Sending ticket types to the right person
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Everyday work
Working the ticket queue
The bell: what it tells you
Undoing a ticket you moved by mistake
Getting tagged in Slack
Finding what just changed
Right-click a ticket to deal with it
Reading a call transcript
Features you can turn on and off
Call transcription
Transcript enrichment
Ticket detection
AI-answered call tickets
/todo notes make tickets
Unanswered-call tickets
Turning features on and off
Make each kind of ticket land with whoever owns it.
Under **Settings → Automation** you can say that a kind of ticket always goes to one person the moment it's created.
It applies to new tickets only — anything already on the board keeps its current owner. Someone can always reassign a card by hand afterwards, and that wins.