, etc is added to the labor cost.”

Needs Reply 8d ago

Spencer

Missed call — rang out unanswered.

Missed Call 8d ago

Davis Webb

Test ticket

Missed Call 8d ago AS

Megan Hady

Customer sent a photo 📷 — no reply yet

Needs Reply 8d ago

Amy Cathy

Unanswered text “Ok. Sounds good”

Needs Reply 8d ago

Chyna Cotton

Unanswered text “Hi Lorrie! I will go ahead and send this estimate to my team. I will let you know What they decide. Thank you!!”

Needs Reply 8d ago

Richard Chad Caldwell

Unanswered text “That works”

Needs Reply 8d ago

Heather Dellomo

Unanswered text “Ok- let me know if you need anything further !”

Needs Reply 8d ago

Cherie Peyton

Unanswered text “Hi Austin, I'd like to move forward with scheduling the onsite consultation. Thank you Cherie”

Needs Reply 8d ago AL

Kathleen Williams

Need to tell customer if we will do single pane glass replacement

Other 8d ago KW

(229) 516-1527

Missed call — rang out unanswered.

Missed Call 8d ago

Ruben Hemsing

Unanswered text “Hi Charlie, this is Ruben Hemsing.. received your email requesting my feedback. I believe my concerns about the missed and messy work on the Acrew half day project have been raised to you but please let me know if not as I am pretty disappointed.”

Needs Reply 8d ago

Heather Dellomo

Unanswered text “Thanks Lorrie! Have a good afternoon”

Needs Reply 8d ago

Cust Anon 1165

Missed call — rang out unanswered.

Missed Call 8d ago

Hannah Stokes

Unanswered text “Okay sorry. I only want to use my giftcard. Please let me know what will be covered by the giftcard. Maybe mount frame tv and do the stair caulking?”

Needs Reply 8d ago

Debbie Wheeler

Job created Jul 27 — 4331 N Elizabeth Ln SE, Atlanta, GA 30339

Needs Scheduling 8d ago

Omari Henderson

Missed call — rang out unanswered.

Missed Call 8d ago

Omari Henderson

Unanswered text “Hi Lorrie. I have 2 TVs thatched to be installed. 1 (55") is over a fireplace that is Tile/ceramic. The other is dry wall (36"). Both need wall brackets.”

Needs Reply 8d ago

Pierson Thornton

Unanswered text “Hi I'm so sorry! A few things came up and I need to delay this project a bit. I'll reach back out when I'm ready!”

Needs Reply 8d ago

David Brunke

Unanswered text “OK, enjoyed having Noah out to our house, and he did half the job, but we still need to finish the job. He said somebody would be contacting me since I haven't heard, and I do have some timing issues. What are the next steps”

Needs Reply 8d ago

Chastity P Palmer

Customer sent a photo 📷 — no reply yet

Needs Reply 8d ago

Stephen Kump

Customer sent a photo 📷 — no reply yet

Needs Reply 8d ago

(404) 606-6949

Missed call — rang out unanswered.

Missed Call 7d ago

Sara Parrish

Unanswered text “Good morning! I finally heard back from the owners and I am so sorry, but they want to cancel their appointment for tomorrow”

Needs Reply 7d ago

Omari Henderson

Unanswered text “I prefer to drill into this tile. There is no power on the tile. The closest outlet is in the drywall to the left of the fireplace, near the floor. I need you to source the brackets. I don't have a pic of the other location but it's a standard dry wall, very simple flat wall with power”

Needs Reply 7d ago

Mary O'Hearn

Job created Jul 28 — 3121 Argonne Dr NW, Atlanta, GA 30305

Needs Scheduling 7d ago AL

Amy Downey - Thrive Farmers International

Missed call — rang out unanswered.

Missed Call 7d ago LK

Mrs. Dottin

Unanswered text “Hi Lorrie, I am not in a position to send you photos now, but the items you have listed above are what we need to have installed. We would like to follow the procedure as we did for the previous project when we worked with Dylan. This project is similar to the last and we will not exceed your 2 hour timeframe for small projects. We would like to proceed with this project on Friday July 31st, and we want to request Dylan again, since we are happy to have worked with him on the last project. Please confirm this works for you. Thank you very much.”

Needs Reply 7d ago LK

Tamara Coleman

Job created Jul 28 — 4580 Peachtree Dunwoody Rd NE, Atlanta, GA 30342

Needs Scheduling 7d ago AL

Edward Burton

Job created Jul 28 — 3475 Oak Valley Rd NE 2820, Atlanta, GA 30326

Needs Scheduling 7d ago AL

Michael Woodman

Customer sent a photo 📷 — no reply yet

Needs Reply 7d ago LK

Janet Joiner

Unanswered text “Thanks, Lorrie. As discussed/pictures of 3 repair needs 👉Flickering lights in bath area--2 fixtures over the vanity + 1 in ceiling (all on dimmers) also, oddly, a floor lamp in adjacent room. 👉Exhaust fan in adjacent toilet area (NuTone) 👉Attic stairs/pull-down Thanks, Janet Joiner”

Needs Reply 7d ago LK

5013024902

Unanswered text “Replies to this number will be sent to the customer. You can also choose to call the customer through this number (or respond via LSA dashboard: https://g.co/homeservices/EtJ2J)”

Needs Reply 7d ago LK

Megan Thompson

Customer sent a photo 📷 — no reply yet

Needs Reply 7d ago LK

Reggie Lampkin

Missed call — customer left a voicemail 🎙 (transcribed on the call record).

Missed Call 7d ago LK

Owen McKeon

Job created Jul 28 — 416 Ethel St NW, Atlanta, GA 30318

Needs Scheduling 7d ago AL

Arlen Parks

Missed call — rang out unanswered.

Missed Call 7d ago LK

Hannah Westbrooks

Unanswered text “Will do!! Thank you! Either of those weeks would be great”

Needs Reply 7d ago LK

Chastity P Palmer

Unanswered text “Thank you! What would it cost to conceal the cables?”

Needs Reply 7d ago AL

(678) 327-1732

Missed call — rang out unanswered.

Missed Call 7d ago LK

(517) 282-7129

Missed call — customer left a voicemail 🎙 (transcribed on the call record).

Missed Call 7d ago LK

Sarah Purcer

Job created Jul 28 — 130 Whitegate Dr, Fayetteville, GA 30215

Needs Scheduling 7d ago

(770) 865-6342

Missed call — customer left a voicemail 🎙 (transcribed on the call record).

Missed Call 6d ago LK

Tamara Candis

Customer sent a photo 📷 — no reply yet

Needs Reply 6d ago LK

Hannah Westbrooks

Job created Jul 29 — 1111 Briarcliff Rd NE, Atlanta, GA 30306

Needs Scheduling 6d ago

Anon Cust 7112

Missed call — rang out unanswered.

Missed Call 6d ago LK

5614187953

Unanswered text “Replies to this number will be sent to the customer. You can also choose to call the customer through this number (or respond via LSA dashboard: https://g.co/homeservices/eeFK3)”

Needs Reply 6d ago LK

Teresa Joel

Unanswered text “The rest of this week good. Next week Monday thru Wednesday morning. Aug 10-11 or 19-21. Thank you”

Needs Reply 6d ago LK

Mary Stuart Iverson

Unanswered text “Any chance I can get on the schedule soon?”

Needs Reply 6d ago LK

Braedon Garrett

Customer sent a photo 📷 — no reply yet

Needs Reply 6d ago LK

Greg Wohl

Unanswered text “Hey Austin. Yes, that will work. What time you thinking? He was also going to have another proposal done for securing the same ceiling. Talk to him about that if you haven't.”

Needs Reply 6d ago LK

Braedon Garrett

Customer sent a photo 📷 — no reply yet

Needs Reply 6d ago LK

(678) 436-7680

Missed call — rang out unanswered.

Missed Call 6d ago LK

Janet Watkins

Unanswered text “Hi Austin, let's set up an appointment for a consult next week if you can. We're retired, so any time that you have available will probably be ok. When we were looking at the Acrew website, this is what caught our attention under Services: Optimizing homes with smart devices, WiFi, and security for a connected, automated home. Setting up smart thermostats Installing smart doorbells, smart locks Mounting, configuring smart security cameras Configuring Wi-Fi routers and extenders”

Needs Reply 6d ago LK

Clint VanHoy

Unanswered text “I tried returning the left over materials to Lowe's using the phone number you provided. It appears that $32.77 will go back on your card that was used to purchase. I'm not concerned about the money just letting you know for your accounting purposes.”

Needs Reply 6d ago LK

Ilana Roth

Unanswered text “Hi! Text is way easier as I am running kids around this afternoon! I have 3 windows in the room and i tried to hang the curtain rods but i dont know what i am doing. So I basically need 3 rods for the 3 windows properly installed. Then the 3 picture frames on the couch hung on that wall.”

Needs Reply 6d ago LK

Desire Jones

Unanswered text “Are the pictures going through?”

Needs Reply 6d ago LK

Ilana Roth

Unanswered text “They will cover it up. I just want to make sure they are anchored properly when hung”

Needs Reply 6d ago LK

(650) 265-6786

Missed call — rang out unanswered.

Missed Call 6d ago LK

Davis Webb

Unanswered text “Got this test!”

Needs Reply 6d ago LK

Cherie Peyton

Unanswered text “Hello ... just following up ... were you able to check your schedule for available dates? Thank you Cherie”

Needs Reply 6d ago LK

Natalie Bailey

Unanswered text “Hi, Lorrie! I'd say the ceiling are approximately 10ft. We just need a small hole patched now that the leak is cleared up. Yes, our zip is 30101”

Needs Reply 6d ago LK

Ilana Roth

Unanswered text “I was hoping for something a little sooner!”

Needs Reply 6d ago LK

David Brunke

Unanswered text “Brian, we found out part of the purchase of the new TV is installing both the old TV outside and the new TV upstairs, so I don't think we're gonna need you guys to install the TV. The only thing that was left undone was some drywall work that needs, I think maybe one more coat and then a coat of paint. We have paid $400 so far. Would that $400 cover that final bit of work?”

Needs Reply 5d ago BN

Jonathan Williams

Unanswered text “Not sure if that's a half day job. I'm considering buying a fan for our gym too to get the most bang for our buck and have them install it haha.”

Needs Reply 5d ago LK

Grace Carlisle

Customer sent a photo 📷 — no reply yet

Needs Reply 5d ago LK

Benjamin Barrow

Customer sent a photo 📷 — no reply yet

Needs Reply 5d ago LK

Missy Darden

Unanswered text “Hi there! Thank you for sending this quote! Can we add installing a medicine cabinet in one bathroom to this, too?”

Needs Reply 5d ago LK

(404) 357-0326

Missed call — customer left a voicemail 🎙 (transcribed on the call record).

Missed Call 5d ago LK

Tiyawna Lilly

Unanswered text “I understand. Thanks for the update!”

Needs Reply 5d ago LK

(943) 225-2087

Missed call — rang out unanswered.

Missed Call 5d ago LK

Mrs. Dottin

Missed call — rang out unanswered.

Missed Call 5d ago LK

Tiyawna Lilly

Unanswered text “Thanks, Brian! My insurance company has to assess the estimate before I can give the approval. I am waiting to hear back from a Claims representative.”

Needs Reply 5d ago LK

Anne White

Customer sent a photo 📷 — no reply yet

Needs Reply 5d ago LK

Greg Hinton

Unanswered text “Let's schedule the consultation for the water heater drywall area and the mirrors. I have decided to wait on the garage ceiling.”

Needs Reply 5d ago LK

Bob Waggoner

@Austin Lashley Bob Waggoner - Mark Estimate Lost (from Lorrie Klein)

Other /todo 5d ago AL

Myron Moorehead

Unanswered text “That's ridiculous, I have 5 locations all the same work and I did the first one for 600.00 and it's a 1 man job not 2”

Needs Reply 5d ago LK

(678) 313-8594

Missed call — rang out unanswered.

Missed Call 5d ago LK

Emily Anderson

Unanswered text “Hello, we don't need a whole half day of work so we went with someone else”

Needs Reply 5d ago LK

Rachel Cathy

Unanswered text “Thank you, looking forward to it. So deck pressure washing happens Aug 6 and staining happens the next day?”

Needs Reply 5d ago LK

Wayne Iddins

Unanswered text “Can this be added?”

Needs Reply 4d ago LK

Gary Knopf

Unanswered text “Good morning. I actually got someone to fix our issue so we can cancel the service. Thank you for getting back to me”

Needs Reply 4d ago LK

Wayne Iddins

@Austin Lashley Respond to CX re: adding fence repair (from Lorrie Klein)

Other /todo 4d ago AL

Myron Moorehead

Unanswered text “I have more pictures if you like”

Needs Reply 4d ago LK

Gary Knopf

@Austin Lashley Cancel CX job (from Lorrie Klein)

Other /todo 4d ago AL

Rob Neal

CX NEEDS RESPONSE TO EMAIL: robneal44 <[email protected]> Jul 30, 2026, 8:48 PM (12 hours ago) to me Thank you for the estimate. My original impression from my phone conversation was that this would be a half-day job. If it turns out to be a half day, would the price be reduced? Otherwise, would it make sense for us to add projects to ensure we fill the full day. Thanks Rob Neal

Needs Reply 4d ago Due Jul 31 AL

(470) 865-5961

Missed call — rang out unanswered.

Missed Call 4d ago LK

Charlotte DuPre

Unanswered text “Hi there, we have a problem now with one of the French doors that was adjusted while you were here. It is catching at the bottom when we try to open it. How to proceed? Thank you.”

Needs Reply 4d ago LK

(317) 936-2508

Missed call — rang out unanswered.

Missed Call 4d ago LK

(317) 936-2508

Missed call — rang out unanswered.

Missed Call 4d ago LK

Megan Hady

@Austin Lashley CX called looking for estimate - please return call - I noticed it sitting in Finalized but needs a detail? Didn't know where to look to ascertain the detail needed. CX reminded me that estimate was overdue, thanks! (from Lorrie Klein)

Other /todo 4d ago AL

(833) 366-7310

Missed call — rang out unanswered.

Missed Call 4d ago LK

(760) 229-1192

Missed call — rang out unanswered.

Missed Call 4d ago LK

Frank Anthony

Missed call — rang out unanswered.

Missed Call 4d ago LK

Doug Miller

Customer sent a photo 📷 — no reply yet

Needs Reply 4d ago LK

(307) 401-6286

Missed call — rang out unanswered.

Missed Call 4d ago LK

(317) 936-2508

Missed call — rang out unanswered.

Missed Call 4d ago LK

4103520177

Unanswered text “Replies to this number will be sent to the customer. You can also choose to call the customer through this number (or respond via LSA dashboard: https://g.co/homeservices/y4mnk)”

Needs Reply 4d ago LK

Anon Cust 0326

Missed call — rang out unanswered.

Missed Call 4d ago LK

(479) 936-1070

Missed call — customer left a voicemail 🎙 (transcribed on the call record).

Missed Call 4d ago LK

3175058790

Unanswered text “You have received a new message from a customer via Google Local Services Ads. Customer Name: , Location: Newnan, Service: repairs_maintenance_fencing_pro, Message: I need an estimate on replacing my privacy fence.”

Needs Reply 4d ago LK

Frank Anthony

Customer sent a photo 📷 — no reply yet

Needs Reply 4d ago LK

(352) 467-0251

Missed call — rang out unanswered.

Missed Call 4d ago LK

Jim Atkins

Unanswered text “Looking forward to it. Do you know how many, and which, days you plan to be here next week? I am asking because I have my hip check up on Wednesday.”

Needs Reply 3d ago LK

2819403941

Unanswered text “New job from Spalding Brokers, LLC #4025-1 Location: 3814 Adams Road, Cumming, GA 30041 Use this link to view details: https://appfol.io/bVBLrMl7 Reply STOP to unsubscribe.”

Needs Reply 3d ago LK

Ellen Malow

Unanswered text “The gate door is going to need a lock like the other gate door”

Needs Reply 3d ago LK

Paula Reid

Customer sent a photo 📷 — no reply yet

Needs Reply 3d ago LK

4092174375

@Lorrie Klein Follow up with CX lead (from Lorrie Klein)

Other /todo 2d ago LK

Frank Anthony

@Lorrie Klein respond to CX acknowledge photos received (from Lorrie Klein)

Other /todo 2d ago LK

Ellen Malow

@Austin Lashley FYI - CX wants same lock as installed on other gate door on Friday - creating task and slack for Brian also, thanks! (from Lorrie Klein)

Other /todo 2d ago AL

Jacklyn D

@Lorrie Klein CX requested lawn maintenance - see if we have referral (from Lorrie Klein)

Other /todo 2d ago LK

Jason Chang

@Lorrie Klein Call CX to follow up (from Lorrie Klein)

Other /todo 2d ago LK

Shanell Poindexter

@Lorrie Klein Call CX to follow up (from Lorrie Klein)

Other /todo 2d ago LK

Peggy Devoney

@Lorrie Klein Call CX to follow up (from Lorrie Klein)

Other /todo 2d ago LK

Lauren Hayes

@Lorrie Klein Call CX to follow up (from Lorrie Klein)

Other /todo 2d ago LK

4632884358

@Lorrie Klein save CX profile as spam and mark do not service? (from Lorrie Klein)

Other /todo 2d ago LK

9377095035

@Lorrie Klein rsave CX profile as spam and mark do not service? (from Lorrie Klein)

Other /todo 2d ago LK

Sherri Fountain

@Lorrie Klein present info to team to ask if request is in scope? (from Lorrie Klein)

Other /todo 2d ago LK

Shanell Poindexter

Unanswered text “Hi Lorrie! Thank you for the response. I would just like to prepare for deck maintenance. I sent photos to show the problems areas or the areas I have concern. I would love to know the estimate price for the project and be able to plan it to move forward at a later date. Also, I would love to know how projects work considering you have the rate for 4 hours and 8 hours. Looking forward to speaking with you soon.”

Needs Reply 2d ago LK

(678) 591-1601

Missed call — rang out unanswered.

Missed Call 2d ago LK

4103520177

Unanswered text “You have received a new message from a customer via Google Local Services Ads. Customer Name: , Location: Ellenwood, Service: , Message: Can you send me some pictures of repairs that you have done also.”

Needs Reply 2d ago LK

Claire Conarro

Unanswered text “We have found another soliton. Thanks”

Needs Reply 1d ago LK

Jonathan Ingram

Unanswered text “Hi! I'm going to pass on the work for now. Appreciate the estimate!”

Needs Reply 1d ago LK

Penny Timpleton

Unanswered text “i'm so sorry, but I'm not financially in place where I can move forward to have the work done at this at this time.”

Needs Reply 1d ago LK

Stephen Kump

Customer sent a photo 📷 — no reply yet

Needs Reply 1d ago LK

Sherry Fountain

Unanswered text “What does this mean ? Can you help me or not ? Sherry Fountain”

Needs Reply 1d ago LK

Claire Conarro

@Austin Lashley Estimate declined by CX (from Lorrie Klein)

Other /todo 1d ago AL

Jonathan Ingram

@Austin Lashley CX declined estimate. (from Lorrie Klein)

Other /todo 1d ago AL

Penny Timpleton

@Austin Lashley CX declined estimate (from Lorrie Klein)

Other /todo 1d ago AL

Dexter

@Austin Lashley CX opted out of text messages - assuming estimate lost? (from Lorrie Klein)

Other /todo 1d ago AL

Jason Chang

Unanswered text “- Jason”

Needs Reply 1d ago LK

Sarah Brodine

Unanswered text “Hi! We have two (maybe 3) bedroom ceiling fans that need to be replaced. Is that possible?”

Needs Reply 1d ago LK

4103520177

Unanswered text “You have received a new message from a customer via Google Local Services Ads. Customer Name: , Location: Ellenwood, Service: , Message: That is maybe 8' high.”

Needs Reply 1d ago LK

Lana DeLay

Unanswered text “This is Lana DeLay. Can Austin give me a call sometime today please?”

Needs Reply 1d ago LK

Peggy Devoney

Missed call — rang out unanswered.

Missed Call 1d ago LK

Peggy Devoney

Missed call — customer left a voicemail 🎙 (transcribed on the call record).

Missed Call 1d ago LK

Jason Chang

Customer sent a photo 📷 — no reply yet

Needs Reply 1d ago LK

Lana DeLay

Customer sent a photo 📷 — no reply yet

Needs Reply 1d ago LK

Sarah Brodine

Unanswered text “Hi! Could I give you a call closer to 1?”

Needs Reply 1d ago LK

Debbie Wheeler

Unanswered text “[email protected]”

Needs Reply 1d ago LK

Doug Miller

Unanswered text “Thanks. Could you please resend with the TV mount and curtain rod install removed (just leaving the electrical)? I feel like that would drop it to the half a day rate”

Needs Reply 1d ago LK

Sarah Brodine

Unanswered text “Actually, now works if you're available”

Needs Reply 1d ago LK

(404) 625-6196

Missed call — rang out unanswered.

Missed Call 1d ago LK

(870) 228-4698

Missed call — rang out unanswered.

Missed Call 1d ago LK

Jim Atkins

Unanswered text “yes this works”

Needs Reply 1d ago LK

Owen McKeon

Unanswered text “I cannot be there. A tenant, one of several Ga Tech men, likely would be there. If everyone happens to be gone, you can use the entry code, if alright with you. So you can schedule an appointment any day after 9 am. Thanks. Owen 416 Ethel”

Needs Reply 1d ago LK

(814) 340-7113

Missed call — rang out unanswered.

Missed Call 1d ago LK

Kimberly Kirby

Unanswered text “It looks like it's 7/8 and I know that's an unusual thickness but that's what it looks like”

Needs Reply 1d ago LK

(770) 328-3252

Missed call — customer left a voicemail 🎙 (transcribed on the call record).

Missed Call 1d ago LK

Ami Mathur

Customer sent a photo 📷 — no reply yet

Needs Reply 1d ago LK

5128711091

@Lorrie Klein Call CX re: lead (from Lorrie Klein)

Other /todo 1d ago LK

Susan Ryles

Unanswered text “Hi Austin. This looks great! But, after a little more consideration, I think I'd like to wait on the stair project. Can you just update the estimate to reflect that? Then, I'll go ahead and sign. 😊 Thanks! Susan”

Needs Reply 1d ago LK

(404) 216-0621

Missed call — rang out unanswered.

Missed Call 1d ago LK

Greg Hinton

Unanswered text “Thanks. Sounds good. I approved the estimate.”

Needs Reply 1d ago LK

Samantha Serpe

Customer sent a photo 📷 — no reply yet

Needs Reply 1d ago LK

Amy Downey - Thrive Farmers International

Unanswered text “Thank you for the follow up Fyi Thrive is a hard shut down at noon on Fridays Does that work for your team? In addition, I have Jury Duty that day & will not be available as your point person”

Needs Reply 1d ago LK

Tiyawna Lilly

Unanswered text “Thank you, Brian. I have approved the estimate of $2,165.00.”

Needs Reply 1d ago LK

(404) 468-1502

Missed call — rang out unanswered.

Missed Call 1d ago LK

Amy Downey - Thrive Farmers International

Unanswered text “Ok sounds good I am potentially on Jury Duty the entire week following, but I can hand your guys over to Valerie in my absence FYI We will be out of the building Aug 19 so please do not schedule anything that day Thank you, Brian Have a nice evening!”

Needs Reply 23h ago LK

Paula Reid

Unanswered text “It is 106 W Hill Street. i did not empty the planters as I never received confirmation. However i can run down there in a few minutes. what is your eta?”

Needs Reply 11h ago LK

Michael Woodman

Unanswered text “Thanks Austin! I'm checking it out now.”

Needs Reply 10h ago LK

Hannah Westbrooks

Unanswered text “https://americanflat.com/products/16x20-veranda-picture-frame-fillet-accent-with-11x14-mat-acrylic-glazing?variant=45167860187206&utm_source=google&utm_medium=organic&utm_campaign=Shopping%20Feed%20-%20Multifeeds%20-%20API&utm_content=Veranda%20Picture%20Frame&utm_term=&utm_campaign=Shopping+%7C+Priority+Sizes&utm_source=googleads&utm_medium=ppc&hsa_acc=2427163239&hsa_cam=23964506534&hsa_grp=201431526881&hsa_ad=814174582201&hsa_src=g&hsa_tgt=pla-779058061081&hsa_kw=&hsa_mt=&hsa_net=adwords&hsa_ver=3&tw_source=google&tw_adid=814174582201&tw_campaign=23964506534&tw_kwdid=pla-779058061081&gad_source=1&gad_campaignid=23964506534&gbraid=0AAAAAqfWvHatfjEFXyRL1A0f1utX4B9qc”

Needs Reply 9h ago LK

Reagan Shanks

Unanswered text “Hi! We ended up going with another company but thank you so much for your help!”

Needs Reply 9h ago LK

Tyler Leard

Unanswered text “You have received a new message from a customer via Google Local Services Ads. Customer Name: [email protected], Location: Alpharetta, Service: repair_drywall, Message: Thank you!.”

Needs Reply 9h ago LK

Cassie Henning

Unanswered text “Hey Austin checking in on a quote for the work we discussed yesterday, thanks!!”

Needs Reply 9h ago LK

Tyler Leard

Unanswered text “You have received a new message from a customer via Google Local Services Ads. Customer Name: [email protected], Location: Alpharetta, Service: repair_drywall, Message: Absolutely! Sorry about that!.”

Needs Reply 9h ago LK

Connor Stephenson

Unanswered text “Hey Josiah - thanks again for coming out yesterday. Any word on your two connections regarding the roof/deck? I spoke with a company called Mr Roofer of Atlanta who has experience doing this type of damage repair, so I just wanted to follow up with you before I go back and potentially move forward with the other company. Thanks”

Needs Reply 8h ago LK

(770) 828-7195

Missed call — rang out unanswered.

Missed Call 7h ago LK

Rachel Cathy

Customer sent a photo 📷 — no reply yet

Needs Reply 7h ago LK

(404) 782-8397

Missed call — rang out unanswered.

Missed Call 7h ago LK

(813) 965-1644

Missed call — rang out unanswered.

Missed Call 6h ago LK

Joan Arkins

Unanswered text “Hi Austin! I just paid for the $999 8-hour handyman package. Now how do I "gift" it to my client?”

Needs Reply 6h ago AL

(212) 390-8965

Missed call — customer left a voicemail 🎙 (transcribed on the call record).

Missed Call 6h ago LK

Sarah Brodine

Unanswered text “Globe Electric Fans for bedrooms 2 and 3”

Needs Reply 6h ago LK

Connor Stephenson

Missed call — rang out unanswered.

Missed Call 6h ago LK

Mark

Missed call — rang out unanswered.

Missed Call 6h ago LK

Connor Stephenson

Missed call — rang out unanswered.

Missed Call 6h ago LK

Sarah Brodine

Unanswered text “Will tidy the rooms before workers!”

Needs Reply 5h ago LK

Anon Cust 0251

Missed call — rang out unanswered.

Missed Call 5h ago LK

2533549279

Unanswered text “Hi Acrew Home Professionals, Turnkey Pros ATL ranks higher on Google. I can help you rank higher, chat here https://vera-ai.app/st/8fbJ2eJ7 - Tania, VERA”

Needs Reply 4h ago LK

Jon Moravec

Unanswered text “https://www.carraramarble.com/corner-shelf-caddy-bathroom/?searchid=156258&search_query=Carrara+white+Italian+marble+bathroom+corner+shelf”

Needs Reply 4h ago LK

Alex Jones

Missed call — rang out unanswered.

Missed Call 4h ago LK

(818) 287-7069

Missed call — rang out unanswered.

Missed Call 3h ago LK

Lauren Hayes

Unanswered text “Hi Lorrie! Sorry I missed you earlier and I planned to call but then had an issue to resolve. What time are you open til today for a call?”

Needs Reply 3h ago LK

(678) 933-2017

Missed call — rang out unanswered.

Missed Call 2h ago LK