Turning features on and off
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Everyday work
Working the ticket queue
The bell: what it tells you
Undoing a ticket you moved by mistake
Getting tagged in Slack
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Right-click a ticket to deal with it
Reading a call transcript
Features you can turn on and off
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Ticket detection
AI-answered call tickets
/todo notes make tickets
Unanswered-call tickets
Turning features on and off
Where the switches are and what to expect when you flip one.
Go to **Settings → Features**. Each capability has a switch, and under it, when it was last changed and by whom.
- Click the switch for the feature you want to change.
- Read the box that appears — it lists exactly what will change, and warns you about anything you'd lose.
- Confirm, or cancel if it isn't what you expected.
The one rule worth remembering
Turning something on applies from that moment forward. It never goes back and processes what happened while it was off. If you need something from that gap, it has to be handled by hand.