Reading a call transcript
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Reading a call transcript
Features you can turn on and off
Call transcription
Transcript enrichment
Ticket detection
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/todo notes make tickets
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Turning features on and off
Where transcripts appear and how to read them.
When call transcription is turned on, finished calls get a written transcript you can read instead of listening to the recording.
Transcripts show up in two places: on the call itself inside this platform, and as a note on the customer's record in your job-management software.
What you'll see
- A header with who called, when, and how long it lasted.
- The conversation itself, in order.
- Where enrichment is on: labels for who's speaking and a short summary at the top.
ⓘTranscription is done by a computer, so expect the occasional wrong word — especially names and addresses. Treat it as a fast way to find what was said, and go to the recording when the exact wording matters.